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Home       Phones and Plans       Special Promotions
Special Promotions


Hong Kong's first “Mobile Plan Monthly Fee Reimbursement Promise"! SmarTone now bring subscribing and re-contracting customers a caring double protection to lighten your burden in case of unemployment or contraction of COVID-19, guaranteeing you a half-year mobile plan monthly fee lump sum reimbursement, and up to HK$20,000 extra hospitalisation benefits for 5G plans so you can stay connected and keep going!

Subscribe to any 5G/4.5G contracted monthly plan^ to enjoy the following coverage and benefits:

Benefits Maximum Benefit Amount
per Insured Person
per Insured Mobile Phone Number per Protection Period
(HK$)
5G Service Plan 4.5G Service Plan
Unemployment Protection
  • 1. Bill Protection
    If you are made involuntarily redundant by your employer, or rendered unemployed due to the closing down of your company during the Protection Period, you will be paid a lump sum benefit of 6 months’ Monthly Service Charge*.
  • HK$1,800
    (Monthly limit: HK$300)
COVID-19 Protection
  • 1. Bill Protection
    If you are diagnosed with COVID-19 during the Protection Period, you will be paid a lump sum benefit of 6 months’ Monthly Service Charge*.

  • 2. Hospital Daily Allowance
    If you suffer from COVID-19 during the Protection Period and are confined in a hospital in Hong Kong, you will be paid a daily allowance for each continuous period of twenty-four (24) hours of confinement.

  • Additional Intensive Care Unit Benefit
    If you suffer from COVID-19 during the Protection Period and are confined in an intensive care unit of a hospital in Hong Kong, you will be paid an additional intensive care unit benefit for each continuous period of twenty-four (24) hours of confinement in the intensive care unit.
  • HK$1,800
    (Monthly limit: HK$300)
  • HK$10,000
    (Daily limit: HK$300)
  • HK$10,000
    (Daily limit: HK$300)
-

*Monthly Service Charge: A net monthly fee plus an administration fee (if any) as specified in a “SmarTone Sales and Services Agreement” or “SmarTone Supplemental Agreement to Sales and Services Agreement”.

Please click here for the coverage details and claim procedure of "Unemployment Protection".

Please click here for the FAQs of "Unemployment Protection".

Please click here for the coverage details and claim procedure of "COVID-19 Protection".

Please click here for the FAQs of "COVID-19 Protection".

^ Only applicable to new customers, existing customers with a new subscription or designated existing customers. A designated monthly mobile service plan with 12-month or above contract subscription and an admin fee of $18 per month (if applicable) are required. The monthly mobile service plan should be activated before 31 Dec 2021.

• "Mobile Plan Monthly Fee Reimbursement Promise" includes "Unemployment Protection" and "COVID-19 Protection".

• "Mobile Plan Monthly Fee Reimbursement": Customer can make a claim to Avo Insurance Company Limited whenever fulfilled the terms and conditions of "Unemployment Protection" and/or "COVID-19 Protection" during the Protection Period. Once the claim has been approved, Customer will be paid a lump sum benefit of 6 months' Monthly Service Charge. The monthly limit is $300 per month per Insured Mobile Phone Number. The Maximum Benefit Amount is $1,800 per Insured Mobile Phone Number. Monthly Service Charge refers to net monthly fee after rebate plus an administration fee (if applicable) as specified in a "SmarTone Sales and Services Agreement" or "SmarTone Supplemental Agreement to Sales and Services Agreement", all other spending in SmarTone would not be covered.

• "Additional $20,000 Protection": Customer can make a claim to Avo Insurance Company Limited whenever fulfilled the terms and conditions of "COVID-19 Protection" during the Protection Period. Once the claim has been approved, Customer will be paid a daily allowance for each continuous period of twenty-four (24) hours of the confinement in a hospital in Hong Kong ("Hospital Daily Allowance"). Each Customer can receive maximum $300 Hospital Daily Allowance per day, and maximum $10,000 Hospital Daily Allowance in total per Customer. Hospital Daily Allowance will be doubled during confinement in Intensive Care Unit, i.e. the Customer can receive maximum $600 Hospital Daily Allowance per day, and maximum $20,000 Hospital Daily Allowance in total per Customer. If the Customer has more than one mobile phone numbers enjoying "COVID-19 Protection", only one claim will be paid for each confinement.

