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Home       Phones and Plans       Special Promotions
Special Promotions


Inspire Ultimate Experience with the Powerful Network! Get a Samsung Galaxy Note10|10+ at SmarTone and enjoy exclusive offers!

Inspire Ultimate Experience with the Powerful Network! Get a Samsung Galaxy Note10|10+ at SmarTone and enjoy exclusive offers!

  • Subscription Offer
  • Handset Super Offer
  • SuperCare Family Plan (10GB/20GB)
  • SuperCare Family Plan (6GB)
  • SuperCare Individual Plan
 

SUPERCARE FAMILY PLAN
 
Monthly Fee HK$ 558 HK$ 798
No. of SIM 4 5
Shared Local Data^ 10GB 20GB
Extra Local Share Data +10GB +20GB
Extra Data

1.5GB Greater Bay Area Data++
(Applicable to Primary and Secondary SIM Cards)

Extra Data

1.5GB Greater Bay Area Data+
(Only Applicable to Primary SIM Card)

Upgrade to Unlimited Local Data* HK$178/month** HK$108/month**
Shared Local Voice Mins Unlimited
Flagship Handset Discount Offer HK$2,800 HK$4,500
Samsung Galaxy Note10|10+ subscription offer

FREE 12 months Upgraded Back-to-Front SmarTone Screen Replace™1 (Value: HK$350)

FREE Samsung Galaxy Note10 Clear View Cover2 (Value: HK$298)

Trade-in gets extra HK$200 bonus and FREE inno3C i9 Pro True wireless earphones3 (Value: HK$799)

Existing customers further get FREE MOMAX Q.Pad Max 15W Ultra Slim Wireless Charger4
(Value: HK$298)

Samsung flagship mobile device customers get FREE Samsung Galaxy Fit5 (Value: HK$898)

Contract Term 24 Months
Port In Subscription Offer Free Mainland China Mobile Number for the first 12 months (Value: HK$18/month)

^ Thereafter charge for local data $50/1GB (applicable to SuperCare Family Plan (6GB/10GB) or $50/2GB (applicable to SuperCare Family Plan (20GB)) will be charged on ‘Advise and Consent’ basis.

'Advise and Consent' basis: At any time when the local data usage on a plan nearly reaches the monthly allowance, an SMS notification will be sent to the customer. The customer may reply to the SMS to purchase a top-up. If no top-up is purchased, data service will be suspended when the data usage has reached the allowance. Customer may purchase a top-up at any time to resume service, or wait until the beginning of the next bill month to commence service again with the new monthly data allowance. Any unused top-up local mobile data can be carried forward for free and can be used before the end of the next bill month. This is only applicable to designated service plans (1GB or above) with an "Advise & Consent" mechanism for the purchase of top-up data.

* Under FUP (Fair Usage Policy), when monthly data usage reaches the plan's data allowance, data service continues without speed throttling or data capping, but access to network resources will be given lower priority and data service experience may be affected.

++ For subscription of designated SuperCare Family Plan, all mobile numbers under the designated Family plan will entitle Free Greater Bay Area Data Service with extra China and Macau data usage (1.5GB/month) within contract period. Greater Bay Area Data Service and free extra China and Macau data usage will be cancelled after the contract expire.

** The special monthly fee $198 / $178/ $108 is calculated based on the original monthly fee $238 for Choice to Upgrade Unlimited Local Data, after a contract bonus of $40/$60/$130 per month has been given to the customer within the contract period. At the end of the contract, the customer will be charged at the prevailing comparable plan if the customer continues to use the service.

Port In Subscription Offer: The customer can enjoy Easy number service per month in first 12-month during contract period when he/she successfully port-in from other mobile operators. Each service plan contract is entitled to this offer once only. At the end of the free service period for Easy number service, unless the customer gives not less than 30 days prior notice to terminate the service, the Company will continue to provide the service and the customer will be charged at the prevailing rate.

Free WiFi service is available to a Customer who has subscribed to a designated FUP Unlimited Local Data Plan.

Other services included: Intra SMS, voicemail, call forwarding, caller number display, call waiting and conference call.

SmarTone Screen Replace™ is restricted to covering the repair or replacement cost of accidental physical damage of the smartphone screen and/or its attached LCD panel.

