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Q1 | How do I make IDD calls on my mobile phone with the 001 IDD service in Hong Kong? |
A1 | TSimply press ![]() ![]() ![]() ![]() ![]() ![]() ![]() |
Q2 | Will the IDD call be charged if the called party is unreachable? |
A2 | The call charges will only apply if the called party picks up the call. If it keeps ringing and no one answers it, the call will not be charged. However, if the called party has diverted the number to some voice message systems (e.g. voicemail) in which an automatic recording is played, the call will be charged. |
Q3 | What are the differences between 001 IDD and 1638 IDD service? |
A3 | 001 IDD service is available solely for SmarTone customers. It allows customers to make IDD calls in both Hong Kong. For 1638 IDD service, anyone may apply and make IDD calls via any kind of phones (e.g. residential phones, office telephones, and mobile phones on other networks) or facsimile machines. |
Q4 | What costs are involved in making an IDD call from a mobile phone in Hong Kong to other countries? |
A4 | The charge includes the IDD rate of the designated country, plus the local or video calling airtime charges of your mobile services. IDD charges are calculated on a minute incremental basis. |
Q5 | What is roaming? |
A5 | It's a service that allows you to contact the world when you are outside Hong Kong. As a SmarTone customer, when you turn on your mobile phone in a foreign country with international roaming coverage, you will be able to receive incoming calls from anyone who dials your mobile number as usual. You can make outgoing calls to a local number, call to Hong Kong or other regions. |
Q6 | Will my mobile phone work in all countries? |
A6 | Since the mobile network standard in some countries and regions is different from Hong Kong, please check the mobile phone standard in advance. If you're travelling to Mainland, Japan, the US etc, a VoLTE support phone is eligible to use VoLTE Roaming Voice Service under designated network. |
Q7 | What is Stealth Roaming service? |
A7 | Stealth Roaming service keep your location private when roaming overseas by presenting the standard Hong Kong connecting tone to your callers. Please note voicemail service must be enabled when using Stealth Roaming service. |
Q8 | What settings should I apply to my phone to ensure the roaming service is working properly? |
A8 | Prior to your departure from Hong Kong, you should turn off your phone once and de-activate any call forwarding functions. When you arrive at your destination, or return to Hong Kong, you should turn on your phone as soon as possible for network re-registration to avoid any unnecessary roaming charges. |
Q9 | Why are the roaming calls that I made last month not yet charged on my statement of this month? |
A9 | As the roaming call records are provided by respective roaming partners, the roaming charges may take one to two months before it is reflected on your statement. |
Q10 | What if I lose my mobile phone while I am roaming overseas? |
A10 | We have a 24-hour International Roaming Toll Free Hotline service available in most major roaming destinations. Simply call the designated hotline number by using a fixed line to reach a SmarTone customer service officer to process your lost phone. This hotline service also supports other customer enquiries when you are roaming overseas. It's free of charge. |
Q11 | When I'm abroad, will callers in Hong Kong be able to leave message(s) in my voicemail box or with the secretarial service? |
A11 | Yes, providing the roaming operator supports a voicemail service. If the roaming operator doesn't support a voicemail service and your mobile is out of coverage or engaged, or if you don't answer a call, the incoming call will be forwarded to a 'No answer' message by the roaming operator. The caller will not be able to leave messages(s) in your voicemail box or with the secretarial service. If you switch off your phone or activate VoiceMail or Secretarial Service by dialling **21*138# or **21*198#, the caller will then be able to leave messages(s) in your voicemail box or with the secretarial service. Plus, they'll avoid incurring a charge for a two-way IDD call. |
