The Point Bonus Point

All-new Upgraded SmarTone CARE App

An array of caring services, plus customizing their interface and staying up-to-date with the exclusive offers, curated rewards and the latest news!

All-new Upgraded SmarTone CARE App

An array of caring services, plus customizing their interface and staying up-to-date with the exclusive offers, curated rewards and the latest news!

SmarTone customers can now enjoy the “Prestige The Point Bonus Points Program” and earn up to 100,000 The Point bonus points in one go* by subscribing, upgrading, or renewing designated service plans. No accumulation required, you can redeem exciting rewards faster and enjoy exclusive privileges!

The bonus points earned can be converted into Point Dollar, which can be used as cash in all SmarTone Stores and designated SHKP malls#. You can use the Point Dollar not only to pay for your mobile or 5G broadband monthly bill, or to purchase roaming services, handsets and accessories, but also to redeem free parking, EV Super Charging, coupons or other selected gifts from The Point App!

*Register The Point membership via SmarTone CARE App and bind The Point account to participate in the “Prestige The Point Bonus Points Program”.

500 welcome bonus points^~ await you! Simply register and bind The Point account. How to register and bind?

On this page: Click “Register and Bind”, then enter the information according to the instructions on this page and submit

In CARE App: Download and open CARE App, then follow the instructions pictured below

Click “The Point” on homepage

Click “Next”

Complete

#Designated SHKP malls details, please visit: https://www.thepoint.com.hk/en/ ^The above free parking or EV Super Charging hours are for reference only and subject to change. Please check with respective mall for the latest mall parking details. Terms and conditions apply. ~SmarTone members register as new members of The Point can get 500 points welcome bonus. 500 points welcome bonus will be credited to The Point account after successful login. Only applicable to the registered SmarTone mobile number bound with The Point account. To learn more about redemption details, please visit The Point mobile app. T&Cs apply.

FAQ

How do I earn The Point bonus points?

I am the primary cardholder of “5G” / “SuperCare Family Plan”, can I earn The Point bonus points with my friends and family?

I am the secondary cardholder of “5G” / “SuperCare Family Plan”, can I earn The Point bonus points?

I have several mobile numbers or other service plans (e.g. Home 5G Broadband, HomePhone+ or Fibre Broadband), can I earn The Point bonus points on them?

If I am a The Point Gold member, will I automatically become a SmarTone PRIORITY customer?

Do The Point bonus points have an expiry date?

Yes, The Point bonus points have 2 expiry dates each year: 31 March and 30 September.

Points earned from 1 October of previous year to 31 March of current year will expire on 31 March of the following year;
Points earned from 1 April to 30 September of current year will expire on 30 September of the following year.
Please redeem and use all the bonus points before the expiry date; expired bonus points will be forfeited automatically. For details of terms and conditions, please visit The Point website or mobile app.

Are The Point bonus points transferrable?

Can I use a different mobile number to bind with my The Point account if I have more than one?

Yes, you can click on “The Point” on the homepage of SmarTone CARE App, click on The Point total points to get into point record, then click

to change the primary cardholder mobile number that binds with The Point account. Please note, The Point bonus points earned on the original primary cardholder's mobile number will not be transferred to the new The Point account with the new primary cardholder's mobile number.

What rewards can I redeem with The Point bonus points?

Bonus points can be converted into Point Dollar via The Point app and spent in all SmarTone stores to pay for your mobile or 5G broadband monthly bill, or to purchase roaming services, handsets and accessories. They can also be used as cash in designated SHKP malls in Hong Kong or simply redeem free parking, EV Super Charging, coupons or other selected gifts in The Point app!

How can I see how many The Point bonus points I've earned?

If you have bound The Point account, SmarTone CARE App will show your total The Point bonus points, and the record of bonus points earned at SmarTone under your name. To learn more about The Point bonus points earned via other merchants, please check The Point App.

If you are a secondary cardholder of “5G” / “SuperCare Family Plan”, the bonus points earned will be shown in SmarTone CARE App of your primary cardholder.

How to convert bonus points into Point Dollar?

Is there any expiry date for the converted Point Dollar?

Can the converted Point Dollar be converted back into bonus points?

Can Point Dollar be refunded when I request sales refund?

Is there any minimum spending of Point Dollar?

Can the spending paid with Point Dollar be used to earn bonus points?

Can Point Dollar be exchanged for cash?