Terms and Condition For 5G service plan:
5G SIM Only Monthly Plan: The account registrant shall be responsible for the specified service plan and responsible all fees payable for the monthly bill of the specified service plan. The plan cannot be used in conjunction with “DataRoam Plan”.
Customers can enjoy Chinese Mainland & Macau Roaming Data Pack Offer and / or Multi-Day Roaming Data Pack (APAC) for free during the contract period upon subscription of a designated service plan under fixed-term contract. The data usage of the Chinese Mainland & Macau Roaming Data Pack Offer and / or Multi-Day Roaming Data Pack (APAC) to be given will depend on the contract subscription selected by the customer.
Unlimited Local Data:
Only available to customers who have subscribed to a designated 5G service plan contract subscription. When monthly data usage of the designated 5G service plan reaches the plan's total local data allowance, data service continues with data speed up to 1Mbps in 5G network. Upon expiry of the contract period, the customer may continue to use the service. The plan cannot be used in conjunction with DataRoam Plan.
Applicable to Customer who has subscribed to the "Add-On SIM card": for the “Main SIM card” and “5G Add-On SIM card” (If applicable), data service continues with data speed up to 1Mbps in 5G network; for “4.5G Full Speed Add-On SIM card” (If applicable), data service continues with data speed up to 1Mbps in 4.5G network.
Subject to relevant terms and conditions. Please refer to T&C-T384 for details.

36 days APAC Multi-Day Roaming Data Pack within contract period: The Free 36 days APAC Multi-Day Roaming Data Pack (in contract) is calculated based on the original monthly fee HK$36, after a rebate of HK$36 per month has been given to the customer within contract period. The Customer shall use the “36 days APAC Multi-Day Roaming Data Pack (in contract) ” for the period specified in the Sales and Services Agreement. The term shall start from the service effective date. “Data Roaming Day Pass" should be activated at the same time. 1 Data Pass can be deducted to offset 1 daily charge of Data Roaming Day Pass at designated destinations. Data Pass is not required to be used on consecutive days. When daily data usage reaches 1.2GB in a destination, the data speed will be capped at 512kbps. An SMS notification will be sent to the customer, who may reply to the SMS to purchase additional full speed roaming data at the prevailing rate. The remaining entitlement of the “Multi-Day Roaming Data Pack” will be automatically forfeited when the Term expires. If the number of days of Data Roaming Day Pass used by the customer exceeds the number of Data Pass owned by the customer; or if the customer uses Data Roaming Day Pass in non-designated destinations, the customer will be charged at the regular price of Data Roaming Day Pass. Data Pass is only available to main SIM mobile number under designated service plan. All registered mobile numbers under the same service plan must activate / switch on Data Roaming Day Pass and Roaming service to enjoy Data Pass upon subscription from main SIM. If 2 mobile numbers under the same service plan use Data Pass at the same time, 2 days would be deducted from the Data Pass. The daily service of “Multi-Day Roaming Data Pack” is provided by “Data Roaming Day Pass” and is subject to relevant terms and conditions. T&C apply (T&C-I025)

36 days Worldwide Multi-Day Roaming Data Pack within contract period: The Free 36 days Worldwide Multi-Day Roaming Data Pack (in contract) is calculated based on the original monthly fee HK$58, after a rebate of HK$58 per month has been given to the customer within contract period. The Customer shall use the “36 daysWorldwide Multi-Day Roaming Data Pack (in contract) ” for the period specified in the Sales and Services Agreement. The term shall start from the service effective date. “Data Roaming Day Pass" should be activated at the same time. 1 Data Pass can be deducted to offset 1 daily charge of Data Roaming Day Pass at designated destinations. Data Pass is not required to be used on consecutive days. When daily data usage reaches 1.2GB in a destination, the data speed will be capped at 512kbps. An SMS notification will be sent to the customer, who may reply to the SMS to purchase additional full speed roaming data at the prevailing rate. The remaining entitlement of the “Multi-Day Roaming Data Pack” will be automatically forfeited when the Term expires. If the number of days of Data Roaming Day Pass used by the customer exceeds the number of Data Pass owned by the customer; or if the customer uses Data Roaming Day Pass in non-designated destinations, the customer will be charged at the regular price of Data Roaming Day Pass. Data Pass is only available to main SIM mobile number under designated service plan. All registered mobile numbers under the same service plan must activate / switch on Data Roaming Day Pass and Roaming service to enjoy Data Pass upon subscription from main SIM. If 2 mobile numbers under the same service plan use Data Pass at the same time, 2 days would be deducted from the Data Pass. The daily service of “Multi-Day Roaming Data Pack” is provided by “Data Roaming Day Pass” and is subject to relevant terms and conditions. T&C apply (T&C-I025)

