When receiving calls from SmarTone, customers can instantly request SmarTone staff to send a verification code via CARE App or SMS from "#SmarTone" to verify their identity.
SMS sent to customers is under the "Registered Sender ID" with the prefix "#", e.g. "#SmarTone".
SmarTone's social media and WhatsApp accounts are officially verified ! Beware of unverified accounts!
We will only use the links with the domains as shown above in our communications to customers. When you receive a message, remember to:
1. Check the URL before clicking on the link
2. Check the URL again after entering the website
A special WhatsApp customer service hotline has been set up. If you have any questions regarding SmarTone's messages, please contact us to verify its authenticity or report it!
Our network has recently detected that scammers are exploiting the launch of new handsets by impersonating telecommunication providers to send phishing messages about handset deliveries, installment offers, order enquiries or returns to mislead individuals into clicking on fraudulent websites and stealing personal information, credit card details and other sensitive data.
SmarTone Reiterates:
When in doubt, please WhatsApp our verified ✔ customer service hotline for verification or report: https://www.smartone.com/hk/CS/wts/1/e
For more network security and anti-scam tips: https://www.smartone.com/hk/0816/Cybersecurity/MMS/en
SmarTone urges customers to be vigilant against a fraudulent SMS. The message falsely claims that customers can redeem gifts with their accumulated points via the fraudulent link, requesting customers to provide their personal and credit card information. SmarTone hereby emphasizes that we have no affiliation with this fraudulent SMS and website. SmarTone will never send messages requesting customers to redeem gifts using their points. If you receive any suspicious messages or links, we strongly advise not to click on the links or provide any personal information. SmarTone is committed to ensuring the online security of our customers. Please be aware of the following security measures to protect yourselves:
When in doubt, please WhatsApp our verified ✔ customer service hotline for verification or report: https://www.smartone.com/hk/CS/wts/1/e
To learn more network security and anti-scam tips, click https://www.smartone.com/hk/Cyber-Security-EN
SmarTone urges customers to be vigilant against a fraudulent SMS. The message falsely claims that customers can redeem gifts with their accumulated points via the fraudulent link (smartone.services), requesting customers to provide their personal and credit card information. SmarTone hereby emphasizes that we have no affiliation with this fraudulent SMS and website. SmarTone will never send messages requesting customers to redeem gifts using their points. If you receive any suspicious messages or links, we strongly advise not to click on the links or provide any personal information. SmarTone is committed to ensuring the online security of our customers. Please be aware of the following security measures to protect yourselves:
WhatsApp has recently revealed a hack of its voice calling function that enables hackers to spy on users’ phone without their knowledge. To ensure safety when using your mobile phone and social media, you are advised to take the following measures immediately:
SmarTone provides information about network security from time to time for better protection of our customers.