• Apple has released a new version of OS for iPhone and iPad on 18th Aug, 2022.  The new iOS/iPadOS version 15.6.1 addressed multiple critical security vulnerabilities.  Customers are strongly encouraged to update to the latest iOS/iPadOS as soon as possible.  For details, please refer to the link below: https://support.apple.com/en-hk/HT213412

• SmarTone has noted a recent appearance of phishing websites and emails, both under the guise of representing SmarTone. These websites and emails request customers for “Repayments” under false pretenses, directing customers to click on fraudulent website links to collect your personal data and credit card information.
• SmarTone wishes to remind our customers that these phishing websites and emails are not affiliated with SmarTone. The official website domain of SmarTone is “smartone.com”, and our loyalty program - SmarTone Plus’s official website is “s-rewards.hk”. When you access our online service via a website browser, please verify that the domain of the URL belongs to “smartone.com” or “s-rewards.hk”. Please do not input any personal information via suspicious links.
• For any enquiries, please call our service hotline 2880 2688.

• SmarTone notices that there is fraudulent website using fake domain name in India. This fraudulent website may attempt to collect sensitive customer data and the information collected may be used for committing fraud. SmarTone wishes to alert our official SmaTone website domains below, when you access our online service via a website browser, please verify the domain of the URL, and do not input any personal information via suspicious links.
  
  • SmarTone Consumer (Hong Kong & Macau)smartone.com
  • SmarTone Plus Loyalty Programs-rewards.hk
  • SmarTone Solutions (Business Service)smartonesolutions.com.hk
  • SmarTone Telecommunications Holdings Limitedsmartoneholdings.com
• For any enquiries, please call our service hotline 2880 2688.

• Beware of phishing SMS text message that pretended to be sent from SmarTone offering a refund or requesting customer to settle overdue bill . It will trick you clicking on the embedded link to go a fraudulent website to collect your sensitive personal data and credit card information.
• SmarTone wishes to alert our customer the official website domain of SmarTone is “smartone.com”, and our loyalty program - SmarTone Plus official website is “s-rewards.hk”. When you access our online service via a website browser, please verify the domain of the URL belongs to “smartone.com” or “s-rewards.hk”. Please do not input any personal information via suspicious links.
• For any enquiries, please contact our service hotline on 2880 2688.

• Beware of phishing message that pretended to be sent from SmarTone. It will trick you clicking on the embedded link to go a fraudulent Website to collect your sensitive personal data and credit card information.
• SmarTone wishes to alert our customer the official website domain of SmarTone is “smartone.com”, and our loyalty program - SmarTone Plus official website is “s-rewards.hk”. When you access our online service via a website browser, please verify the domain of the URL belongs to “smartone.com” or “s-rewards.hk”. Please do not input any personal information via suspicious links.
• For any enquiries, please contact our service hotline on 2880 2688.

• Discovered by researchers at Check Point Research (CPR), Qualcomm’s Mobile Station Modem (MSM) can be exploited by hackers and use the vulnerability to infect Android OS with unseen, malicious code with a specially crafted SMS, thereby providing them access to user audio conversations as well as SMS threads and call history, and malware will be installed and hackers can gain full access to the user's device and steal photographs, messages, contacts, locations and other data.
• SmarTone advise Android users always make sure your mobile phone has been updated with the latest version of the Android OS. This helps protect your device against any flaws that have been exploited.

• Beware of phishing message that pretended to be sent from SmarTone. It will trick you clicking on the embedded link to go a fraudulent Website to collect your sensitive personal data and credit card information.
• SmarTone wishes to alert our customer the official website domain of SmarTone is “smartone.com”, and our loyalty program - SmarTone Plus official website is “s-rewards.hk”. When you access our online service via a website browser, please verify the domain of the URL belongs to “smartone.com” or “s-rewards.hk”. Please do not input any personal information via suspicious links.
• For any enquiries, please contact our service hotline on 2880 2688.
  
