Report Lost or Stolen Phone

If your phone is lost or stolen, please follow these instructions for immediate assistance:

Report Lost / Stolen Phone

Via Phone

In Hong Kong call 2880 2688 and when abroad call + 852 2880 2688. Follow the below instructions:

1 Press 2 for English

2 Enter your phone number

3 Press 1 to report lost phone

Via SmarTone Store

Visit any of our stores and provide your:

Service Reactivation

Visit any of our stores with your HKID or passport. For lines registered under a company name, bring your Business Registration and company chop.