| Q: |
What Asia miles membership information need to provide? |
| A: |
You need to provide Asia Miles membership number, family name and given name. Please ensure this information is same as the information you registered in Asia Miles.
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| Q: |
Can I provide Asia Miles membership information later? |
| A: |
Yes, you can provide Asia Miles membership information within 1 month from the transaction date, otherwise will be forfeited.
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| Q: |
How to provide Asia Miles membership information later? |
| A: |
A SMS contains Asia Miles Reference ID will be sent to your mobile number you provided in this transaction on the next day from transaction date. Please click here to provide your Asia Miles Reference ID and membership information within 1 month from the transaction date.
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| Q: |
I did not indicate that I would like to earn Asia Miles at the time of purchase. Can I claim back afterwards? |
| A: |
Request of Asia Miles earning must be made at the time of purchase. In these instances, we regret that your Asia Miles request will not be accepted.
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| Q: |
Can I see my Asia Miles transaction history at SmarTone and the miles crediting status? |
| A: |
For SmarTone customer, please log in to “My Account” to view your Asia Miles transaction history or miles crediting status.
For non-SmarTone customer, please call 2880 2688 or email to customer_care@smartone.com.
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| Q: |
Can I change my Asia Miles membership information after submission? |
| A: |
No, all submitted Asia Miles membership information cannot be changed.
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| Q: |
When will the miles be credited to my Asia Miles account? |
| A: |
Asia Miles will be credited to specific Asia Miles account within 6-8 weeks from the transaction date or service activation date, whichever is later.
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| Q: |
Can I give the miles to my family or friends? |
| A: |
You are entitled to earn Asia Miles after you have successfully made an eligible transaction. You can give the miles to your family or friends by providing their Asia Miles membership information to us. Once the Asia Miles membership information is submitted, it cannot be changed.
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| Q: |
Will the miles be credited to my Asia Miles membership account if I am no longer a SmarTone customer? |
| A: |
Yes, Asia Miles will be credited to your Asia Miles account if you have successfully made an eligible transaction and provided valid Asia Miles membership information.
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| Q: |
Can I earn Asia Miles if I am not an Asia Miles members? |
| A: |
No, you must be an Asia Miles member in order to earn miles.
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