  
  
  
  
  

• SmarTone notices that there are fraudulent phone calls and suspected fraudulent calls purporting to be made by our company. These fraudulent phone calls may attempt to collect sensitive customer data and the information collected may be used for committing fraud. Most of the calls were in the form of pre-recorded messages claiming that the recipients' telephone services would be suspended because of anomalies with their telephone services. Most of the callers instructed the called parties to press a designated numeric key (e.g. '1' or '9') for further enquiries, and asked for the called parties' personal information.
• SmarTone wishes to alert our customer, we have never made and will not make such phone calls and pre-recorded messages, irrespective of whether a ‘+852' sign is displayed as a prefix to the calling numbers. Under no circumstances disclose your personal information in answering the calls.
• If they have any questions regarding the status of their telecommunications services, they should contact their telecommunications operators for details direct.
• For any enquiries, please contact our service hotline on 2880 2688.

• SmarTone noticed that some suspects are selling counterfeits with a fabricated merchant receipt on some online marketplaces. We would suggest our customer to shop genuine products from official online channel like SmarTone Online Store (shop.smartone.com) for a worry-free shopping experience

• SmarTone notices that there are fraudulent websites using fake domain name and suspected fraudulent calls purporting to be made by the Communications Authority (CA) or OFCA. These fraudulent websites and phone calls may attempt to collect sensitive customer data and the information collected may be used for committing fraud.
• SmarTone wishes to alert our customer the official website domain of SmarTone is “smartone.com”, and our loyalty program - SmarTone Plus official website is “s-rewards.hk”. When you access our online service via a website browser, please verify the domain of the URL belongs to “smartone.com” or “s-rewards.hk”. Please do not input any personal information via suspicious links.
• For any enquiries, please contact our service hotline on 2880 2688.
  
  
  
  
  
  

• SmarTone notices that there are fraudulent websites using fake domain name. These fraudulent websites may attempt to collect sensitive customer data and the information collected may be used for committing fraud.
• SmarTone wishes to alert our customer the official website domain of SmarTone is “smartone.com”, and our loyalty program - SmarTone Plus official website is “s-rewards.hk”. When you access our online service via a website browser, please verify the domain of the URL belongs to “smartone.com” or “s-rewards.hk”. Please do not input any personal information via suspicious links.
• For any enquiries, please contact our service hotline on 2880 2688.
  
  
  
  
  
  

• Google's security team discovered an attack that targets iPhone users. A group of websites was exploited to compromise iPhones with iOS 10~12 with vulnerabilities in Safari and iOS. When a user visits the infected website, malware will be installed and hackers can gain full access to the user's device and steal photographs, messages, contacts, locations and other data.

• SmarTone notices there is a fraudulent website. This fraudulent website may attempt to collect sensitive customer data and the information collected may be used for committing fraud.
• SmarTone wishes to alert our customer the official website domain of SmarTone is “smartone.com”, and our loyalty program - SmarTone Plus official website is “s-rewards.hk”. When you access our online service via a website browser, please verify the domain of the URL belongs to “smartone.com” or “s-rewards.hk”. Please do not input any personal information via suspicious links.
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  For any enquiries, please contact our service hotline on 2880 2688.
  
  

WhatsApp has recently revealed a hack of its voice calling function that enables hackers to spy on users’ phone without their knowledge. To ensure safety when using your mobile phone and social media, you are advised to take the following measures immediately:

• Update WhatsApp to the latest version
• Disable cloud backup for WhatsApp to avoid your chat history being leaked in case the cloud is hacked
• Enable WhatsApp’s two-step verification (Settings > Account > Two-step verification) to add more security to your account

SmarTone provides information about network security from time to time for better protection of our customers.

• SmarTone notices there is a fraudulent website using a domain name (http:// smartonehk.net). This fraudulent website may attempt to collect sensitive customer data and the information collected may be used for committing fraud. We have reported these cases to the Hong Kong Police.
• SmarTone wishes to alert our customers the official website domain of SmarTone is “smartone.com”. When you access our online service via a website browser, please verify the domain of the URL is “smartone.com”. Please do not input any personal information via suspicious links.
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  For any enquiries, please contact our service hotline on 2880 2688.