Q12 | How can I check voice mail messages while roaming? |
A12 | Ways to check voice mail messages: - On mobile
-To check with a touch-tone phone or number other than your own , press IDD access code, then press ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() |
Q13 | Can I receive SMS alerts / auto message delivery of my voice mail service while I am roaming? |
A13 | You can receive SMS alerts provided that the roaming operator's network supports receiving short messages. For the auto message delivery, as the alert itself is an incoming roaming call, you will need to pay for the IDD call charges. If you want to change the message alert mode of your voice mailbox, simply enter the voice mailbox system (or when you have deleted or saved the last voice message), then press ![]() |
Q14 | How do I check my secretarial messages when I'm abroad? |
A14 | Secretarial messages will be sent to your phone if the roaming operator supports the receipt of short messages. |
Q15 | How to disable and enable roaming in Mainland? |
A15 | - Disable roaming in Mainland : Press ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() - Enable roaming in Mainland : Press ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() |
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Q1 | What is the Good!Talk Stored-Value SIM card administration fee? | |||||||||||||||
A1 | HK$2.5/month | |||||||||||||||
Q2 | What are the Good!Talk Stored-Value SIM card local call tariffs? | |||||||||||||||
A2 | HK$0.25/min (Flat rate, call duration is rounded up to full charge units for computation purposes.) | |||||||||||||||
Q3 | What are the Good!Talk Stored-Value SIM card local video call tariffs? | |||||||||||||||
A3 | HK$1.5/min (Flat rate, call duration is rounded up to full charge units for computation purposes.) | |||||||||||||||
Q4 | What are the Good!Talk Stored-Value SIM card IDD call tariffs? | |||||||||||||||
A4 | Free IDD to 25 countries/destinations. Check here![]() | |||||||||||||||
Q5 | How many other phone numbers can be registered with the Good!Talk Stored-Value SIM card for making IDD call? | |||||||||||||||
A5 | Free registration up to 3 other phone numbers to make IDD call, and all charges will be deducted from the stored value of the card. To register the phone numbers to make IDD calls, you can enter ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() | |||||||||||||||
Q6 | What is the IDD dialling method of Good!Talk Stored-Value SIM card? | |||||||||||||||
A6 | ![]() | |||||||||||||||
Q7 | What are the Good!Talk Stored-Value SIM card SMS and MMS tariffs? | |||||||||||||||
A7 | Check here![]() | |||||||||||||||
Q8 | What is the validity of the Good!Talk Stored-Value SIM card? | |||||||||||||||
A8 | Your card is valid for 180 days from the date you first activate it. Each time you recharge your card at HK$50 or more, its validity will be reset for a further 180 days and you can retain the mobile phone number. | |||||||||||||||
Q9 | How do I check the validity and remaining balance of the Good!Talk Stored-Value SIM card? | |||||||||||||||
A9 | Press![]() ![]() ![]() ![]() ![]() ![]() | |||||||||||||||
Q10 | How do I top-up the Good!Talk Stored-Value SIM card? | |||||||||||||||
A10 |
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Q11 | What are the Value Added Services tariffs and quick access code? | |||||||||||||||
A11 | Check here![]() | |||||||||||||||
Q12 | What are the Good!Talk Stored-Value SIM card local data tariffs? | |||||||||||||||
A12 |
Data usage on mobile phone only, excluding tethering and peer-to-peer applications. | |||||||||||||||
Q13 | How do I turn on the data service of the Good!Talk Stored-Value SIM card? | |||||||||||||||
A13 | To turn on data service, press ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() To turn off, press ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() | |||||||||||||||
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Q1 | What are the Value Talk Stored-Value SIM card local call tariffs? | |||||||||||||||
A1 |
Local voice call is charged on a per-minute basis. Call duration is rounded up to full charge units for computation purposes. | |||||||||||||||
Q2 | What are the Value Talk Stored-Value SIM card local video call tariffs? | |||||||||||||||