  1. Upgraded Back-to-Front “SmarTone Screen Replace™:
    • Upon accidental physical damage of the smartphone screen and/or its attached LCD panel and/or back cover, within 12 months of the effective date of Screen Replace, SmarTone will reimburse the cost of screen/LCD panel and/or back cover repair or replacement, once only within the first 12 months from the effective date of Screen Replace.
    • The reimbursement is subject to submission by the customer of the official invoice from the smartphone manufacturer or its authorised repair centres as stipulated by SmarTone.
    • The reimbursement is restricted to covering the repair or replacement cost of accidental physical damage of the handset screen and/or its attached LCD panel and/or back cover and excludes any other repair and refurbishment of any other component or the handset itself. For smartphone manufacturer or its authorised repair centre that offer a handset replacement as the only option for repair, SmarTone may at its discretion reimburse 60% on the cost of handset replacement. The reimbursement percentage can vary from time to time. SmarTone has the right to make the final decision in relation to the reimbursement.
    • Subject to relevant terms and conditions. Please refer to T&C-V133 for details.

  2. Only applicable to Samsung Galaxy Note10 | 10+ contract subscription of a designated service plan. Each Samsung Galaxy Note10 | 10+ is entitled to a Samsung Galaxy Note10 | 10+ Clear View Cover (Value: $298) for free. Available while stocks last.

  3. Customers are required to trade in a designated device and purchase a Samsung Galaxy Note10 | 10+ at the same time to enjoy the extra $200 trade-in bonus and get inno3C i9 Pro True Wireless Earphone (worth: $799) for free. Available while stocks last.. This offer is only available in-store. Please contact our staff for details.

  4. Selected existing SmarTone customers standalone purchase / contract subscription of a designated service plan Samsung Galaxy Note10 | 10+ can enjoy a MOMAX Q.Pad Max 15W Wireless Charger (worth: $298) for free. Available while stocks last.

  5. Designated Galaxy Note or S user can get one set of Galaxy Fit for free when you buy any version of Galaxy Note10 or Note10+ during the promotion period (worth: $898). Please refer https://www.samsung.com/hk/smartphones/galaxy-note10/ for details.

