No, e-Care Link can only be used with dedicated smartphone models. Compatible smartphone models include:
Please refer to the Senior Citizen Home Safety Association (SCHSA) website for a list of other successfully tested smartphone models.
The service provided by SCHSA is not just emergency support, it is a 24-hour call and care service, offering the following one-stop services:
You can enable e-Care Link with just one press of the remote, which contains the Octopus function.
The Octopus remote should be used through Bluetooth connectivity and with a stable power supply, and connects to SCHSA with e-Care Link within 3 meters of the smartphone.
e-Care Link can be enabled by the Octopus remote within 10 meters of the smartphone. However, due to the need to make conversation with SCHSA through the smartphone, it is suggested to use the remote within 3 meters of the smartphone.
For the use of Octopus remote, e-Care Link needs to connect to Bluetooth on your smartphone, so the power consumption of your smartphone is proportionately larger when your smartphone is not connected to Bluetooth. Battery usage will vary by smartphone model, so you should be aware of your phone’s battery.
When the battery level of the Octopus remote drops lower than a certain level, there will be notification of low battery shown on the e-Care Link.
You must use the Octopus remote when you enable e-Care Link the first time, and you can choose if you wish to use e-Care Link with the remote afterwards. However, it is encouraged to use e-Care Link with the remote in order to shorten the service response time.
There are round and diamond-shape crystals available for the Octopus remote, which are used to identify the supported smartphone models. Octopus remotes can be in either brown or white, which distinguishes the remote for elderly octopus or adult octopus users. SCHSA will distribute the Octopus remotes according to the user’s smartphone model and age.
|Octopus remote||Corresponding smartphone|
|Round-shape crystal||iOS 7.1or above iPhone|
|Diamond-shape crystal||Android 4.0 or above and Bluetooth 2.0 or above smartphone|
The Octopus remote will be distributed when SCHSA technical staff provides on-site installation, or you can purchase it directly from SCHSA.
The octopus value in the Octopus remote starts at zero, please top up the octopus before use.
No. Please use up any remaining octopus value in the remote (if applicable), or request a refund at any MTR customer service centre (remaining value not exceeding HK$500). You can also enquire directly through the SCHSA centre.
For technical faults, there is a 1-year warranty. Simply go to a SCHSA centre for free repairs (exchange or battery change). If the 1-year warranty has expired, you can purchase a new remote for $380. If the remote is damaged through human fault, you will need to purchase a new remote for $380, no matter whether it is within the 1-year warranty period.
SCHSA repair centre locations:
Oi Man Centre
Wong Tai Sin Centre
You can purchase a new Octopus remote for $380.
This is not required.
Yes, you can replace the Octopus remote battery yourself; the battery type is CR2032, which you can purchase from any leading supermarket.
The service can only be used after SCHSA staffs have arranged on-site installation.
On-site registration is required to explain and organise signing of the service agreement and the eHealth document with the user, and to ensure that users understand the use of e-Care Link.
SCHSA staff will sign the service agreement with the user
Remark: Users and authorised contacts (if applicable) must be present when enabling the service.
The additional service agreement with SCHSA is essential to allow SCHSA to collect all necessary information, and use the related information as required. Please be assured that all data will be carefully preserved and kept confidential.