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Trade-in Service

Trade-in service includes smartphones, tablets, smart wearables and earphones

Enjoy a professional Trade-in Service, hot smartphone offers, and a more caring service when purchasing new smartphones at SmarTone stores

    Trade-in old devices
  • Trade-in multiple devices at once
  • 3-minute accurate quote
  • 7-day guarantee on Trade-in prices*

Check the latest Trade-in prices

(Latest update on: 28/06/2022)

Featured Trade-in Bonuses

Trade in your old device(s) and purchase featured handset to enjoy extra discount

* 7-day Guarantee on Trade-in Prices

  • The trade-in price will be adjusted based on the extent of damage of the Trade-In Device.
  • The trade-in of the designated device (“Trade-In Device”) must satisfy the Company’s trade-in policy (e.g. designated brands and models). The device should include a battery and must work properly. The Company reserves the right to make the final decision.
  • The company will not accept any device that is not purchased from authorised dealer or has been modified/altered in any way.
  • The trade-in of the old device can only be used to offset the purchase price of a new device and cannot be exchanged for other goods or cash.
  • After the trade-in is completed, the Trade-In Device cannot be reclaimed under any circumstance.
  • Trade-in prices are determined by our company and are subject to change without prior notice.

^ Trade-in Bonus

  • Customers are required to successfully trade in a designated device and purchase a handset at the same time to enjoy the extra trade-in bonus.
  • This offer is only available in-store, while stocks last.
  • Trade-in Bonus cannot be used in conjunction with designated offers. Please ask our store assistant for details.

& Phone Content Transfer for free

  • The Customer is responsible to ensure all the data in the Trade-in Device is backed up prior to trade-in. The Company will not be responsible for any loss, retrieval, restoration or transfer of the data.
  • The Company reserves the right, and its discretion, not to proceed with phone content transfer service. In the event of dispute, The Company’s decision shall be final.
  • Phone content transfer service is available at the designated shops.

Upgraded Back-to-Front "SmarTone Screen Replace™":

  • SmarTone Screen Replace™ is provided by Avo Insurance Company Limited and Sun Hung Kai Properties Insurance Limited (collectively “Avo”).
  • Upon accidental physical damage of the designated Smartphone/Wearable devices screen and/or its back cover, Avo will reimburse the cost of screen/ back cover repair or replacement, once only within the first 12 months from the effective date of Screen Replace. The reimbursement is subject to submission by the customer of the official invoice (must include the IMEI number of the device) from the manufacturer or its authorised repair centres as stipulated by Avo. The maximum amount of the smartphone reimbursement is HK$3,000 per claim. The maximum amount of the wearable device reimbursement is HK$1,500 per claim.
  • The reimbursement is restricted to covering the repair or replacement cost of accidental physical damage of the designated handset/Wearable devices screen as well as back cover, and expressly excludes any other repair and refurbishment of any other component or the handset itself. If the manufacturer or its authorised repair centres, as stipulated by Avo, offer a replacement as the only option for repair, Avo may exercise discretion and will reimburse up to 60% on the cost of replacement, subject to the maximum limit per device. The reimbursement percentage can vary from time to time and Avo's decision on the validity for reimbursement is absolute and final.
  • Subject to relevant terms and conditions. For details of Upgraded Back-to-Front "SmarTone Screen Replace™" please refer to T&C-V154  for details.
  • Our Company reserves the right for final decision to this offer and changes the terms and conditions without prior notice.

The Company reserves the right of final discretion in above events of any dispute.

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