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Immerse in Hassle-Free Digital World of Mainland
“Easy Number” Mainland Mobile Number – $18/month, access mobile payment apps in Mainland China
About “Easy Number” Mainland Mobile Number
  • Q1What is "Easy Number"?
    A1

    “Easy Number” is a service that provides customers with a mainland mobile number that does not require changing SIMs. Customers can activate in Hong Kong for a seamless connection in China. Immerse in the hassle-free digital world of mainland! Customers can open bank accounts, access mainland mobile payment apps, receive SMS, OTPs and phone calls.

  • Q2What are the charges for "Easy Number"?
    A2

    For fee details, please click here.

  • Q3Is "Easy Number" available to everyone?
    A3

    No. "Easy Number" is only available to customers who have used Hong Kong Identity Cards for registration and subscribed to the Company’s mobile monthly service plans. Applicants for this service must be the account holder of the company's monthly mobile service plan.

  • Q4How can I subscribe to "Easy Number" via SmarTone?
    A4

    For subscription details, please click here.

  • Q5How many Standard Plan(s) can I subscribe to?
    A5

    Each Hong Kong Identity Card holder can only subscribe to a maximum number of 3 Standard Plans for "Easy Number", while each SmarTone mobile phone number registering with the same HKID holder can subscribe to one Standard Plan only.

  • Q6Can I use the service immediately after application?
    A6

    You will be assigned a mainland mobile number upon successful application. The service must be activated for use, please download the “Add-on Numbers / Easy Number” app, and submit a valid Hong Kong Identity Card copy and recent photo of the mobile service plan account holder. The service will be activated in approximately 2 days after document submission.

  • Q7How many mainland mobile numbers will be allocated for each Standard Plan of "Easy Number"?
    A7

    Each Standard Plan will be allocated one mainland mobile number.

  • Q8If I terminate "Easy Number" before the next bill date, can I receive a pro rata refund?
    A8

    No. "Easy Number" is charged on a prepaid and monthly basis. A full monthly fee will still be charged even if the service is used for less than a month. The charges paid are non-refundable under any circumstances.

  • Q9How can I unsubscribe "Easy Number"?
    A9

    You can call our 24-Hour Roaming Service Hotline: +852 2793 6397 ( Overseas toll-free for postpaid customers ) to unsubscribe.

  • Q10Are there any additional charges for using "Easy Number"?
    A10

    Yes. In addition to the monthly service fee, using mainland mobile number in the service to receive phone calls will incur additional charges by usage. Local incoming calls will be charged to, or deducted from, the customer’s subscribed price plan, whichever is applicable. Standard roaming incoming call charges will apply while using the service abroad. Please click here for details.

  • Q11Can I port my “Easy Number”'s mainland mobile number to other mobile network operators?
    A11

    No. The mainland mobile number cannot be ported to other mobile network operators.

  • Q12Can I choose my own mainland mobile number in “Easy Number” ?
    A12

    No. When the registration is completed, you will be assigned a mainland mobile number for receiving incoming calls and SMS.

  • Q13If I cancel and then re-subscribe to “Easy Number” , can I re-use my previous mainland mobile number in “Easy Number”?
    A13

    No. When you re-subscribe to “Easy Number”, you will be assigned a new mainland mobile number.

General Questions
  • Q1If I transfer the ownership of the main line number to another SmarTone customer, can I also transfer the ownership of the mainland mobile number?
    A1

    No. If you transfer the ownership of the main line number to another customer, "Easy Number" and its mainland mobile number will be cancelled immediately. To continue using the service, you or the other individual must subscribe again.

  • Q2Can I use this mainland mobile number for subscribing to other value-added services of SmarTone?
    A2

    No. You cannot subscribe to any SmarTone value-added services with this mainland mobile number.

  • Q3If I terminate "Easy Number", will the mainland mobile number be cancelled immediately?
    A3

    Yes. Once the service is terminated, you will not be able to retrieve the mainland mobile number. To use the service again, you must subscribe again.

  • Q4My mainline number has already got call forwarding, call waiting, voicemail and secretarial services. Do I have to apply for new settings to use these services on my mainland mobile number?
    A4
    No. If the mobile service plan of your main line number already has call forwarding, call waiting, voicemail and secretarial services, you can also use these services on your mainland mobile number – all the settings will be applied together. Please see below for details:
    Services Compatibility
    Voicemail All the settings will be applied together with main line number
    Call Waiting All the settings will be applied together with main line number
    Call Forwarding All the settings will be applied together with main line number
    Secretarial Service All the settings will be applied together with main line number
    Conference Call Not Supported
    Video Call Not Supported
    International Call Forwarding All the settings will be applied together with main line number
  • Q5Aside from receiving SMS and incoming calls, can I get MMS (Multimedia Messaging Service) through the mainland mobile number?
    A5

    No. "Easy Number" does not support MMS.

  • Q6Can I send SMS and make local or overseas phone calls to friends via the mainland mobile number under "Easy Number" ?
    A6

    No. You can use your SmarTone’s main line number to send SMS and make local or overseas phone calls if necessary.

  • Q7How do I identify a call to my mainland mobile number? How to pick up the phone calls?
    A7

    There is no difference from answering average incoming phone calls, but no caller ID is displayed. Before you can receive phone calls outside Hong Kong, you must first activate your roaming service of the main line number in your SmarTone monthly mobile plan.

  • Q8How can I identify that an SMS is sent to my mainland mobile number? How to receive SMS?
    A8

    Upon the activation of mainland mobile number, customers can choose one of following methods to receive SMS sent to the mainland mobile number:
    Method 1: SMS will be received and stored in your message inbox as current practice. However, the sender number will display with a prefix "193" as identification. You must first activate your roaming service of the main line number in your SmarTone monthly mobile plan.
    Method 2: SMS will be received via “Add-on Numbers / Easy Number” app. The sender number will not display with a prefix "193".

  • Q9Can I choose to cancel the function of receiving incoming calls or SMS in “Easy Number”?
    A9

    Sorry, “Easy Number” cannot provide this option.

  • Q10How will the roaming charge of this service be shown in the phone bill?
    A10

    The relevant roaming charges will be shown in the phone bill under the main line number.

  • Q11How can I receive incoming calls and SMS outside Hong Kong?
    A11

    Before you can receive phone calls or SMS outside Hong Kong, you must first activate your roaming service in your SmarTone monthly mobile plan.

  • Q12I’ve used my “Easy Number” Mainland Mobile Number to register for a third-party service, but I can’t receive any calls or SMS from the third-party service provider. What can I do?
    A12

    Scenario 1: If you are trying to receive SMS or calls outside of Hong Kong, please ensure your roaming service has been activated for the main line number of your SmarTone mobile monthly plan. If the problem persists, please contact your third-party service provider directly to sort out the situation.
    Scenario 2: If you are unable to receive SMS or calls in Hong Kong, please contact your third-party service provider directly to sort out the situation.
    The scope and service applicability of “Easy Number” Mainland Mobile Number depend on the system specification and terms of third-party service providers. Please contact the respective service providers for more details.

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