▾Based on results obtained from SmarTone's road test conducted on 4 May 2022. The route of the road test went through the 18 districts of Hong Kong, covering major roads including expressways, trunk roads, tunnels and bridges. The result shows that SmarTone’s 5G network has coverage in each of the districts. 5G coverage is defined as spot with received 5G radio signal level not weaker than -95dBm.
#“Consumers’ No.1 Best Preferred 5G Network” is based on results obtained from study conducted by market research company NuanceTree, as commissioned by SmarTone. 771 post-paid SIM card users were interviewed via online survey and street interviews between July and Sep 2020.
Voice service under service plan and Talk Freely Pack Service is not applicable to iPad.
*Monthly fee $318/$398/$468 are based on the original monthly fee $398/$498/$598for 5G SIM Only Service Plan, after a rebate of $80/$100/$130 per month credited to the customer during the contract period. After expiry of the contract period, the customer will be charged at the prevailing comparable plan if the customer continues to use the service.
▲Upon subscription of a designated 5G SIM Only Service Plan (20GB/80GB/150GB/200GB/280GB) under fixed term contract, the customer can enjoy extra 22GB/30GB/30GB/20GB/50GB Local Data per month during the contract period.
%Based on comparison between typical 5G download speed (100 – 500 Mbps) and ADSL modem download speed (8 Mbps).
▿Subjected to FUP (Fair Usage Policy). For details, please visit smartone.com/hk/TC_FUP2.
The provision of the service is subject to the network coverage of the Company. In case particular spots where the 5G network are not available, we will continue to provide the service through 4G network. Internet experience can vary due to factors such as the relative position between user and the base stations, the download server resources, Internet traffic conditions, the number of users, users’ devices and other factors that may arise. Wi-Fi coverage depends on factors such as area & layout of the premises, construction materials, and other extraneous factors.
Local data top-up fee will be charged on 'Advise and Consent' basis. When the local data usage nearly reaches the monthly allowance, a SMS notification will be sent to the customer. The customer may purchase top-up data by replying to the SMS, top-up data is valid until the cut-off date of that bill month. If the customer does not purchase any top-up data,, the data service will be suspended when the monthly allowance is used up, until the beginning of the next bill month.
“Mainland China and Macau Data Pack” Service Rebate: Subscription to “Mainland China and Macau Data Pack” is required within the contract period. Customer can enjoy a monthly service fee rebate under a designated plan within contract period. The amount of rebate depends on the monthly service charge at the time of service subscription. The rebate of the first bill month and/or the last bill month will be credited on a pro-rata basis based on the number of days of usage (If applicable). The rebate amount in a bill month will not be greater than the monthly service charge. After the expiry of the contract period, prevailing service fee will be charged if the customer continues to use the service.
Fixed-Term contract is not required for “SmarT Data Bank”.Service will be provided and charged on monthly basis. Monthly fee $18 of “SmartT Data Bank” is based on the original monthly fee $88 for “SmarT Data Bank”, after credit of a contract rebate of $70 per month to the customer within the contract period of specified 5G Service Plan. After the expiry of the contract period, the customer will be charged at the prevailing fee for the same service if the customer continues to use the service.
“Talk Freely Pack” Service Rebate: Subscription to Talk Freely Pack is required within the contract period. Customer can enjoy a monthly rebate for Talk Freely Pack under a designated Plan and the amount of rebate is based on the monthly service charge at the time of service subscription. The rebate on the first bill month and/or the last bill month will be credited for the number of days of usage during the bill cycle on a pro-rata basis (If applicable). The rebate amount in a bill month will not be greater than the monthly service charge. After the expiry of the contract period, the prevailing service will be charged if the customer continues to use the service. (The free offer is only applicable to designated plan contract subscription)
The offer is only applicable to ^New Customer. Customer is required to subscribe a designated service plan, sign a designated fixed-term contract subscription and pay an admin fee of $18 per month . Customer is further required to prepay designated amount of service fee and admin fee. The amount of required service fee prepayment, the extra data and/or free offers and/or the value of the premium to be given will depend on the contract subscription selected by the customer.
