Mobile Services
Value-Added Services
New Customers' Special
5G Service Plan
Most Flexible. Ideal Match.
“Easy Number” is a service that provides customers with a mainland mobile number that does not require changing SIMs. Customers can activate in Hong Kong for a seamless connection in China. Immerse in the hassle-free digital world of mainland! Customers can open bank accounts, access mainland mobile payment apps, receive SMS, OTPs and phone calls.
For fee details, please click here.
No. "Easy Number" is only available to customers who have used Hong Kong Identity Cards for registration and subscribed to the Company’s mobile monthly service plans. Applicants for this service must be the account holder of the company's monthly mobile service plan.
For subscription details, please click here.
Each Hong Kong Identity Card holder can only subscribe to a maximum number of 3 Standard Plans for "Easy Number", while each SmarTone mobile phone number registering with the same HKID holder can subscribe to one Standard Plan only.
You will be assigned a mainland mobile number upon successful application. The service must be activated for use, please download the “Add-on Numbers / Easy Number” app, and submit a valid Hong Kong Identity Card copy and recent photo of the mobile service plan account holder. The service will be activated in approximately 2 days after document submission.
Each Standard Plan will be allocated one mainland mobile number.
No. "Easy Number" is charged on a prepaid and monthly basis. A full monthly fee will still be charged even if the service is used for less than a month. The charges paid are non-refundable under any circumstances.
You can call our 24-Hour Roaming Service Hotline: +852 2793 6397 ( Overseas toll-free for postpaid customers ) to unsubscribe.
Yes. In addition to the monthly service fee, using mainland mobile number in the service to receive phone calls will incur additional charges by usage. Local incoming calls will be charged to, or deducted from, the customer’s subscribed price plan, whichever is applicable. Standard roaming incoming call charges will apply while using the service abroad. Please click here for details.
No. The mainland mobile number cannot be ported to other mobile network operators.
No. When the registration is completed, you will be assigned a mainland mobile number for receiving incoming calls and SMS.
No. When you re-subscribe to “Easy Number”, you will be assigned a new mainland mobile number.
No. If you transfer the ownership of the main line number to another customer, "Easy Number" and its mainland mobile number will be cancelled immediately. To continue using the service, you or the other individual must subscribe again.
No. You cannot subscribe to any SmarTone value-added services with this mainland mobile number.
Yes. Once the service is terminated, you will not be able to retrieve the mainland mobile number. To use the service again, you must subscribe again.
| Services | Compatibility |
| Voicemail | All the settings will be applied together with main line number |
| Call Waiting | All the settings will be applied together with main line number |
| Call Forwarding | All the settings will be applied together with main line number |
| Secretarial Service | All the settings will be applied together with main line number |
| Conference Call | Not Supported |
| Video Call | Not Supported |
| International Call Forwarding | All the settings will be applied together with main line number |
No. "Easy Number" does not support MMS.
No. You can use your SmarTone’s main line number to send SMS and make local or overseas phone calls if necessary.
There is no difference from answering average incoming phone calls, but no caller ID is displayed. Before you can receive phone calls outside Hong Kong, you must first activate your roaming service of the main line number in your SmarTone monthly mobile plan.
Upon the activation of mainland mobile number, customers can choose one of following methods to receive SMS sent to the mainland mobile number:
Method 1: SMS will be received and stored in your message inbox as current practice. However, the sender number will display with a prefix "193" as identification. You must first activate your roaming service of the main line number in your SmarTone monthly mobile plan.
Method 2: SMS will be received via “Add-on Numbers / Easy Number” app. The sender number will not display with a prefix "193".
Sorry, “Easy Number” cannot provide this option.
The relevant roaming charges will be shown in the phone bill under the main line number.
Before you can receive phone calls or SMS outside Hong Kong, you must first activate your roaming service in your SmarTone monthly mobile plan.
Scenario 1: If you are trying to receive SMS or calls outside of Hong Kong, please ensure your roaming service has been activated for the main line number of your SmarTone mobile monthly plan. If the problem persists, please contact your third-party service provider directly to sort out the situation.
Scenario 2: If you are unable to receive SMS or calls in Hong Kong, please contact your third-party service provider directly to sort out the situation.
The scope and service applicability of “Easy Number” Mainland Mobile Number depend on the system specification and terms of third-party service providers. Please contact the respective service providers for more details.
