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Home       Privileges & Support       Help Desk       SmarTone Repair Service
Repair Service
SmarTone Repair Service
Our Technical experts could help for your BlackBerry smartphone, emporia phone, Huawei USB modem or HealthReach™ Designated Connected Health Devices.
Repair Collection Point – Mong Kok
Shop 5-7, G/F, Pakpolee Commercial Centre, No.1A Sai Yeung Choi Street South (Opposite to Ginza Plaza)
Opening Hours
Monday - Friday: 10:30-21:00
Saturday: 10:30-21:00
Sunday and public holidays: 11:00-21:00
  • An inspection fee will be charged if the product warranty has expired.
  • If you cannot come in person, you may authorise a third party to do so. Authorised person should bring along authorisation letter and a copy of your HK ID or passport.
  • Starting from July 1, 2016, SmarTone will stop providing iPhone repair service. Customers have to make online reservation in advance (please refer below information) and bring along with the valid proof-of-purchase invoice to visit Apple Retail Store or Apple Authorized Repair Centre for iPhone repair service.
Manufacturer Repair Service
For other phones, tablets or smart cameras, please contact your manufacturer directly. Click here for more details:
Manufacturer
Apple Retail Store (Required to make online reservation for Genius Bar service)
Address Opening Hours Contact number
8 Finance Street, International Finance Centre, Central 10:00am – 9:00pm, Monday - Sunday 3972 1500
500 Hennessy Road, Hysan Place, Causeway Bay 10:00am – 9:00pm, Monday - Sunday 3979 3100
100 Canton Road, Tsim Sha Tsui 10:00am – 10:00pm, Monday - Sunday 3979 8800
80 Tat Chee Avenue, Festival Walk, Kowloon Tong 10:00am – 9:00pm, Monday - Sunday 3979 3600
18 Sha Tin Centre Street, New Town Plaza Phase 1 L4, Sha Tin 10:00am – 10:00pm, Monday - Sunday 3899 7800
apm, 418 Kwun Tong Road, Kwun Tong 10:00am – 10:00pm, Monday - Sunday 3972 1500
Authorized Repair Centre: Telecom Service One Ltd (Required to make online reservation)
Address Opening Hours Contact number
Unit 01, 8/F, Telecom Digital Tower, 58 Tsun Yip Street, Kwun Tong, Kowloon 11:00am – 8:00pm, Monday - Saturday
Closed, Sunday and Public Holidays		 3972 1500
Authorized Repair Centre：Wah Fung Computer Services Ltd (Required to make online reservation)
Address Opening Hours Contact number
Unit 901, 9/F, Westin Centre, 26 Hung To Road, Kwun Tong, Kowloon 10:00am – 7:00pm, Monday - Saturday
Closed, Sunday and Public Holidays		 2807 8156
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