Backup old phone data to the cloud or other storge devices (such as computers or external hard disks)
Make sure the new phone has enough storage
Make sure your contacts are synced to Apple or Google account
Backup WhatsApp messages
Backup the chat to iCloud or Google Drive
Remember App logins and passwords
* For iOS devices, WhatsApp chat history will be transferred via iCloud.
# If the brand of your newly purchased smartphone is Apple, Samsung or HUAWEI, please visit any SmarTone Store. For other smartphone brands, please visit the following stores: Causeway Bay Yee Wo Street, Kowloon Bay Telford Plaza 1, Tseung Kwan O PARK Central, Wan Chai Johnston Road or Yuen Long Kau Yuk Road.
·The lead time of data transfer may vary between models and is subject to the respective model and amount of content.
·Due to different file types of the old and new handset, content may not be entirely transferred to the new handset during the process.
·The Data Transfer Service is not available to device which has been modified in an unauthorized way (e.g. jailbreaking).
·Customers are strongly encouraged to backup all data and information on their device prior to the Data Transfer Service.
·Data transfer service costs $500 each time for up to 64GB, $100 will be charged for every 100GB thereafter up to $1000.
·Subject to relevant terms and conditions. Please refer to T&C-V101 for details.
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