Question 1

What is the difference between SmarTone Home 5G Broadband and Home Broadband?

Accepted Answer

SmarTone Home 5G Broadband is powered by SmarTone 5G network which has the widest coverage in Hong Kong, providing a broadband service with no landlines to simply plug & play. Breaking the geographic and installation limits of traditional broadband, SmarTone provides every customer a stable, fast and convenient home internet experience of a new era.

Question 2

Do I need to purchase wireless router from SmarTone?

Accepted Answer

SmarTone Home 5G Broadband supported designated original authorized models of wireless 5G router, routers can be either rented or bought (vary among broadband service plans), you can also use your own device.

Question 3

What are the factors that influence user experience?

Accepted Answer

Internet experience can vary due to factors such as relative position between user and the base station, the download server resources and internet traffic conditions, the number of users, users’ device and other factors that may arise. To enhance the internet experience, it is recommended to place the router by the windows, or in unobstructed/higher locations to improve 5G signal reception.

Question 4

What are the factors that influence user experience on Wi-Fi coverage?

Accepted Answer

Wi-Fi coverage depends on factors such as area & layout of the premises, construction materials, and other extraneous factors. Customer may purchase or rent Mesh Wi-Fi router to increase home network coverage if needed.