3GB per month Chinese Mainland & Macau Roaming Data Pack: The 5G Service Plan includes 3GB of roaming data per month for use in Chinese Mainland and Macau. The monthly 3GB data allowance of the Package can be used in Chinese Mainland and Macau and only available for existing customers of the Company's designated monthly mobile service plan. Customers should activate "Data Roaming Day Pass" at the same time. When the Customer is located in Chinese Mainland and Macau and the data usage has exceeded the monthly allowance of the Package, the Company will notify the Customer by SMS. The Customer may reply by SMS to purchase a top-up of the Package at the charge as specified in the SMS received. If the Customer does not reply to top-up, any subsequent data roaming usage will be deducted from other roaming products. If no other product is available, customers will be charged at a fixed daily rate automatically. Our company reserves the right of final decision related to these offers and to change the Terms & Conditions without prior notice. Subject to relevant terms and conditions. Please refer to (T&C-I041).

5GB per month Chinese Mainland & Macau Roaming Data Pack: The 5G Service Plan includes 5GB of roaming data per month for use in Chinese Mainland and Macau. The monthly 5GB data allowance of the Package can be used in Chinese Mainland and Macau and only available for existing customers of the Company's designated monthly mobile service plan. Customers should activate "Data Roaming Day Pass" at the same time. When the Customer is located in Chinese Mainland and Macau and the data usage has exceeded the monthly allowance of the Package, the Company will notify the Customer by SMS. The Customer may reply by SMS to purchase a top-up of the Package at the charge as specified in the SMS received. If the Customer does not reply to top-up, any subsequent data roaming usage will be deducted from other roaming products. If no other product is available, customers will be charged at a fixed daily rate automatically. Our company reserves the right of final decision related to these offers and to change the Terms & Conditions without prior notice. Subject to relevant terms and conditions. Please refer to (T&C-I041).

100 Minutes of Roaming Voice Minutes Per Month in Chinese Mainland and Macau: The 100 minutes of roaming voice minutes per month in Chinese Mainland and Macau within the contract period (“The Roaming Voice Offer”) is only applicable to Primary SIM Card. The Roaming Voice Offer is only applicable in Chinese Mainland and Macau for receiving calls, outgoing calls to local and Hong Kong by roaming direct dial. Calls in other destinations/ other roaming calls usage will be charge at standard roaming rates. The Roaming Voice offer cannot coexist with other packages that offer roaming voice minutes or roaming voice discounts (“The Designated Packages”). The Customer cannot enjoy the Roaming Voice Offer if Customer has purchased the Designated Packages when signing a contract, please check with our store assistances for the details. Our company reserves the right of final decision related to these offers and to change the Terms & Conditions without prior notice. Subject to relevant terms and conditions. Please refer to (T&C-I041).

Add-on SIM card(s):
Only available to customers who subscribe to a designated 5G service plan contract subscription. Each registered mobile number of the specified 5G service plan (“Main SIM card”) can subscribe maximum 4 Add-on SIM cards. Up to 2 Add-on SIM cards can be subscribed for each of “4.5G Full Speed Add-on SIM card”. Specified data usage and voice usage under designated 5G service plan will be shared between all Add-on SIM card(s). The accumulated usage of Main SIM card and all Add-on SIM card(s) will be counted towards the usage of the designated 5G service plan.
The Customer is required to sign an individual 24/30/36-month contract period for each Add-On SIM card under the "Add-On SIM card" Service Plan. The contract period shall start from the effective date of each “Add-On SIM card” Plan.
Customer can refer to the Sales and Services Agreement (or Supplemental Agreement to Sales and Services Agreement) for details of the relevant contract expiry date.
Customer can enjoy Monthly Fee Rebate within contract period for each designated Add-On SIM. Monthly fee rebate will be credited to the customer monthly upon the activation of each designated Add-on SIM card Service Plan according to the credit arrangement specified in the Sales and Services Agreement (or Supplemental Agreement to the Sales and Services Agreement). Total rebate/ remaining rebate will be forfeited if the customer changes /upgrade to other service plans within the rebate credit period. The remaining credit amount cannot be exchanged for cash or refund. Amount of Monthly Fee Rebate depends on the 5G service plan, category of Add-On SIM & number of Add-On SIM selected.
Subject to relevant terms and conditions. Please refer to T&C-T385 for details.

