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Trade-in Service

Trade-in service includes smartphones, tablets, smart wearables and earphones

Enjoy a professional Trade-in Service, hot smartphone offers, and a more caring service when purchasing new smartphones at SmarTone stores

    Trade-in old devices
  • Trade-in multiple devices at once
  • 3-minute accurate quote
  • 7-day guarantee on Trade-in prices*
    Purchase new smartphones
  • Phone Content Transfer for free&
  • Subscribe and purchase handset to enjoy FREE 12-month SmarTone Screen Replace™+

Check the latest Trade-in prices

(Latest update on: 03/08/2021)

Featured Trade-in Bonuses

Trade in your old device(s) and purchase featured handset to enjoy extra discount

* 7-day Guarantee on Trade-in Prices

  • The trade-in price will be adjusted based on the extent of damage of the Trade-In Device.
  • The trade-in of the designated device (“Trade-In Device”) must satisfy the Company’s trade-in policy (e.g. designated brands and models). The device should include a battery and must work properly. The Company reserves the right to make the final decision.
  • The company will not accept any device that is not purchased from authorised dealer or has been modified/altered in any way.
  • The trade-in of the old device can only be used to offset the purchase price of a new device and cannot be exchanged for other goods or cash.
  • After the trade-in is completed, the Trade-In Device cannot be reclaimed under any circumstance.
  • Trade-in prices are determined by our company and are subject to change without prior notice.

^ Trade-in Bonus

  • Customers are required to successfully trade in a designated device and purchase a handset at the same time to enjoy the extra trade-in bonus.
  • This offer is only available in-store, while stocks last.
  • Trade-in Bonus cannot be used in conjunction with designated offers. Please ask our store assistant for details.

& Phone Content Transfer for free

  • The Customer is responsible to ensure all the data in the Trade-in Device is backed up prior to trade-in. The Company will not be responsible for any loss, retrieval, restoration or transfer of the data.
  • The Company reserves the right, and its discretion, not to proceed with phone content transfer service. In the event of dispute, The Company’s decision shall be final.
  • Phone content transfer service is available at the designated shops.

SmarTone Screen Replace™:

  • Upon accidental physical damage of the smartphone screen and/or its attached LCD panel, within 12 months of the effective date of Screen Replace, SmarTone will reimburse the cost of screen/LCD panel repair or replacement, once only within the first 12 months from the effective date of Screen Replace.
  • The reimbursement is subject to submission by the customer of the official invoice from the smartphone manufacturer or its authorised repair centres as stipulated by SmarTone.
  • The reimbursement is restricted to covering the repair or replacement cost of accidental physical damage of the handset screen and/or its attached LCD panel and excludes any other repair and refurbishment of any other component or the handset itself. For smartphone manufacturer or its authorised repair centre that offer a handset replacement as the only option for repair, SmarTone may at its discretion reimburse 60% on the cost of handset replacement. The reimbursement percentage can vary from time to time. SmarTone has the right to make the final decision in relation to the reimbursement.
  • Subject to relevant terms and conditions. Please refer to T&C-V133  for details.

The Company reserves the right of final discretion in above events of any dispute.

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