5G SIM Only Monthly Plan: The account registrant shall be responsible for the specified service plan and responsible all fees payable for the monthly bill of the specified service plan. The plan cannot be used in conjunction with “DataRoam Plan”. Add-on SIM card: Only available to customers who subscribe to a designated 5G service plan contract subscription. Each registered mobile number of the specified 5G service plan (“Main SIM card”) can subscribe maximum 4 Add-on SIM cards. Up to 2 Add-on SIM cards can be subscribed for each of “4.5G Full Speed Add-on SIM card” and “4.5G 21Mbps Add-on SIM card” The contract of each Add-on SIM card will expire on the same expiry date of the 5G service plan contract. Specified data usage and voice usage under designated 5G service plan will be shared between all Add-on SIM cards. The accumulated usage of Main SIM card and all Add-on SIM cards will be counted towards the usage of the designated 5G service plan. Extra Local Data Offer: (Only applicable to customers who subscribe to a designated 5G service plan under fixed-term contract from 1st December 2022 onward opting for 5G Add-on SIM cards within designated contract period.) Eligible customers who subscribe 5G Add-on SIM can enjoy extra 10GB Local Data per month for each 5G Add-on SIM during the contract period. The extra local data entitlement depends on the number of 5G Add-on SIM cards subscribed by customer. ^“Mainland China and Macau Data Pack”:The “Mainland China and Macau Data Pack” monthly 2GB/ 10GB data allowance can be used in Mainland China and Macau, only available for existing customers of the Company’s designated monthly mobile service plan. The customer will be entitled to Free “Easy Number” - mainland China mobile number Service within contract period (not applicable to Add-on SIM cards). Customers (users of all main and add-on SIMs under the same service plan) should activate "Data Roaming Day Pass” or “Upgraded” Roaming Data Day Plan at the same time. When the Customer is located in the areas of mainland China and Macau and the data usage has exceeded the monthly allowance of Mainland China and Macau Data Pack and the carried forward data allowance (if applicable), please check with our store assistants for the details about the arrangements of the thereafter usage and charges. (If applicable) Customer can enjoy the roaming voice service at a special price (“The Voice Offer”) in specific destinations for receiving calls, outgoing calls to local and Hong Kong by roaming direct dial each month. Calls in other destinations/ other roaming calls usage will be charge at standard roaming rates. The Voice Offer is only applicable to Primary SIM Card.Unlimited Local Data: Only available to customers who have subscribed to a designated 5G service plan contract subscription. When monthly data usage reaches the plan's data allowance, data service continues with data speed up to 5Mbps. For the main SIM card and “5G Add-On SIM card” (If applicable), data service continues with data speed up to 5Mbps in 5G network; for “4.5G Full Speed Add-On SIM card” and “4.5G 21Mbps Add-On SIM card” plan(If applicable), data service continues with data speed up to 5Mbps in 4G network. “Smart Data Bank” Service: Any unused designated local data and designated China and Macau data under designated 5G service plan before the end of bill month can be carried forward until change or cancel “Smart Data Bank” Service. Any unused and related eligible data to be carried forward before the end of bill month cannot be carried forward and will be forfeited if balance of data to be carried forward reach the limit.
Talk Freely Pack Service: The unlimited data usage under the Talk Freely Pack Service Plan is only applicable to the local data usage incurred by the designated apps on smartphone. Data usage incurred by apps download and software update are excluded. When the monthly local data allowance of the designated service plan has been fully consumed and the data service is suspended, the unlimited data usage under the Talk Freely Pack Service Plan will also be suspended until next bill month and will only be resumed once the Customer purchases data top-up options. The local data speed under the Talk Freely Pack Service Plan follows the Specified Service Plan subscribed by the Customer. Monthly Fee Rebate: Monthly fee rebate will be credited to the customer monthly during the term of designated 5G Service Plan according to the credit arrangement specified in the Sales and Services Agreement (or Supplemental Agreement to the Sales and Services Agreement). If the customer changes /upgrades to other service plans during the term of the designated service agreement, the entire rebate amount / remaining balance of rebate amount will be forfeited Rebate amount cannot be exchanged for cash or refund under any circumstances.
Add-On SIM Subscription Offer:Upon subscription of a designated 5G service plan under fixed-term contract and 5G Add-On SIM and/or 4.5G Add-On SIM and/or 21Mbps Add-On SIM at the same time, Customer can enjoy Monthly Fee Rebate within contract period for each designated Add-On SIM. Monthly fee rebate will be credited to the customer monthly upon the activation of each designated Add-on SIM card Service Plan according to the credit arrangement specified in the Sales and Services Agreement (or Supplemental Agreement to the Sales and Services Agreement). Total rebate/ remaining rebate will be forfeited if the customer changes /upgrade to other service plans within the rebate credit period. The remaining credit amount cannot be exchanged for cash or refund. Amount of Monthly Fee Rebate depends on the 5G service plan, category of Add-On SIM & number of Add-On SIM selected.