    "Unemployment Protection":
  • Customers who subscribe to a designated service plan with 12-month or above contract and activate the service plan before 31 Dec 2021 will enjoy Unemployment Protection ("Unemployment Protection") for free once during the promotion period.
  • Unemployment Protection is only available for customers who have subscribed to the monthly mobile service plan with a Hong Kong Identity Card or Passport ("Insured Person"), and are the active full-time employee to the existing employer with period of service of not less than six (6) consecutive months at the time of an event. Not applicable to customers registered with Hong Kong Business Registration.
  • Insured Person of Unemployment Protection must be the account holder of the monthly mobile service plan and it is applicable to Hong Kong residents aged 18 – 80 (based on the service activation date of this monthly mobile service plan).
  • Each mobile phone number registered by the same Hong Kong Identity Card or Passport holder can enjoy Unemployment Protection for free once only. Unemployment Protection only covers Primary SIM Cards, and maximum 3 mobile phone numbers per Insured Person can enjoy Unemployment Protection.
  • Unemployment Protection will commence from the service activation date of monthly mobile service plan, with a Protection Period of 12-month. 14-day waiting period applies. After mobile service activation, Customer will receive a "Mobile Plan Monthly Fee Reimbursement Promise" confirmation email, with the commencement date and Protection Period of Unemployment Protection stated.
  • Mobile Service Sales & Service Agreement or Supplement Agreement to Sales and Service Agreement, proof of identity, valid proof of unemployment and "Mobile Plan Monthly Fee Reimbursement Promise" confirmation email are needed for making a claim to Avo Insurance Company Limited. The documents required for making claims will be updated from time to time. For details, please contact Avo Insurance Company Limited.
  • If the Customers terminate contract or disconnect service for any reason, change of ownership, successfully made claim or pass away, the Unemployment Protection will be terminated immediately.
  • Unemployment Protection is underwritten by Avo Insurance Company Limited (Leading Co-Insurer) and Sun Hung Kai Properties Insurance Limited and subject to the terms and conditions of Avo Insurance Company Limited and Sun Hung Kai Properties Insurance Limited, please click here for the coverage details.
  • Avo Insurance Company Limited and Sun Hung Kai Properties Insurance Limited have the sole discretion in determining the Customer's eligibility to the Unemployment Protection and is solely responsible for all approvals, coverage and compensations of its insurance plans.
  • Unemployment Protection service is provided by Avo Insurance Company Limited and Sun Hung Kai Properties Insurance Limited. The service may change without any prior notice. The use of service is subject to Avo Insurance Company Limited and Sun Hung Kai Properties Insurance Limited's terms and conditions. The Company makes no representation or guarantee as to the quality and availability of the products, services (including but not limited to any fees, expenses, losses and damages incurred from or caused by "Unemployment Protection").

  • "COVID-19 Protection":
  • Customers who subscribe to a designated 5G service plan with 12-month or above contract and activate the service plan before 31 Dec 2021 will enjoy COVID-19 Protection ("COVID-19 Protection") for free once during the promotion period.
  • COVID-19 Protection is only available for customers who have subscribed to the monthly mobile service plan with a Hong Kong Identity Card or Passport ("Insured Person"), not applicable to customers registered with Hong Kong Business Registration.
  • Insured Person of COVID-19 Protection must be the account holder of the monthly mobile service plan and it is applicable to Hong Kong residents aged 18 – 80 (based on the service activation date of this monthly mobile service plan).
  • Each mobile phone number registered by the same Hong Kong Identity Card or Passport holder can enjoy COVID-19 Protection for free once only. COVID-19 Protection only covers Primary SIM Cards, and max 3 mobile phone numbers per Insured Person can enjoy COVID-19 Protection.
  • COVID-19 Protection will commence from the service activation date of monthly mobile service plan, with a Protection Period of 6-month. 14-day waiting period applies. After mobile service activation, Customer will receive a "Mobile Plan Monthly Fee Reimbursement Promise" confirmation email with the commencement date and Protection Period of COVID-19 Protection stated.
  • Mobile Service Sales & Service Agreement or Supplement Agreement to Sales and Service Agreement, proof of identity, medical reports, Medical receipts, letter of hospital admission and discharge summary and "Mobile Plan Monthly Fee Reimbursement Promise" confirmation email are needed for making a claim to Avo Insurance Company Limited. The documents required for making claims will be updated from time to time. For details, please contact Avo Insurance Company Limited.
  • If the Customers terminate contract or disconnect service for any reason, change of ownership, successfully made claim or pass away, the COVID-19 Protection will be terminated immediately.
  • COVID-19 Protection is underwritten by Avo Insurance Company Limited and Sun Hung Kai Properties Insurance Limited and subject to the terms and conditions of Avo Insurance Company Limited and Sun Hung Kai Properties Insurance Limited, please click here for the coverage details.
  • Avo Insurance Company Limited and Sun Hung Kai Properties Insurance Limited have the sole discretion in determining the Customer's eligibility to the COVID-19 Protection and is solely responsible for all approvals, coverage and compensations of its insurance plans.
  • COVID-19 Protection service is provided by Avo Insurance Company Limited and Sun Hung Kai Properties Insurance Limited. The service may change without any prior notice. The use of service is subject to Avo Insurance Company Limited and Sun Hung Kai Properties Insurance Limited's terms and conditions. The Company makes no representation or guarantee as to the quality and availability of the products, services (including but not limited to any fees, expenses, losses and damages incurred from or caused by "COVID-19 Protection").

  • General Terms and Conditions:
  • Each designated contract subscription is entitled to the above offer once only.
  • The Company reserves the right to offer an alternative gift of equivalent or approximate value.
  • This offer cannot be used in conjunction with other subscription / re-contract offers.
  • The above offers will be forfeited if the customer changes to other service plans, and the Company has the right to charge the full amount of the gift without prior notice.
  • This offer cannot be transferred to any third party and is neither refundable nor exchangeable for cash.
  • The Company reserves the right of final decision relating to the promotions and any dispute thereof, and may change the terms and conditions without prior notice.
  • Subject to relevant terms and conditions.