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Report Lost or Stolen Phone
If your phone is lost or stolen, please follow these instructions for immediate assistance:
Report Lost / Stolen Phone
| Via Phone | Via SmarTone Store |
|---|---|
In Hong Kong call 2880 2688 and when abroad call + 852 2880 2688. Follow the below instructions:
|
Visit any of our stores and provide your:
|
Service Reactivation
Visit any of our stores with your HKID or passport. For lines registered under a company name, bring your Business Registration and company chop.
Follow
SmarTone on WeChat Now
- Launch your WeChat app
- Tap the “+” button in the top right-hand corner, and tap “Scan QR Code”
- Scan the QR code and view our official account right away