icon_alert Created with Sketch. For account enquiry, please update SmarTone CARE to the latest version
Please input the following information
Proceed the enquiry with the following username
Thank you for using S-Bots
To help us further improve, please give us your feedback.
If you would like us to contact you to follow up your feedback, please give us your contact information.

PRIVILEGES AND SUPPORT

Enjoy a variety of amenities and specialised assistance exclusive to our customers.

SmarTone CARE

Stay tune to hot offers, check bill & usage and get help & support via your smartphone

SmarTone Plus

Welcome to a world of privilege and prestige. SmarTone Plus is thoughtfully curated for our elite customers
Priority & Privileges
Birthday Celebrations
Refined Experiences
Selected Offers
Flash Surprises
Membership

Account Management

Manage your account the easy way
My Account
LogInNow
Multiple Line Account Management
Payment Methods

Contact Us

Let us know how we can help
Store Locations
Hotlines
Live Chat
Online Enquiry

Help Desk

Having problems with your phone? Let us help
Report Lost or Stolen Phone
SmarTone Repair Service
Online Document Submission

Caring Services

All encompassing support to meet your needs
SmarT Workshop
Powerbank Free Rental
Phone Content Transfer Service
SmarTone Screen Replace™
Network Feedback
Visitors to HK