VoLTE Roaming Service ("the Service") is only available to Customers of SmarTone Mobile Communications Ltd ("the Company") with subscription to the Company's 4G or above monthly mobile service plan and designated handset.
Roaming voice charges rates are stated in H.K. dollars. Roaming voice charges are calculated in 1-minute interval and rounded up to the nearest 1-minute.
The use of the Service requires the correct dialing method. If the customer cannot make voice calls (including but not limited to emergency calls) due to inappropriate dialing method, and there is any direct or indirect loss caused by this, the company shall not undertake any responsibility.
The Service does not support the "1 Card 2 Numbers" service. Customers of "1 Card 2 Numbers" service are unable to receive calls or text messages through their mainland numbers if they are in an area without 2G/ 3G network coverage.
The Company reserves the right to revise the terms and conditions of the Service without prior notice to the Customer. In case of any dispute, the decision of the Company shall be final.
Follow SmarTone on WeChat Now
Launch your WeChat app
Tap the “+” button in the top right-hand corner, and tap “Scan QR Code”
Scan the QR code and view our official account right away