As network experience is important to you, it is important to us. Therefore, if you encounter any network issue, we would like to know about it promptly, so to follow up and make necessary improvement.
Conveniently report any data / voice issue with a touch of few buttons via Network Feedback in the SmarTone CARE app under Customer Support
We will promptly follow up and make necessary improvement
We will also update you our investigation progress and findings if you would like to learn about it
You can access SmarTone CARE via your iPhone or Android™ phone. Download it for FREE now!
SmarTone CARE is compatible with iPhone running iOS 10.0 or above and smartphone running Android™ OS 5.0 or above.
Follow SmarTone on WeChat Now
Launch your WeChat app
Tap the “+” button in the top right-hand corner, and tap “Scan QR Code”
Scan the QR code and view our official account right away