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Mobile Internet

hmv PLAY

hmv PLAY

Q1: Can I use hmv PLAY on WiFi?

Yes. As well as WiFi, it can be used on mobile network anywhere.

Q2: Can I sign in to hmv PLAY using the same account on two mobile devices simultaneously?

No, you can only sign in to hmv PLAY on one mobile device at any time.

Q3: Is there a limit to the number of songs that can be downloaded?

Yes, provided that your smartphone has enough internal memory, you can download up to 2,000 songs in the hmv PLAY app.

Q4: Can downloaded songs be transferred and played on another Internet device?

No. Downloaded songs can only be played inside the hmv PLAY app and cannot be copied to another Internet device.

Q5: Why have I not received a confirmation email after registering?

The confirmation email may have been wrongly classified as spam. Please check your spam mailbox.

Q6: Why don’t I receive any instructions after clicking 'Forgot Password'?

You need to activate your account by following the instructions in the confirmation email (email title: [hmv PLAY] Activate your account now!!!) we have sent, then click "Forgot Password" again.

Q7: Which platforms support hmv PLAY?

hmv PLAY can be enjoyed on smartphones running iOS 7.0 or above and Android™ 4.2 or above.

Q8: Can I use hmv PLAY when I am abroad?

Yes. You can use hmv PLAY locally and abroad. If you browse hmv PLAY content, stream or download music tracks while abroad, standard roaming data charges will apply. Please click here for details. To enjoy better value data roaming as well as improved control over your spending, we recommend subscribing to our Roaming Data Day Plan. In addition, you can also utilize the offline mode in hmv PLAY app to listen to the downloaded songs.