A2 | HK$1.5/min (Flat rate, call duration is rounded up to full charge units for computation purposes.) | |||||||||||||||
Q3 | What are the Value Talk Stored-Value SIM card IDD call tariffs? | |||||||||||||||
A3 | Check here![]() | |||||||||||||||
Q4 | What are the Value Talk Stored-Value SIM card roaming call tariffs , roaming coverage areas and dialling methods? | |||||||||||||||
A4 | Check here![]() Roaming dialling methods 1. Roaming (Direct dial) Enjoy convenient direct dial service with China Mobile Network in China, MobileOne Network in Singapore, Belgacom Network in Belgium, Vodafone Netherlands Network in Netherlands, Vodafone UK Network in UK , SmarTone Network in Macau and Dialog Network in Sri Lanka*
If other operators' service is in use, please follow the instructions for International Roaming 2. International Roaming
After pressing the above keys, the word "Accepted" will be displayed on your mobile screen. Wait for your phone to ring and pick up the call. You will then be connected to the called party. | |||||||||||||||
Q5 | What are the Value Talk Stored-Value SIM card SMS & MMS tariffs? | |||||||||||||||
A5 | Check here![]() | |||||||||||||||
Q6 | What is the validity of the Value Talk Stored-Value SIM card? | |||||||||||||||
A6 | Your card is valid for 180 days from the date you first activate it. Each time you recharge your card at HK$50 or more, its validity will be reset for a further 180 days and you can retain the mobile phone number. | |||||||||||||||
Q7 | How do I check the card validity and remaining balance of the Value Talk Stored-Value SIM card? | |||||||||||||||
A7 | Press ![]() ![]() ![]() ![]() ![]() ![]() | |||||||||||||||
Q8 | How do I top-up the Value Talk Stored-Value SIM card? | |||||||||||||||
A8 |
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Q9 | What are the Value Added Services tariffs and quick access code? | |||||||||||||||
A9 | Check here![]() | |||||||||||||||
Q10 | What are the Value Talk Stored-Value SIM card data Tariffs? | |||||||||||||||
A10 |
The minimum data roaming charging unit is 1KB. Usage under 1KB will be rounded up to the nearest 1KB. Data usage on mobile phone only, excluding tethering and peer-to-peer applications. | |||||||||||||||
Q11 | How do I turn on the data service of the Value Talk Stored-Value SIM card? | |||||||||||||||
A11 | To turn on data service, press *111*142#SEND To turn off, press #111*142#SEND | |||||||||||||||
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Q1 | What are the Megasaver Stored-Value IDD & Roaming SIM card local call tariffs? | |||||||||||||||
A1 | HK$0.30/min (Flat rate, call duration is rounded up to full charge units for computation purposes.) | |||||||||||||||
Q2 | What are the Megasaver Stored-Value IDD & Roaming SIM card IDD call tariffs? | |||||||||||||||
A2 | Check here![]() | |||||||||||||||
Q3 | What are the Megasaver Stored-Value IDD & Roaming SIM card roaming call tariffs, roaming coverage areas and the dialling methods? | |||||||||||||||
A3 | Check here![]() Roaming dialling methods 1. Roaming (Direct dial) Enjoy convenient direct dial service with China Mobile Network in China, MobileOne Network in Singapore, Belgacom Network in Belgium, Vodafone Netherlands Network in Netherlands, Vodafone UK Network in UK , SmarTone Network in Macau and Dialog Network in Sri Lanka*
* Direct dial service applies to local calls & calls to Hong Kong only If other operator's service is in use, please follow the instructions for International Roaming2. International Roaming
After pressing the above keys, the word "Accepted" will be displayed on your mobile screen. Wait for your phone to ring and pick up the call. You will then be connected to the called party. | |||||||||||||||
Q4 | What are the Megasaver Stored-Value IDD & Roaming SIM card SMS tariffs? | |||||||||||||||
A4 | Check here![]() | |||||||||||||||
Q5 | What is the validity of the Megasaver Stored-Value IDD & Roaming SIM card? | |||||||||||||||
A5 | Your card is valid for 180 days from the date you first activate it. Each time you recharge your card by recharge voucher at HK$50 or more; or by other recharge methods at HK$100 or more, its validity will be reset for a further 180 days and you can retain the mobile number. | |||||||||||||||