    Samsung Galaxy Note10|10+ Family Subscription Offer:
  • Only applicable to new customers / existing customers with a new subscription or designated existing customers with contract subscription of a designated SuperCare Family Plan. 24-month contract subscription and an admin fee of HK$18 per month are required.
  • Customer can enjoy Samsung Galaxy Note10|Note10+ Clear View Cover once upon a contract subscription of a designated SuperCare Family Plan and purchase Samsung Galaxy Note10|Note10+ by designated Flagship Handset Discount Offer.
  • Selected existing SmarTone customers with contract subscription of a designated service plan for Samsung Galaxy Note10|Note10+ can enjoy a MOMAX Q.Pad Max 15W Wireless Charger once.
  • Customers are required to trade in a designated device and purchase a Samsung Galaxy Note10|Note10+ at the same time to enjoy the extra $200 trade-in bonus and get inno3C i9 Pro True Wireless Earphone once.
  • An advance payment of monthly fee and admin fee are required. The number of months of an advance payment, the extra data and/or the value of the premium depend on the contract subscription selected.
  • Each service plan contract is entitled to the offer once only.
  • The gifts are available while stocks last. The Company reserves the right to offer an alternative gift of equivalent or approximate value.
  • The rebate and the extra local / China and Macau data under the above offers will be forfeited if the customer changes to other service plans.
  • Customers who purchase the designated smartphones can enjoy 12 months’ Upgraded Back-to-Front “SmarTone Screen Replace™” for free.
  • SuperCare Family Plan:
  • All local data and voice usage will be shared between all SIM Cards under the plan. The accumulated usage of all SIM Cards will be counted towards the usage of the plan.
  • Customers are required to pay an admin fee of HK$18/month.
  • Additional voice minutes charge HK$0.9/min.
  • Call duration is rounded up to full charge units for computation purposes. Each full charge unit is based on a per minute airtime charge.
  • Free intra SMS is available when using a phone to send local SMS to SmarTone customers.
  • Roaming charge and standard roaming data charge apply when roaming. Please ask our store assistants or visit our website for details.
  • SIM only SuperCare Family Plans are not applicable to 2G phones / connected devices or any phones / connected devices which has manually opted for 2G network. Actual data transmission speeds may vary due to Internet traffic conditions, local conditions, hardware, software and other conditions which may arise.
  • Plans are not applicable to BlackBerry smartphones with BlackBerry 7 OS and earlier versions.
  • Plans cannot be used in conjunction with Multi-SIM and Tag-On SIM Plans.
  • If the registered mobile number of the plan is terminated/disconnected or changes to a non-specified plan for whatever reason, all SIMs under the plan will be terminated automatically at the same time.
  • Subject to relevant terms and conditions. Please refer to T&C-T314 for details.
  • Extra Double-up Local Data Offer:
  • Only available to customers who subscribe to the designated SuperCare Smartphone Plan.
  • Customers can enjoy extra double-up local data within the contract period. The extra local data is equivalent to the local data allowance of the service plan at the time of subscription. The extra local data under this offer will be forfeited if the Customer changes to other service plans.
  • The extra local data cannot be used in conjunction with DataRoam Plan.
  • Each service plan is entitled to the offer once only.
  • Greater Bay Area Data Service:
  • (If applicable) Specific customer can enjoy extra China and Macau data usage of the Greater Bay Area Data Service during contract period. Extra China and Macau data usage of the Greater Bay Area Data Service can be shared in China and Macau. Any balance of unused extra China and Macau data usage cannot be carried forward and will be voided at the end of each month.
  • On subscription of the Greater Bay Area Data Service, monthly data allowance of Greater Bay Area Data Service data can be shared in China and Macau.
  • If Primary SIM Card customer subscribe the Greater Bay Area Data Service, all mobile numbers under the designated Family plan should also activate Virtual WiFi Egg or “Upgraded” Roaming Data Day Plan at the same time. Please click  here  for details of Virtual WiFi Egg. Please click here for details of "Upgraded" Roaming Data Day Plan.
  • To use the Greater Bay Area Data Service when travelling in China and Macau, the Customer should turn on data roaming via 'Settings' on his/her phone.
  • When the Customer is within the location of China and Macau and if the Customer's accumulated Greater Bay Area Data Service data usage exceeds monthly data allowance, the China Macau data service will be charged automatically by Virtual WiFi Egg or "Upgraded" Roaming Data Day Plan subscribed by the customer.
  • When the Customer apply Greater Bay Area Easy Pack or China Macau Data Pack Services Plan ("additional service plan") at the same time, Virtual WiFi Egg and “Upgraded” Roaming Data Day Plan are not applicable if the Customer is within the location of China and Macau; the arrangement of thereafter China Macau data usage and charges will same as the default data top-up option of additional service plan. When the Customer’s accumulated China Macau data usage exceeds the Greater Bay Area Data Service monthly data allowance, (If applicable) extra monthly allowance, additional service plan monthly allowance and (If applicable) purchased top-up usage, China Macau data service will be suspended temporarily. At that time the Customer will be notified by the top-up SMS of additional service plan, which also specified the top-up charges, he/ she may reply to the SMS to purchase a top-up of China Macau data service.
  • When the Customer is within the location of any of the overseas destinations other than China and Macau, the daily roaming data usage will be charged by Virtual WiFi Egg or "Upgraded" Roaming Data Day Plan subscribed by the customer.
  • Greater Bay Area Data Service cannot be used in conjunction with specified DataRoam services.
