中文
logo
loginlogin searchsearch cartcart
Latest Offers

Key Highlights

Other Offers

Service Plans & Prepaid Cards

Mobile Services

Value-Added Services

Phones & Products

5G Broadband & Home Service

International Roaming

Privileges & Support

Privileges

Support

Home       Privileges & Support       Help Desk       SmarTone Repair Service
SmarTone Repair Service

Our Technical experts could help for your BlackBerry smartphone, emporia phone, Huawei USB modem or HealthReach™ Designated Connected Health Devices.

Address and opening hours of Repair Collection Point:

Repair Collection Point – Mong Kok 地圖
Address Shop 5-7, G/F, Pakpolee Commercial Centre, No.1A Sai Yeung Choi Street South (Opposite to Ginza Plaza)
Opening Hours Monday - Friday :10:30-21:00
Saturday :10:30-21:00
Sunday and public holidays:11:00-21:00
  • An inspection fee will be charged if the product warranty has expired.
  • If you cannot come in person, you may authorise a third party to do so. Authorised person should bring along authorisation letter and a copy of your HK ID or passport.
  • Starting from July 1, 2016, SmarTone will stop providing iPhone repair service. Customers have to make online reservation in advance (please refer below information) and bring along with the valid proof-of-purchase invoice to visit Apple Retail Store or Apple Authorized Repair Centre for iPhone repair service
Manufacturer Repair Service

For other phones, tablets or smart cameras, please contact your manufacturer directly. Click below for more details:


Apple

Apple Retail Store (Required to make online reservation for Genius Bar service)


Address Opening hours Contact number
8 Finance Street, International Finance Centre, Central 10:00am – 9:00pm, Monday - Sunday 3972 1500
500 Hennessy Road, Hysan Place, Causeway Bay 10:00am - 10:00pm , Monday – Sunday 3979 3100
100 Canton Road, Tsim Sha Tsui 10:00am – 10:00pm, Monday - Sunday 3979 8800
80 Tat Chee Avenue, Festival Walk, Kowloon Tong 10:00am – 9:00pm, Monday - Sunday 3979 3600
18 Sha Tin Centre Street, New Town Plaza Phase 1 L4, Sha Tin 10:00am – 10:00pm, Monday - Sunday 3899 7800
apm, 418 Kwun Tong Road, Kwun Tong 10:00am – 10:00pm, Monday - Sunday 3572 8900

Authorized Repair Centre: Telecom Service One Ltd (Required to make online reservation)

Website: http://www.telecomdigital.cc/tso01/610.jhtml

Address Opening hours Contact number
Unit 01, 8/F, Telecom Digital Tower, 58 Tsun Yip Street, Kwun Tong, Kowloon 11:00am – 8:00pm, Monday - Saturday

Closed, Sunday and Public Holidays 		2332 3020

Authorized Repair Centre：Wah Fung Computer Services Ltd (Required to make online reservation)

Website : https://support.apple.com/

Address Opening hours Contact number
Unit 901, 9/F, Westin Centre, 26 Hung To Road, Kwun Tong, Kowloon 10:00am – 7:00pm, Monday - Saturday

Closed, Sunday and Public Holidays 		2807 8156

Samsung Customer Service Centres

Address Opening hours Contact number
Unit 1501, 15/F, Causeway Bay Plaza 1, 489 Hennessy Road, Causeway Bay, Hong Kong 11:00am - 8:00pm, Monday - Sunday and public holidays

2521 4888
Unit 01, 8/F, Telecom Digital Tower, 58 Tsun Yip Street, Kwun Tong, Kowloon

11:00am - 8:00pm, Monday - Saturday 8118 1717
Unit 09-12&15, 40/F, Office Tower, Langham Place, 8 Argyle Street, Mongkok, Kowloon 11:00am - 8:00pm, Monday - Sunday and public holidays 3596 7370

Sony Customer Service Centres

Address Opening hours Contact number
Unit 01, 8/F, Telecom Digital Tower, 58 Tsun Yip Street, Kwun Tong, Kowloon Monday – Saturday 11:00am to 8:00pm

( except Public Holiday) 		2833 5129

Oppo Customer Service Centre

Address Opening hours Contact number
Flat 03, 9/F, No.1 Hung To Road, Kwun Tong, Kowloon, Hong Kong Mon-Fri: 10:00 –19:00; Sat: 10:00 –14:00

Sun & PH: Closed 		800900070 (Toll Free)

HUAWEI Customer Service Centre

Address Opening hours Contact number
Room 01, 02 & 10 18/F, 700 Nathan Road, Mongkok, Kowloon 11:00 - 20:00 ( Monday to Saturday )

Sunday, PH closed 		3902 7163

Honor Customer Service Centre

Address Opening hours Contact number
Room 4207, 42/F, Langham Place Office Building, 8 Argyle Street, Mongkok, Kowloon Monday to Sunday 11 a.m. to 8 p.m 3622 1018

vivo Customer Service Centre

Address Opening hours Contact number
Unit D, 6/F, Boton Technology Innovation Tower, 368 Kwun Tong Road, Kwun Tong, Kowloon Mon to Sat 10:00-19:00 Closed on Sundays & Public Holidays 2301 0999
search-popup-icon