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Special Promotions

Thinking of switching home broadband and mobile SIM plan? SmarTone "1+1 Flexi Combo" lets you enjoy Home 5G Broadband offer and your choice of 5G or 4.5G Mobile Monthly Plan, PLUS FREE Mesh Router (value up to $999)! All that flexibility for you to enjoy the best network experience wherever you go!

^Subjected to FUP (Fair Usage Policy).  For details, please visit smartone.com/hk/TC_FUP2.

The provision of the service is subject to the network coverage of the Company. In case particular spots where the 5G network are not available, we will continue to provide the service through 4G network. Internet experience can vary due to factors such as the relative position between user and the base stations, the download server resources, Internet traffic conditions, the number of users, users’ devices and other factors that may arise. Wi-Fi coverage depends on factors such as area & layout of the premises, construction materials, and other extraneous factors.

Free Mesh Router Offer: Offer valid for a limited period only. Offer is applicable for new customer to subscribe designated Home 5G Broadband service plan and designated 5G/4.5G Mobile service plan at the same time. To enjoy the offer, customer must subscribe both service at the same time, and customer is required to activate the designated Mobile service in 180 days upon the contract subscription. The free Mesh Wi-Fi router will be entitled when customer subscribes Home 5G Broadband service plan. Free Mesh Wi-Fi router are available while stocks last. Router photo is for reference only.

If the customer cancels the Service Plan within the 7-day Trial and Return Guarantee period, the Mesh Wi-Fi Router must be returned to any SmarTone’s store within fourteen (14) days in the same condition as it was delivered, otherwise the original price of the will be charged.

If (i) the customer fails to successfully subscribe to the designated mobile service plan; (ii) customer terminate the designated mobile service plan before service activation; or (iii) customer fails to activate the service of the designated mobile service plain within 180 days upon the contract subscription, then customer will be charged for the cost of Mesh Wi-Fi Router at its original price .

Home 5G Broadband service plan: Over HK$1,300 monthly fee rebate is calculated based on the Home 5G Broadband service plan special monthly fee HK$148 plus 5G Broadband Equipment Rental Monthly Fee HK$65, after monthly rebate HK$45 during 30-month contract period has been given to customer(HK$45 x 30 = HK$1,350). Home 5G Broadband service plan special monthly fee is calculated based on the original monthly fee HK$238, after monthly rebate HK$90 has been given to customer. At the end of the contract, the Customer will be charged at the prevailing plan price and/or equipment rental monthly fee if the customer continues to use the service. The offer applies to customers registering for the designated SmarTone Home 5G Broadband service plan at a designated residential address for 30-month fix term contract. Router photo is for reference only. Customers are required to make prepayment of 1-month service and 5G Broadband service equipment rental service fee (if applicable). Customer who subscribes to the Company's designated Home 5G Broadband Service Plan is required to make a deposit of HK$1,500 for “5G Broadband Service Equipment Rental Service" (if applicable) which will be refunded in full upon return of the 5G Broadband service equipment in good workable condition. Customer who registers the Services for the first time is entitled to a 7-day Trial & Return Guarantee period commencing from the service activation date ("Service Activation Date") of the designated service plan of the Services. If the Customer cancels the Service Plan(s) within the 7-day Trial & Return Guarantee period, any other service plan(s) or value-added service(s) or related special offer subscribed together on the same application will also be cancelled and the Customer is not required to pay the monthly fee for the Service and 5G Broadband service equipment rental and refund of fee paid by customer for purchasing 5G Broadband service equipment shall be arranged upon return of the 5G Broadband service equipment to the Company.

Designated 5G mobile service plan: The offer is only applicable to #New Customer for 5G Mobile service plan. The offer is only applicable to new customers / existing customers with a new subscription for 4.5G Mobile service plan. A designated service plan with fixed-term contract subscription and an admin fee of $18 per month are required. Customer is further required to prepay designated amount of service fee and admin fee. The amount of required service fee prepayment, the extra data and/or free offers and/or the value of the premium to be given will depend on the contract subscription selected by the customer.

General Terms and Conditions: Each #New Customer will only be entitled to any welcome subscription offer once only. Each designated contract subscription is entitled to the above offer once only. The Company reserves the right to offer an alternative gift of equivalent or approximate value. This offer cannot be used in conjunction with other subscription / re-contract offers. The above offers will be forfeited if the customer changes to other service plans/ fails to activate the service in 180 days upon the contract subscription, and the Company has the right to charge the full amount of the gift without prior notice. This offer cannot be transferred to any third party and is neither refundable nor exchangeable for cash. The Company reserves the right of final decision relating to the promotions and any dispute thereof, and may change the terms and conditions without prior notice. Subject to relevant terms and conditions please ask our store assistants for details.

# “New Customer” means customer whose identity document (HKID or passport no.) has not been registered for any postpaid mobile service with SmarTone in the past 3 months.