  • Greater Bay Area Data Service is only available to Primary SIM Card to subscribe. All mobile numbers under the designated Family plan can enjoy the Greater Bay Area Data Service monthly allowance and (if applicable) the extra monthly allowance upon subscription of the Primary SIM Card.
  • If Macau 1 Card 2 Numbers customer subscribe Greater Bay Area Data Service, data entitlement of Macau under Macau 1 Card 2 Numbers will be forfeited.
  • Our company reserves the right of final decision related to these offers and to change the Terms & Conditions without prior notice. Subject to relevant terms and conditions. Please refer to T&C-I041 for details.
  • FUP Unlimited Local Data (Applicable to Designated SuperCare Family Plans):
  • Customers can opt for FUP Unlimited Local Data with monthly fee subscription upon contract subscription of a designated SuperCare Family Plan.
  • FUP unlimited local data usage will be shared between all SIM Cards under the Specified Service Plan. The contract end date will be the same as the designated SuperCare Family Plan.
  • FUP Unlimited Local Data cannot be used in conjunction with DataRoam Plan, 10GB Add-on Local Data Plan, Multi-SIM Monthly Plan and Tag-On SIM Plan.
  • Free WiFi service:
    i) Free WiFi service is available to customer who has subscribed to a designated FUP Unlimited Local Data Plan.
    ii) Only applicable to customer with the Primary SIM card. The customer with the Primary SIM card of the Specified Service Plan is required to register for WiFi service.
    iii) Free WiFi service will be terminated if the Customer changes to other service plan.
    iv) Customers are required to register for WiFi service through our 24-hour service hotline 2880 2688.
    v) WiFi service applies to designated WiFi hotspots provided by Y5 ZONE Limited in Hong Kong only.
    vii) WiFi FAQ
  • FUP Unlimited Local Data is not applicable to 2G phones / connected devices or any phones / connected devices which have manually opted for 2G network, and not applicable to other connected devices (including but not limited to USB modem / pocket wi-fi / TV box / BlackBerry smartphones with BlackBerry 7 OS and earlier versions).
  • Subject to relevant terms and conditions. Please refer to T&C-T313 for details.
  • Flagship Handset Discount Offer:
  • Customer can enjoy Flagship Handset Discount Offer once upon a contract subscription of a designated SIM Only SuperCare Family Plan (6GB/10GB/20GB).
  • Only applicable to the purchase of designated smartphones at the Company's stores.
  • Customer is required to purchaSse designated smartphones at the prevailing Recommended Retail Price.
  • The credit is valid for 365 days from the date of contract subscription. The credit offer is limited to one transaction only within the validity period, the remaining credit amount cannot be exchanged for cash or refund. Any unused credit will be forfeited upon expiry.
  • This offer cannot be used in conjunction with any other credit offer.
  • The available smartphones will be updated and amended from time to time. Please ask our store assistants for details.
  • Easy Number Service:
  • Easy Number is only available for customers who have subscribed to the Company’s monthly mobile service plan with a Hong Kong Identity Card. Applicants for this service must be the account holder of the company's monthly mobile service plan.
  • Each Hong Kong Identity Card holder can only subscribe to a maximum number of 3 Standard Plans of the Service, while each SmarTone mobile phone number registering with the same HKID holder can subscribe to one Standard Plan only. Each Standard Plan will be allocated one China mobile phone number. If a Customer registers more than 3 Standard Plans for this Service, SmarTone reserves the right to terminate the oversubscribed plan(s) and its China mobile number.
  • The Customer must agree with the arrangement of Registration of True Identity Information of users for China mobile numbers. For details, please refer to the relevant Terms and Conditions of this Service.
  • Subject to relevant terms and conditions. Please refer to T&C-V126 for details.
  • Upgraded Back-to-Front "SmarTone Screen Replace™":
  • Upon accidental physical damage of the smartphone screen and/or its attached LCD panel and/or back cover, within 12 months of the effective date of Screen Replace, SmarTone will reimburse the cost of screen/LCD panel and/or back cover repair or replacement, once only within the first 12 months from the effective date of Screen Replace.
  • The reimbursement is subject to submission by the customer of the official invoice from the smartphone manufacturer or its authorised repair centres as stipulated by SmarTone.
  • The reimbursement is restricted to covering the repair or replacement cost of accidental physical damage of the handset screen and/or its attached LCD panel and/or back cover and excludes any other repair and refurbishment of any other component or the handset itself. For smartphone manufacturer or its authorised repair centre that offer a handset replacement as the only option for repair, SmarTone may at its discretion reimburse 60% on the cost of handset replacement. The reimbursement percentage can vary from time to time. SmarTone has the right to make the final decision in relation to the reimbursement.
  • Subject to relevant terms and conditions. Please refer to T&C-V133 for details.
  • SmarTone Plus membership:
  • Customers who subscribe or renew designated mobile service plan will enjoy SmarTone Plus membership. The membership offered depends on the service plan selected.
  • Fixed-term contract is required.
  • SmarTone Mobile Communication Limited may terminate SmarTone Plus or change the terms and conditions of SmarTone Plus at any time without prior notice.
  • General Terms and Conditions:
  • Customers cannot enjoy this offer in conjunction with other offers.
  • This offer cannot be transferred to any third party and is neither refundable nor exchangeable for cash.
  • Subject to relevant terms and conditions.
  • The Company reserves the right of final decision relating to the promotions and any dispute thereof, and may change the terms and conditions without prior notice.