A mainland mobile number will be assigned to you after subscribing. Complete the Real-name Registration of “Easy Number” Mainland Mobile Number within 14 days by submitting personal information, Mainland Travel Permit for Hong Kong and Macao Residents and recent photo. After document submission, customer will be notified of the status of the Real-name Registration via SMS within 2 days. If the registration is successful, the service can be used immediately. Please download “Add-on Numbers/Easy Number” apps to complete the Real-name Registration of “Easy Number” Mainland Mobile Number.
For Real-name Registration details, please click here.

No. The validity of the Mainland Travel Permit for Hong Kong and Macao Residents submitted by the customer must be at least 3 months.

You will need to complete the Real-name Registration of “Easy Number” Mainland Mobile Number before applying for the Real-name Registration Certificate.
For Real-name Registration and Real-name Registration Certificate application details, please click here.

Only one mainland mobile number will be allocated to each “Easy Number” Mainland Mobile Number service plan.

No. "Easy Number" Mainland Mobile Number service is charged on a monthly basis, which has to be prepaid. A full monthly fee will still be charged even if the service is used for less than a month. The charges paid are non-refundable under any circumstances.

You can call our 24-Hour International Toll-Free Roaming Hotline: +852 2793 6397 to unsubscribe. (Call directly for free in overseas)

In addition to the monthly service fee, using “Easy Number” Mainland Mobile Number service to receive phone calls or send SMS outside Hong Kong will incur additional charges. No additional charges will be incurred for answering incoming calls in Hong Kong with “Easy Number” Mainland Mobile Number service. Please click here for charges details.

No. The mainland mobile number cannot be ported to other mobile network operators.

No. You will be assigned a mainland mobile number after subscribing.

No. When you re-subscribe to “Easy Number” Mainland Mobile Number, a new mainland mobile number will be assigned to you.

No. You can use your SmarTone’s main line number to send SMS and make local or overseas phone calls if necessary.

There is no difference from answering average incoming phone calls, but no caller ID is displayed. Before you can receive phone calls outside Hong Kong, you must first activate your roaming service of the main line number in your SmarTone monthly mobile plan.

Upon the activation of mainland mobile number, customers can choose one of following methods to receive SMS sent to the mainland mobile number:
Method 1: SMS will be received and stored in your message inbox as current practice. However, the sender number will display with a prefix "193" as identification. You must first activate your roaming service of the main line number in your SmarTone monthly mobile plan.
Method 2: SMS will be received via “Add-on Numbers / Easy Number” app. The sender number will not display with a prefix "193".

Sorry, “Easy Number” Mainland Mobile Number cannot provide this option.

The relevant roaming charges will be shown in the phone bill under the main line number.

Before you can receive phone calls or SMS outside Hong Kong, you must first activate your roaming service in your SmarTone monthly mobile plan.

Scenario 1: If you are trying to receive SMS or calls outside of Hong Kong, please ensure your roaming service has been activated for the main line number of your SmarTone mobile monthly plan. If the problem persists, please contact your third-party service provider directly to sort out the situation.
Scenario 2: If you are unable to receive SMS or calls in Hong Kong, please contact your third-party service provider directly to sort out the situation.
The scope and service applicability of “Easy Number” Mainland Mobile Number depend on the system specification and terms of third-party service providers. Please contact the respective service providers for more details.

Please follow the instructions of the third-party service to re-register or enquire.