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Content Transfer Guide

With just a few steps, you can transfer your content to a new iPhone from your current iPhone or Android phone via the suggested tools below.

Content Transfer from Content Transfer to Tools Contacts Calendars Photos Videos Music
iPhone iPhone iCloud *
iTunes
Android phones "Copy My Data" app ---
The following items can be backed up and restored via iCloud / iTunes:
- Contacts and calendar on iPhone local storage
- Photos and videos stored in "Camera Roll"
- iTunes purchased music and Apple Music

* For iCloud, iTunes purchased music need to be re-downloaded from iTunes Store

1Current iPhone to a new iPhone
1.1  Transferring WhatsApp chat history
2Android phone to iPhone
2.1  Transferring WhatsApp chat history

Current iPhone to a new iPhone

You can use either iCloud or iTunes to transfer content from your current iPhone to a new iPhone, simply backup and then restore.

With iCloud, you can do it wirelessly when you have WiFi Connection. With iTunes, please connect your iPhone to your personal computer for backup

  • Backup using iCloud
  • Backup using iTunes

Both your current iPhone and new iPhone require iOS 5.0 or above (please note that the new iPhone needs to be running on either the same iOS version as the current iPhone, or an even more recent version). You also need an iCloud account.

Please follow the steps below :
  1. i.
    Backup your current iPhone (please make sure iCloud storage has enough space for backup, it is recommended that your iPhone connects to power and Wi-Fi).

    1. Go to "Settings" > "iCloud" > select the content that you want to back up > tap "Backup"
    2. Turn on "iCloud Backup" and tap "Back Up Now" (it will take some time)
  2. iia.
    If you have already set up your new iPhone, you need to reset your iPhone and go through iOS Setup Assistant again, please follow the steps below :

    1. Go to "Settings", tap "General"
    2. Tap "Reset"
    3. Tap "Erase All Content and Settings"
    4. Tap "Erase iPhone"
  3. iib.
    If you haven’t set up your new iPhone, you can simply follow the iOS Setup Assistant to set the language and country, location services and Wi-Fi connection.

  4. iii.
    After you have gone through the iOS Setup Assistant, "Set Up iPhone" will appear on your iPhone’s screen. Please follow the steps below:

    1. Choose “Restore” from iCloud Backup
    2. Enter your Apple ID and Password then tap "Next"
    3. Choose the appropriate backup
  5. iv.
    When restore is completed, the new iPhone will restart. Contacts, calendars, photos, videos and music on the current iPhone will be available on your new iPhone. If your contacts or calendars are stored in other email accounts such as Gmail, please add the account and sync on the new iPhone.

Transferring WhatsApp chat history

It is advised in WhatsApp official website that the chat history can be transferred from one iPhone to another iPhone by making a backup using iCloud or iTunes. For details, please click here.

If you would like to know further details, we recommend you to contact WhatsApp’s product support directly.

Android phone to iPhone

You can use the "Copy My Data" content transfer app, which is advised by Apple, to transfer content from an Android phone to your new iPhone.

Please follow the steps below:
  1. Visit Play Store on your Android phone, search “Copy My Data", then download and install the app.
  2. Visit App Store in your iPhone after activation, search “Copy My Data", then download and install the app.
  3. Go to "Settings" and turn on the Wi-Fi on your Android phone and iPhone, then connect to the same Wi-Fi.

  4. Follow the steps below in "Copy My Data" app:
    [ both phones ]
    1. Open the app and tap "Next" to continue
    [ Android phone ]
    2. Choose "To or From Another Device Over WiFi"
    [ Android phone ]
    3. Select your new device from the list
    [ Android phone ]
    4. Choose "Copy data to selected device"
    [ Android phone ]
    5. PIN display on screen
    [ iPhone ]
    6. Enter the PIN (displayed on the Android phone) and tap "Next"
    [ Android phone ]
    7. Select the content you want to copy and tap "Next"
    [ Android phone ]
    8a. Tap "Finish"
    [ iPhone ]
    8b. Transfer complete

Transferring WhatsApp chat history

It is advised in WhatsApp official website that the chat history cannot be restored from Android phone to iPhone, or from iPhone to Android phone.

If you would like to know further details, we recommend you to contact WhatsApp’s product support directly.