Staff Verification CodeWhen receiving calls from SmarTone, customers can instantly request SmarTone staff to send a verification code via CARE App or SMS from "#SmarTone" to verify their identity.
Officially Verified 
SmarTone's social media and WhatsApp accounts are officially verified ! Beware of unverified accounts!
Verified SendersSMS sent to customers is under the "Registered Sender ID" with the prefix "#", e.g. "#SmarTone".
Official DomainsWe will only use the links with the domains as shown above in our communications to customers. When you receive a message, remember to:
1. Check the URL before clicking on the link
2. Check the URL again after entering the website
Staff Verification CodeWhen receiving calls from SmarTone, customers can instantly request SmarTone staff to send a verification code via CARE App or SMS from "#SmarTone" to verify their identity.
Officially Verified SmarTone's social media and WhatsApp accounts are officially verified ! Beware of unverified accounts!
Verified SendersSMS sent to customers is under the "Registered Sender ID" with the prefix "#", e.g. "#SmarTone".
Official DomainsWe will only use the links with the domains as shown above in our communications to customers. When you receive a message, remember to:
1. Check the URL before clicking on the link
2. Check the URL again after entering the website
Scammers have recently been impersonating the online shopping delivery platform Cainiao and sending phishing messages. These messages appear legitimate because the sender's name matches the official Cainiao name, making it hard for recipients to distinguish between genuine and fraudulent messages. The phishing messages ask recipients to click on a link to update their delivery addresses, which is a new tactic to steal personal information such as addresses and mobile numbers for fraudulent purposes.
SmarTone hereby reminds customers:
As scam tactics evolve, SmarTone has launched a 24-hour Anti-Scam WhatsApp Hotline at +852 9437 2688. Our professionals will help customers verify suspicious calls, messages, websites, or other online traps, helping them stay vigilant and avoid losses. If you have any doubts, please WhatsApp us immediately to verify or report suspicious messages.
For more network security and anti-scam tips:
https://www.smartone.com/hk/0816/Cybersecurity/MMS/en
We have recently discovered scam messages starting with the "#" character, impersonating "verified senders" in an attempt to deceive recipients.
SmarTone Reminds:
Even if you receive messages from “#SmarTone,” please scrutinize the content and any included links before you click. If you have any doubts, you may contact our verified ✔ customer service hotline via WhatsApp at +852 9660 2688 for verification or to report suspicious activity: https://www.smartone.com/hk/CS/wts/1/c
Please also note that all links we send will exclusively use our officially registered domains, including:
✅ smartone.com
✅ s-rewards.hk
✅ smartonesolutions.com.hk
On the other hand, we've introduced the "Verification Call Code" to help you identify and authenticate SmarTone representatives over the phone.
Here's how it works:
For more network security and anti-scam tips:
https://www.smartone.com/hk/0816/Cybersecurity/MMS/en
Scammers are recently impersonating customer service representatives from telecom companies in attempts to deceive individuals into disclosing their online banking usernames, passwords and verification codes. SmarTone implemented Hong Kong’s first “Staff Verification Code” earlier this year. If you receive a suspicious call from someone claiming to be from SmarTone, you can verify their identity in 3 simple steps to avoid falling victim to phone scams!
Using SmarTone’s “Staff Verification Code” is simple:
When in doubt, please WhatsApp our verified ✔ customer service hotline for verification or report:
https://www.smartone.com/hk/CS/wts/1/e
For more network security and anti-scam tips:
https://www.smartone.com/hk/0816/Cybersecurity/MMS/en
Our network has recently detected that scammers are exploiting the launch of new handsets by impersonating telecommunication providers to send phishing messages about handset deliveries, installment offers, order enquiries or returns to mislead individuals into clicking on fraudulent websites and stealing personal information, credit card details and other sensitive data.
SmarTone Reiterates:
When in doubt, please WhatsApp our verified ✔ customer service hotline for verification or report: https://www.smartone.com/hk/CS/wts/1/e
For more network security and anti-scam tips: https://www.smartone.com/hk/0816/Cybersecurity/MMS/en
SmarTone urges customers to be vigilant against a fraudulent SMS. The message falsely claims that customers can redeem gifts with their accumulated points via the fraudulent link, requesting customers to provide their personal and credit card information. SmarTone hereby emphasizes that we have no affiliation with this fraudulent SMS and website. SmarTone will never send messages requesting customers to redeem gifts using their points. If you receive any suspicious messages or links, we strongly advise not to click on the links or provide any personal information. SmarTone is committed to ensuring the online security of our customers. Please be aware of the following security measures to protect yourselves:
When in doubt, please WhatsApp our verified ✔ customer service hotline for verification or report: https://www.smartone.com/hk/CS/wts/1/e
To learn more network security and anti-scam tips, click https://www.smartone.com/hk/Cyber-Security-EN
SmarTone urges customers to be vigilant against a fraudulent SMS. The message falsely claims that customers can redeem gifts with their accumulated points via the fraudulent link (smartone.services), requesting customers to provide their personal and credit card information. SmarTone hereby emphasizes that we have no affiliation with this fraudulent SMS and website. SmarTone will never send messages requesting customers to redeem gifts using their points. If you receive any suspicious messages or links, we strongly advise not to click on the links or provide any personal information. SmarTone is committed to ensuring the online security of our customers. Please be aware of the following security measures to protect yourselves:
WhatsApp has recently revealed a hack of its voice calling function that enables hackers to spy on users’ phone without their knowledge. To ensure safety when using your mobile phone and social media, you are advised to take the following measures immediately:
SmarTone provides information about network security from time to time for better protection of our customers.
 Anti-Scam 3D Animation jointly produced by ADCC and STFAYYC!
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Telephone Scam - Guess Who I Am!
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