Supermarket coupons Offer: Amount of supermarket coupon to be given will depend on the contract subscription selected by customer. The coupons are available while stocks last. The Company reserves the right to offer an alternative gift of equivalent or approximate value. The use of Supermarket Coupon is subject to the relevant merchant’s terms and conditions. Please refer to the back of the coupon for details. The Company makes no representation or guarantee as to the quality and availability of the products, services, or information provided by the Merchants.
Special Tablet Price: Customers can enjoy Special Tablet Price for designated tablet purchase upon subscription of a designated 5G service plan under designated fixed-term contract. Customers shall have the options to settle the payment of the Special Tablet Price by one-off transaction, or by designated credit card issued by designated banks with 0% interest rate instalment plan without handling charge (customers are required to pay the monthly fee and related service fee per month within the contract period using autopay). The available designated tablet models, the Special Tablet Price, the credit cards eligible for 0% interest rate instalment plan without handling charge and the designated service plans will be updated and amended from time to time. Please ask our store assistants for details. Special Tablet Price depends on the service plan selected. Each subscription to a designated 5G service plan is entitled to the Special Tablet Price once only, and is entitled to one tablet only.
SmarTone Plus membership & privilege: Customers who subscribe or renew designated mobile service plan will enjoy SmarTone Plus membership and the membership offered depends on the service plan selected. Membership period of designated membership tier will be 13 months. For members who have met the qualifying spending level during the eligible spending period, their membership will be renewed or upgraded. Fixed-term contract is required for designated membership tier. SmarTone Mobile Communications Limited may terminate or change the terms and conditions of SmarTone Plus at any time without prior notice. Offers may vary and are subject to change without prior notice. Learn more at SmarTone CARE app or www.smartone.com.
General Terms and Conditions: Each ^New Customer will only be entitled to any subscription welcome offer once only. Each designated contract subscription is entitled to the above offer once only. The Company reserves the right to offer an alternative gift of equivalent or approximate value. This offer cannot be used in conjunction with other subscription / re-contract offers. The above offers will be forfeited if the customer changes to other service plans, and the Company has the right to charge the full amount of the gift without prior notice. This offer cannot be transferred to any third party and is neither refundable nor exchangeable for cash. The Company reserves the right of final decision relating to the promotions and any dispute thereof, and may change the terms and conditions without prior notice. Subject to relevant terms and conditions please ask our store assistants for details.
^“New Customer” means customer whose identity document (HKID or passport no.) has not been registered for any postpaid mobile service with SmarTone in the past 3 months.
Home 5G Broadband Service Plan
Offer valid for limited period only. The offer applies to customers registering for the designated Home 5G Broadband service plan at a designated residential address on a 24-month contract subscription. The offer monthly fee is based on the original service plan monthly fee, after a designated contract rebate per month has been given to the customer within the contract period. At the end of the contract, the Customer will be charged at the prevailing plan price if the customer continues to use the service. This service plan does not include 5G Broadband service equipment. Customer who subscribes to this service plan can enjoy special price to purchase or monthly charge to rent designated model of 5G Broadband service equipment, router photo is for reference only, please contact our salesperson for details. Customers are required to make prepayment of 1-month service and 5G Broadband service equipment rental service fee (if applicable). Customer is required to make a prepayment of HK$1,500 for “SmarTone Home 5G Broadband Device Rental Service” (if applicable) and the prepayment shall be rebated to the customer's account in installments within the contract period; or Customer who subscribes to the Company's designated Home 5G Broadband Service Plan is required to make a deposit of HK$1,500 for “5G Broadband Service Equipment Rental Service" (if applicable) which will be refunded in full upon return of the 5G Broadband service equipment in good workable condition. The Company reserves the right of final decision relating to the promotion and any dispute thereof, and may change the Terms and Conditions without prior notice. For service plans and offers detail, please ask salespersons.
Special Tablet Price
Customers can enjoy Special Tablet Price for designated tablet purchase upon subscription of a designated Home 5G service plan under fixed-term contract. Customer who register the Home 5G Broadband Service Plan with Special Handset Price for designated Tablet does not entitle to a 7-day Trial & Return Guarantee period of Home 5G Broadband. Customers shall have the options to settle the payment of the Special Tablet Price by one-off transaction or by designated credit card issued by designated banks with 0% interest rate instalment plan without handling charge (customers are required to pay the monthly fee and related service fee per month within the contract period through Autopay set up with Credit Cards). The available designated tablet models, the Special Tablet Price, eligible credit cards to enjoy 0% interest rate instalment plan without handling charge and the designated service plan subscription contract will be updated and amended from time to time. Please ask our store assistants for details. The Offers depend on the contract subscription selected. Each designated contract subscription is entitled to the Offers once only, and entitled to one tablet only.