Yes, if the call can get through to you, the caller will hear your favourite tone from Connecting Tone. If the call is blocked by Call Guard, the caller will hear a message from Call Guard, without the Connecting Tone.
Call Guard will only block junk calls for the number with the Call Guard service. The other number will still continue to receive unwanted calls.
Yes, Call Guard is able to filter all incoming calls for any phone number forwarded to a number with the Call Guard service.
Yes. All you need to do is log in.
Yes, the Call Guard app allows you to check all blocked junk calls in the past 30 days.
Call Guard is applicable to smartphone platforms – iOS and Android. The available smartphones running designated software versions of compatible mobile operating systems will be updated and amended from time to time. Please ask our store assistants for details.
You may turn on/off the function manually on the “Setting” page of the Call Guard App.
Yes, we will keep your number list for 3 months.
No, the number list is stored in the cloud. All you have to do is to download Call Guard app to your new smartphone and your number list will be there.
Yes. The "VIP List" feature will override all other features in use and only allow callers on your White List to reach you.
The caller ID of some international calls may be hidden because of the IDD setting of the provider. If the caller ID of the international call is hidden, it will be blocked. If you want to receive international calls from a hidden caller ID, you can simply turn off the Bar Withheld Calls from overseas feature.
Yes, you will be reminded even if there is no caller ID.
Yes, you can use Call Guard locally and abroad. It will not use data unless you have to download the app, report a junk call# or change your blocking preferences#. We recommend downloading it and setting your preferences# before departure. If you would like to use it overseas, standard roaming data charges will apply. Please click here for details. To enjoy better value data roaming as well as improved control over your spending, we recommend subscribing to our Roaming Data Day Plan.
Remark: #Applicable to customers of Call Guard (Full Version) only.
You can add that number to Exceptional List# in the Junk Call feature.
You can add that number to your Personal Blacklist#, which is your own personalised blocked list.
Users can report# a junk call from their last five received calls without needing to input any numbers, which helps minimise false submissions. All reported numbers are verified to prevent false reporting and protect user rights.
You can visit the “Office of the Communications Authority”, “Anti-Deception Coordination Centre”, or “Cyber Defender” to learn more about the latest scams to protect yourself from them.
Remark: #Applicable to customers of Call Guard (Full Version) only.
