Important notice


SmarTone is aware that some people have received phishing emails, purporting to be from us, requesting the provision of personal information that includes credit card information.

These have not been issued by SmarTone, and we advise recipients to ignore and delete them. These emails attempt to collect sensitive customer data or use the information obtained to commit fraud. We have reported these cases to Hong Kong Police.

SmarTone's tips:
  • SmarTone will never proactively send an email to request your credit card information for the purpose of updating customer information. Customers should note that credit card information can only be taken or amended on purpose at our stores or our Online Store.

  • Always hover over a link in an email before clicking it. After you click it, please check the domain of the URL belongs to “”.

  • If you receive any suspicious email purporting to be from SmarTone, please contact our service hotline on 2880 2688.

Phishing website links: