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Home       Value-added Services       hmv OLEGOK
Your 24-hour on-the-go karaoke app
(Available in Chinese only)
  • Q1
    Can I use hmv OLEGOK on WiFi?


    Yes. hmv OLEGOK can be used on WiFi and mobile network.

  • Q2
    Can I sign in to hmv OLEGOK using the same account on two mobile devices simultaneously?


    No. You can only sign in to hmv OLEGOK on one mobile device at any one time.

  • Q3
    What should I do if I need support for the app?


    You may call hmv OLEGOK Customer Service Hotline: 82268216 for assistance.
    (Service Hours: 9:00 – 18:00 on Monday to Friday and 9:30 – 12:30 on Saturday)

  • Q4
    Is there a limit to the number of karaoke songs that can be downloaded?


    No, as long as your mobile device has enough internal memory.

  • Q5
    Can I make a copy of the my downloaded song and play the song on another mobile device?


    No. Downloaded songs can only be played via the app and cannot be copied to another mobile device.

  • Q6
    Which platforms support hmv OLEGOK?


    hmv OLEGOK can be used on smartphones and tablets running iOS 9.3 or above and Android™ 4.1 or above.
    (supporting the resolution of 1920x1080, 1280x720 and 1024x768).

  • Q7
    Why is the background music and subtitle of the music videos sometimes not well synchronised?


    It may be due to:
    1. Lots of background tasks or apps running, so you should terminate them before using hmv OLEGOK
    2. Lots of music videos are waiting to be downloaded, so you should wait till all the download are completed.

  • Q8
    Can I use hmv OLEGOK when I am abroad?


    Yes. You can use hmv OLEGOK locally and abroad. If you browse hmv OLEGOK content, stream or download music tracks while abroad, standard roaming data charges will apply. Please click here for details. In addition, you can also utilise the offline mode in hmv OLEGOK app to have fun with the downloaded songs.