Kids CARE (Trial version)

The app supports devices running iOS 16 and Android OS 13 or later.

Download and open the app on the parent's device > Select Parent’s Device > Select Continue with Phone Number > Log in with verification code > Fill in your basic information to create an account > Set a 4-digit Parent PIN > Create a new Family Circle and set up your child's profile > Add your child's device to the Family Circle with the invitation code or QR code.

Your Last Name will be the name of your Family Circle (e.g., "Chan's Family").

Each subscription plan includes a Kids CARE Account, which consists of a Parent profile and the paired devices. There is a quota for number of devices that can be paired on each account, depending on the plan subscribed.

The Parent is the account owner who manages the service subscription, Family Circle and paired devices.

The Parent PIN is a security measure preventing unauthorised access to the Kids CARE app. It is required when making changes to the settings.

Select Forget Parent PIN > Enter the one-time verification code sent to your mobile number > set a new Parent PIN

Family Circle allows you to share location within the circle and monitor your child's device. Before adding child or guardian devices, the Parent must create a Family Circle. The Family Circle name automatically matches the last name provided during registration.

On Parent's Device

1. Create a new Family Circle and complete the Child Profile
2. Add the child's device with QR code or invitation code.

1. Download Kids CARE App
2. Open the app and select Child’s Device
3. Scan the QR code or enter the invitation code to add the child's device to your Family Circle
4. Install the configuration profile and allow app management and permissions

A Guardian is an individual invited by the Parent to help supervise child devices within the Family Circle. Guardians have their own login credentials, password, and Parent PIN. However, unlike the Parent, a Guardian cannot manage subscriptions, create a Family Circle, or add/remove devices.

The latest applied setting will override the previous one.

A Parent can only create one Family Circle at a time. However, there is no limit to the number of Family Circles a Guardian can join.

A device quota is deducted when a Guardian’s or Child’s profile is added to the Kids CARE account. Likewise, the quota is released when a profile is deleted.

Parent or each Guardian can log in with one device at a time.

When the screen time limit has been reached, the child's device will be locked. However, they can still access phone calls and messaging apps.

A Mode allows parents to set customised settings for specific situations. For example, in Homework mode, all gaming and social media apps are blocked.

When Lock Mode is enabled, the child's device is restricted to phone calls and messages only. Due to iOS limitations, some native apps may remain accessible.

Open the child’s Dashboard > Go to Rules tab > Select Modes & Restrictions > Select the desired Mode to edit.

SafeGuard Mode applies default settings such as screen time limits, content filtering and blocking in-app purchases, when no scheduled Mode is active.

Yes. You can activate Lock Mode and lock your child's device instantly, it will override any existing Schedule.

Schedule allows parents to apply different Modes at specific times or days to align with their child's routine.

Open the child's Dashboard > Go to Rules tab > Select Modes & Restrictions > Select the mode > Navigate to Web Filtering under Restrictions

For child using iOS Devices: Go to Dashboard > Select the Child > Rules > Select Modes & Restrictions > Select the Mode > Select App Store > Enable the App Store Restrictions.

For child using Android Devices: Go to Dashboard > Select the Child > Rules > Select Modes & Restrictions > Select the Mode > Block Google Play Access.

Only applicable to child’s Android devices at this moment.
Open the child's Dashboard > Select Rules > Select Modes & Restrictions > Select the Mode > App Filtering

Go to Family Dashboard, tap “Location” and select your child’s device to see their location.

Go to Family Dashboard, tap “Location” and select to manage location tracking on your child’s devices.

Go to Family Dashboard, tap “Location” and select to turn location sharing on or off.

Go to Family Dashboard, tap “Location”, scroll to “Location Check-in/out Alert Setting” and select “Add Check-in/out Alert Location” to create check-in/check-out alerts.

Yes, you can set up multiple location check-in/out alerts. Each Family Circle supports up to 10 locations.

Currently, one "Family Circle" can only apply the same location check-in/out alerts for all children.

To ensure more accurate location check-in/out alerts, set non-overlapping location zones and stay in areas with strong GPS signals (e.g., open or outdoor spaces).

Also, check your child’s device for below settings to improve accuracy:

- Enable location services and "Kids CARE" App location permissions:
iOS: Set to "Always Allow" and enable "Precise Location"
Android: Set to "Allow All the Time" and enable "High Accuracy Mode“

- Disable battery saver and low data modes
- Keep Wi-Fi signal on (even with mobile data)
- Keep the "Kids CARE" App running

If you’re in an area with weak GPS signals or your child lingers for a short time/moves quickly (e.g., in a car or MTR), the system may not accurately detect their location, and you may not receive location check-in/out alerts.

If the "Kids CARE" App’s Lock Mode is enabled on your child’s device or all apps are blocked, the app cannot update their location, and location check-in/out alerts may be delayed or paused.

The iOS system periodically checks location permission settings. Ensure the "Kids CARE" App is set to "Always Allow."

Ensure the "Kids CARE" App is updated to the latest version to access all new features and an improved experience.

On iOS devices:
Blocked websites will be completely inaccessible, and blocked apps will be hidden from the home screen, ensuring your child cannot access them.

On Android devices:
When your child attempts to access a blocked app, a notification prompt will appear, preventing access. Additionally, blocked websites will remain inaccessible.

Go to Family Dashboard > Select the child's device > Select Web History > Check Recent Web Activity Record. 

Step 1: On Parent’s Device:
Go to Dashboard > Supervised > Swipe the device to the left > Tap the Delete icon

Step 2: On Child’s Device:
Delete the app from the child’s device Homescreen

Kids CARE requires the devices in the family circle to be connected to either mobile data or Wi-Fi.

Yes, as long as the device remains connected to mobile data or Wi-Fi.

We recommend that parents enter the specific websites they wish to block manually. Additionally, please check if the Web / App Filtering configuration under Mode & Restrictions is enabled. Please also make sure both the Parent and Child devices are connected to Wi-Fi or mobile data. Rules cannot be updated if either device is offline.

When Lock Mode is enabled for iOS devices, some apps disappear from the home screen to prevent access. Once Lock Mode is turned off, the apps reappear, but their order may be rearranged.

Ensure location permissions are correctly set on the child's device:

On iOS Devices:
- Select Always for Kids CARE App.
- Disable Low Power Mode and Low Data Mode.
- Make sure Airplane Mode is OFF, and the device is connected to mobile data or Wi-Fi.

On Android Devices:
- Select Allow all the time for location permissions.
- Disable Battery Saver and Data Limit.
- Make sure Airplane Mode is OFF, and the device is connected to mobile data or Wi-Fi.

iOS native apps cannot be blocked due to iOS restrictions.

We do not share your personal information or the information of users linked to your account with third parties without your consent. For more details, please refer to our Privacy Policy here.