Q6 | How do I check the validity and remaining balance of the Megasaver Stored-Value IDD & Roaming SIM card? | |||||||||||||||
A6 | Press ![]() ![]() ![]() ![]() ![]() ![]() | |||||||||||||||
Q7 | How do I top-up the Megasaver Stored-Value IDD & Roaming SIM card? | |||||||||||||||
A7 |
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Q8 | What are the Value Added Services tariffs and quick access code? | |||||||||||||||
A8 | Check here![]() | |||||||||||||||
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Q1 | What is the SmarTone IDD & Roaming SIM card administration fee? | |||||||||||||||
A1 | HK$2.5 / 30 days | |||||||||||||||
Q2 | What are the SmarTone IDD & Roaming SIM card local call tariffs? | |||||||||||||||
A2 | HK$1/min (Flat rate, call duration is rounded up to full charge units for computation purposes.) | |||||||||||||||
Q3 | What are the SmarTone IDD & Roaming SIM card IDD call tariffs? | |||||||||||||||
A3 | Check here![]() | |||||||||||||||
Q4 | What are the SmarTone IDD & Roaming SIM card roaming call tariffs, roaming coverage areas and dialling methods? | |||||||||||||||
A4 | Check here![]() Roaming dialling methods 1. Roaming (Direct dial) Enjoy convenient direct dial service with China Mobile Network in China, MobileOne Network in Singapore, Belgacom Network in Belgium, Vodafone Netherlands Network in Netherlands, Vodafone UK Network in UK , SmarTone Network in Macau and Dialog Network in Sri Lanka*
* Direct dial service applies to local calls & calls to Hong Kong only If other operator's service is in use, please follow the instructions for International Roaming2. International Roaming
After pressing the above keys, the word "Accepted" will be displayed on your mobile screen. Wait for your phone to ring and pick up the call. You will then be connected to the called party. | |||||||||||||||
Q5 | What are the SmarTone IDD & Roaming SIM card SMS tariffs? | |||||||||||||||
A5 | Check here![]() | |||||||||||||||
Q6 | What is the validity of the SmarTone IDD & Roaming SIM card? | |||||||||||||||
A6 | Your card is valid for 180 days from the date you first activate it. Each time you recharge your card by recharge voucher at HK$50 or more; or by other recharge methods at HK$100 or more, its validity will be reset for a further 180 days and you can retain the mobile phone number. | |||||||||||||||
Q7 | How do I check the validity and remaining balance of the SmarTone IDD & Roaming SIM card? | |||||||||||||||
A7 | Press ![]() ![]() ![]() ![]() ![]() ![]() | |||||||||||||||
Q8 | How do I top-up the SmarTone IDD & Roaming SIM card? | |||||||||||||||
A8 |
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Q9 | What are the Value Added Services tariffs and quick access code? | |||||||||||||||
A9 | Check here![]() | |||||||||||||||
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Q1 | What are the iPhone Stored-Value SIM card local call tariffs? | |||||||||||||||
A1 | HK$0.1/min (Flat rate, call duration is rounded up to full charge units for computation purposes.) | |||||||||||||||
Q2 | What are the iPhone Stored-Value SIM Card data tariffs? | |||||||||||||||
A2 | Local: HK$38/month for 80MB^ (Thereafter HK$2/MB) Roaming: HK$0.12/KB ^ This plan only covers local data usage. Data usage is rounded up to full charge units for computation purposes. The minimum data roaming charging unit is 1KB. Usage under 1KB will be rounded up to the nearest 1KB. | |||||||||||||||
Q3 | What are the iPhone Stored-Value SIM card IDD call tariffs? | |||||||||||||||
A3 | Check here![]() | |||||||||||||||
Q4 | What are the iPhone Stored-Value SIM card roaming call tariffs, roaming coverage areas and the dialling methods? | |||||||||||||||
A4 | Check here![]() Roaming dialling methods 1. Roaming (Direct dial) Enjoy convenient direct dial service with China Mobile Network in China, MobileOne Network in Singapore, Belgacom Network in Belgium, Vodafone Netherlands Network in Netherlands, Vodafone UK Network in UK , SmarTone Network in Macau and Dialog Network in Sri Lanka*
* Direct dial service applies to local calls & calls to Hong Kong only If other operator's service is in use, please follow the instructions for International Roaming2. International Roaming
