1Remember to check if your flight supports in-flight roaming^ before boarding, please refer to the images below.
2When the cabin crew announces that mobile devices can be used, you can turn off “Airplane Mode” and enable “Data Roaming” to enjoy in-flight roaming.
3Simply turn on “Airplane Mode” to stop using in-flight roaming.
If you encounter internet connection or speed issues, you can try the following:
1.Turn airplane mode on then off to reset the connection; or
2.Manually select other service providers; or
3.Reset your phone's network settings; or
4.Call our 24-hr Toll-free International Roaming Hotline +852 27936397.
“Multi-Day Roaming Data Pack” is charged on a per-day-per-destination basis. “One day entitlement” will be deducted for each day of data roaming usage per destination. "Each day" is defined as 00:00 to 23:59 local time of the visited destination. For destinations with multiple time zones, the time of the capital of the visited destination will prevail. For covered areas, please visit here.
Moreover, "Multi-Day Roaming Data Pack" supports in-flight roaming, a day of entitlement will be deducted for its use. If you use in-flight roaming and data roaming upon arrival on the same day, a total of two days will be deducted.
One day will be deducted for every day you use. 'A day' is defined as 00:00 to 23:59 local time of the visited destination.
Using data roaming in both Mainland and Macau on the same day will only deduct one day;
Using data roaming in two or more designated destinations in Europe will deduct a maximum of two days.
Simply enable “Data Roaming” in your phone settings and use in-flight roaming in Aeromobile-supported airlines and aircraft models (updated regularly, please visit https://www.aeromobile.net/airlines/)
If you have any questions, please call our 24-hour Toll-free International Hotline +852 2793 6397.