Handset Voucher Offer: Customers can enjoy Handset and Accessories Discount Offer for designated handset and accessory purchase upon subscription of a designated 5G service plan under fixed-term contract. The amount of the discount offer to be given will depend on the contract subscription selected by the customer. Customer is required to purchase designated handset and accessory at the prevailing Recommended Retail Price at the Company's stores. A prepayment of designated amount of service fee is required (If applicable). Prepayment amount depends on the service plan selected. The prepayment amount will be credited to the customer according to the rebate arrangement specified in the Sales and Services Agreement (or Supplemental Agreement to the Sales and Services Agreement) upon the activation. The prepayment amount will be credited to customer’s bank account via Faster Payment System (FPS) or will be credited to customers' monthly bill and the mobile services plan must be still activated. Customers must ensure the accuracy and completeness of the FPS information provided (If applicable). The rebate method depends on customers' selection. The offer is valid for 180 days from the date of contract subscription or the date of contract renewal acceptance. Customer can use the discount offer for one transaction only and can enjoy 12 months' Upgraded Back-to-Front “SmarTone Screen Replace™” for free upon designated handset purchase.

“Super SmarT Pass” / “SmarT Pass”:

• Each “SUPER SmarT Pass” or “SmarT Pass” (“SmarT Pass”) allows you to pre-order one “New Handset”.
• “SmarT Pass” is limited to the holder and is not transferable. Possession of “SmarT Pass” does not mean a successful reservation or order of the “New Handset”.
• “SmarT Pass” holders can exercise “SmarT Pass” to pre-order “New Handset” within forty-eight (48) hours once the “New Handset” starts accepting pre-order (“Exercise Period”). The “SmarT Pass” will be invalid after Exercise Period, or after it has been exercised, whichever happens first. The Exercise Period may be extended, shortened, or cancelled without prior notice depending on actual availability or other factors.
• Exercising your “SmarT Pass” can help you to get your pre-ordered “New Handset” earlier. Exercising “SUPER SmarT Pass” can help you get your pre-ordered handset earlier than those exercising “SmarT Pass”. By exercising of “SmarT Pass”, Customer is deemed to understand and accept that availability of the pre-ordered “New Handset” will be subject to the stock supply and delivery of the manufacturer and that the company will not warrant or guarantee the delivery time and availability of the pre-ordered “New Handset” or pre-ordering any designated model or quantity or indicate the time of stock availability at the time when customer exercises “SmarT Pass” to pre-order “New Handset”.
• The company may notify Eligible Customer of the order details by email, MMS messages on the day which “New Handset” starts accepting pre-order. Email or MMS message are only available to Eligible Customer who has agreed to receive promotional materials. Eligible Customer will not be notified if they have opted out of receiving promotional materials from the company.
• The company is only permitted to sell and deliver to customers who purchase for their own personal use. If the company discovers any orders of resale or non-personal use, the company reserves the final right to terminate such orders without giving any prior notice.
• “SmarT Pass” programme has an expiry date, and such date is to be determined solely at the discretion of the company. The company may, at any time, terminate the “SmarT Pass” programme or change the terms and conditions of “SmarT Pass” or forfeit any customer’s eligibility of holding any “SmarT Pass” without prior notice. In case of any disputes, the decision of the company shall be final and conclusive.
• In case of any discrepancy between the English and Chinese versions of these terms and conditions, the English version shall prevail.

Upgraded Back-to-Front “SmarTone Screen Replace™:“SmarTone Screen Replace™” is provided by Avo Insurance Company Limited and Sun Hung Kai Properties Insurance Limited (collectively “Avo”). Upon accidental physical damage of the designated Smartphone/Wearable devices screen and/or its back cover, Avo will reimburse the cost of screen/ back cover repair or replacement, once only within the first 12 months from the effective date of Screen Replace. The reimbursement is subject to submission by the customer of the official invoice (must include the IMEI number of the device) from the manufacturer or its authorised repair centres as stipulated by Avo. The maximum amount of the smartphone reimbursement is HK$3,000 per claim. The maximum amount of the wearable device reimbursement is HK$1,500 per claim. The reimbursement is restricted to covering the repair or replacement cost of accidental physical damage of the designated handset/wearable devices screen as well as back cover, and expressly excludes any other repair and refurbishment of any other component or the handset itself. If the manufacturer or its authorised repair centres, as stipulated by AVO, offer a replacement as the only option for repair, Avo may exercise discretion and will reimburse up to 60% on the cost of replacement, subject to the maximum limit per device. The reimbursement percentage can vary from time to time and Avo's decision on the validity for reimbursement is absolute and final.Subject to relevant terms and conditions. Our Company reserves the right for final decision to this offer and changes the terms and conditions without prior notice