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Q5 | What are the iPhone Stored-Value SIM Card SMS & MMS tariffs? | |||||||||||||||
A5 | Check here![]() | |||||||||||||||
Q6 | What is the validity of the iPhone Stored-Value SIM card? | |||||||||||||||
A6 | Your card is valid for 90 days from the date you first activate it. Each time you recharge your card at HK$50 or more, its validity will be reset for a further 90 days and you can retain the mobile phone number. | |||||||||||||||
Q7 | How do I check the validity and remaining balance of the iPhone Stored-Value SIM card? | |||||||||||||||
A7 | Press![]() ![]() ![]() ![]() ![]() ![]() | |||||||||||||||
Q8 | How do I top-up the iPhone Stored-Value SIM card? | |||||||||||||||
A8 |
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Q9 | What are the Value Added Services tariffs and quick access code? | |||||||||||||||
A9 | Check here![]() | |||||||||||||||
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Q1 | What is the Broadband & Voice Stored-Value SIM Extra administration fee? | ||||||||||||||||||||||||||||||||||||
A1 | HK$2.5/month | ||||||||||||||||||||||||||||||||||||
Q2 | What are the Broadband & Voice Stored-Value SIM Extra local call tariffs? | ||||||||||||||||||||||||||||||||||||
A2 |
Local voice call is charged on a per-minute basis. Call duration is rounded up to full charge units for computation purposes. | ||||||||||||||||||||||||||||||||||||
Q3 | What are the Broadband & Voice Stored-Value SIM Extra data tariffs? | ||||||||||||||||||||||||||||||||||||
A3 |
*Under FUP (Fair Usage Policy), when the data usage is calculated within a month from the first day of the bill cycle reaches fair usage level of 5GB, you can continue to use the service, subsequent maximised data speed will depend on the customer ’ s chosen service plan, but access to network resources will be given lower priority and data service experience may be affected. | ||||||||||||||||||||||||||||||||||||
Q4 | What are the Broadband & Voice Stored-Value SIM Extra IDD call tariffs? | ||||||||||||||||||||||||||||||||||||
A4 | Check here![]() | ||||||||||||||||||||||||||||||||||||
Q5 | What are the Broadband & Voice Stored-Value SIM Extra roaming call tariffs , roaming coverage areas and dialling methods? | ||||||||||||||||||||||||||||||||||||
A5 |
Check here![]() Roaming dialling methods 1. Roaming (Direct dial) Enjoy convenient direct dial service with China Mobile Network in China, MobileOne Network in Singapore, Belgacom Network in Belgium, Vodafone Netherlands Network in Netherlands, Vodafone UK Network in UK , SmarTone Network in Macau and Dialog Network in Sri Lanka*
If other operators' service is in use, please follow the instructions for International Roaming 2. International Roaming
After pressing the above keys, the word "Accepted" will be displayed on your mobile screen. Wait for your phone to ring and pick up the call. You will then be connected to the called party. | ||||||||||||||||||||||||||||||||||||
Q6 | What are the Broadband & Voice Stored-Value SIM Extra SMS & MMS tariffs? | ||||||||||||||||||||||||||||||||||||
A6 |
The minimum roaming MMS (receiving) charging unit is 1KB. Usage under 1KB will be rounded up to the nearest 1KB. | ||||||||||||||||||||||||||||||||||||
Q7 | What is the validity of the iPhone Stored-Value SIM Card? | ||||||||||||||||||||||||||||||||||||
A7 | Your card is valid for 180 days from the date you first activate it. Each time you recharge your card at HK$50 or more, its validity will be reset for a further 180 days and you can retain the mobile phone number. | ||||||||||||||||||||||||||||||||||||
Q8 | How do I check the card validity and remaining balance of the Broadband & Voice Stored-Value SIM Extra? | ||||||||||||||||||||||||||||||||||||
A8 | Press ![]() ![]() ![]() ![]() ![]() ![]() | ||||||||||||||||||||||||||||||||||||
Q9 | How do I top-up the Broadband & Voice Stored-Value SIM Extra? | ||||||||||||||||||||||||||||||||||||
A9 |
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Q10 | What are the Value Added Services tariffs and quick access code? | ||||||||||||||||||||||||||||||||||||
A10 | Check here![]() | ||||||||||||||||||||||||||||||||||||
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