SmarT Caregiver Service - Service - SmarTone
For account enquiry, please update SmarTone CARE to the latest version
Please input the following information
Proceed the enquiry with the following username




Thank you for using S-Bots
To help us further improve, please give us your feedback.

If you would like us to contact you to follow up your feedback, please give us your contact information.


SmarT Caregiver Service
SmarT Caregiver Service
24x7 Caring for Your Elderly Loved Ones with Peace of Mind
How can you care for your elderly loved ones anytime, anywhere?

SmarT Caregiver Everyday Stories

Mum Seeks Urgent Help
Mum Not Picking up Calls
Mum Goes Missing
Learning to Use Smartphone

The SmarT Caregiver Combo from Switzerland including the SmarT Caregiver Service and the Swissvoice C50s Smartphone Set is the best choice to care for your elderly loved ones anytime, anywhere. Family members can remotely safeguard and provide immediate assistance, just like being with them, providing peace of mind for the whole family! No contract period with high flexibility. HK operator exclusive.

Location Tracking
Location Tracking
Emergency Safeguard
Emergency Safeguard
Remote Support
Remote Support
  • Real-time location display for tracking elderly loved ones whereabouts; get geo-fencing alert to have no fears about going missing
  • SOS button provided; use Burst Voice/Video Call if elderly loved ones fail to pick up calls to ensure safety
  • Mobile help via remote access to assist elderly loved ones anytime, anywhere

Fixed-Term contract is not required for the service, customers are required to pay service fee monthly.

SMS as a method to receive notification may incur additional charges from your service provider.

    GoodCare Smartphone Plan at a monthly fee of HK$118:
  • 24-month contract and an admin fee of HK$18 per month are required.
  • Unlimited local data usage under this plan is at up to 2Mbps and is applicable to mobile phone use only.
  • This Plan is not applicable to 2G phones/ connected devices or any phones/ connected devices which have manually opted for 2G network.
  • This plan does not support any web browsing in desktop mode via any mobile browser.
  • GoodCare Smartphone Plan is not applicable to other connected devices (including but not limited to USB modem/ pocket WiFi/ TV box/ BlackBerry smartphones with BlackBerry 7 OS and earlier versions). If the customer uses this plan on other connected devices, 2G phones/ connected devices or any phones/ connected devices which have manually opted for 2G network, any charges which may incur will be borne by the customer. Actual data transmission speed may vary due to Internet traffic conditions, local conditions, hardware, software and other conditions which may arise.
  • X-Power and HR Wide are not available on this plan. Please ask our store customer service representative for details.
  • Additional voice minutes charge HK$0.9/min.
  • Call duration is rounded up to full charge units for computation purposes. Each full charge unit is based on a per minute airtime charge.
  • Free intra SMS is available when using a phone to send local SMS to SmarTone customers.
  • Roaming charge & standard roaming data charge apply when roaming. Please ask our store customer service representative or visit our website for details.
  • The minimum roaming data charging unit is 1KB. Usage under 1KB will be rounded up to the nearest 1KB.
  • All customers can enjoy a deposit waiver on 001 IDD, 1638 IDD and International Roaming Services.
  • The above offers cannot be used in conjunction with other promotional offers. All promotional offers are subject to change without prior notice.
  • Subject to relevant terms and conditions. Please refer to T&C-T304 for details.
  • Flexi–switch is not applicable to this offer.
    Swissvoice C50s Special Handset Price:
  • Designated monthly charge for handset within contract period and an additional Offer Prepayment is required. The monthly charge for handset and prepayment amount varies according to the smartphone model selected by the customer.
  • Offer Prepayment to be rebated to the customer will be credited to the customer during the contract period according to the credit arrangement specified in the Sales and Services Agreement (or Supplemental Agreement to the Sales and Services Agreement).
  • The Customer shall not be entitled to the Credit Amount or any balance thereof if change to new service plan.
  • The Credit Amount cannot be exchanged for cash.
  • Customer is required to perform its obligations under Swissvoice C50s Special Handset Price contract in whatever reason (including, but not limited to, technical issue of the handset that results in failure to use the relevant service).
    Smart Caregiver Service:
  • The service is required to be used in conjunction with Swissvoice C50s Smartphone purchased from SmarTone.
  • The service requires active air time and mobile data services to keep its normal operation.
  • Service charges are for local usage only and additional roaming charges apply when you use the Service outside of Hong Kong.
  • Designated service features are limited for local usage only. To get the ideal experience of using burst voice/video call and Mobile help via Remote Access, it is suggested to have data speed no less than 768kbps and enable VoLTE function.
  • Customer must enable location function of Swissvoice C50s Smartphone to use the location tracking feature; Location tracking function may be inaccurate due to circumstantial factors.
  • Designated functions is required to be used in conjunction with the Smartbase of Swissvoice C50s Smartphone
  • The Company does not warrant that the service features can be successfully used in times of emergency. The Company shall not be responsible for any loss or damages arising from or suffered in connection with the service (include but not limit to the timeliness, deletion, non-delivery or failure to store your communications or personalization settings).
  • If Customer is not the end user of the Service, it is the responsibility of Customer to ensure that end user is aware of, understands and agrees to these Terms & Conditions.
  • The Company reserves the right of final decision relating to the promotions and any dispute thereof, and may change the terms and conditions without prior notice.
  • Subject to relevant terms and conditions. Please refer to T&C-V144 for details.
    General Terms and Conditions:
  • Subject to relevant terms and conditions, customers cannot enjoy this offer in conjunction with other offers unless specified terms and conditions applied.
  • The above offers will be forfeited if the customer changes to other service plans.
  • This offer cannot be transferred to any third party and is neither refundable nor exchangeable for cash. The Company reserves the right of final decision relating to the promotions and any dispute thereof, and may change the terms and conditions without prior notice.