AI Connect Service:

• This service is only available for SmarTone customers with a mobile monthly service plan subscription.
• Customer is required to sign up for a 36-month contract. Monthly fee rebate of HK$38 will be credited in the first 18 bill months and a rebate of HK$10 will be given in the 19th-36th bill month within contract period. After the expiry of the contract, the customer will be charged at the prevailing original monthly fee of the service if the customer continues to use the service. Subject to relevant terms and conditions.
• AI Connect service is currently applicable to the web-based versions of the respective AI platforms only. When using the designated web-based or device-based AI tools, users may need to register separately.
• SmarTone reserves the right of final decision related to the service and reserves the right to suspend and/or terminate this service and/or revise the Terms & Conditions at any time without prior notice. Subject to relevant terms and conditions. Please refer to T&C-V172 for details.
• ChatGPT and DALL·E are trademarks of OpenAI OpCo, LLC or its affiliates. Claude is a trademark of Anthropic, PBC. Those trademarks are property of their respective owners, who are not affiliated with, endorsed by, connected to, or sponsored by us.

Local Data-FREE Access to Popular AI Platforms:

• The service is applicable to selected customers only. Eligible customers can enjoy local AI data waiver within the contract period, the offer will automatically terminate upon contract expiry.
• When customers access designated AI platforms, the relevant local AI data usage will be waived. The company reserves the right to update the applicable AI platforms from time to time.
• Subject to relevant terms and conditions. Please refer to T&C-V173 for details.

SmarTone Membership Programme and Privilege︰

• Customers who subscribe or renew a designated mobile service plan will become either (i) a SmarTone PRIORITY member, with membership period is the same as that designated contract period; or (ii) a SmarTone Member, with lifetime validity.
• Fixed-term contract is required for SmarTone PRIORITY or SmarTone Members.
• The Company may terminate or change the terms and conditions of SmarTone Membership Programme at any time without prior notice.
• Offers may vary and are subject to change without prior notice. Learn more at SmarTone CARE app or www.smartone.com。

General Terms and Conditions: Each designated contract subscription is entitled to the above offer once only. SmarTone reserves the right to offer an alternative gift of equivalent or approximate value. This offer cannot be used in conjunction with other subscription / re-contract / upgrade / Add-on SIM card offers. SmarTone reserve the right to terminate or suspend the Offer or the entitlement to the Offer without notice if (a) it is in the opinion of SmarTone providing the Offer would cause it to be in breach of any applicable law, requirement of any competent authority or internal policy; (b) the Eligible Customer’s mobile service with SmarTone has been suspended or otherwise terminated; (c) SmarTone discovers or reasonably suspects that (i) any information which the Eligible Customer provides is inaccurate, incomplete, false or misleading in any respect; and/or (ii) the Eligible Customer might have participated in any illegal, fraudulent, suspicious, deceptive, abusive or unfair behaviours or reselling or otherwise breaching the terms and conditions of SmarTone or applicable laws and regulations; (d) eligible customer changes to other service plans/ cannot activate the service in 180 days upon the contract subscription. If SmarTone believes that any Eligible Customer has acted in an abusive manner, SmarTone may terminate their entitlement to enjoy the Offer. SmarTone has the right to charge the full amount of the offer without prior notice. This offer cannot be transferred to any third party and is neither refundable nor exchangeable for cash. SmarTone shall in no event be responsible for anything arising from any unauthorized use to any Eligible Customer’s SmarTone mobile service account at any given time including any fees or charges so incurred and shall in no event be liable for any suspension or termination of the Offer. SmarTone reserves the right of final decision relating to the promotions and any dispute thereof, and may change the terms and conditions without prior notice. Subject to relevant terms and conditions please ask our store assistants for details.