Easy Number - FAQ - SmarTone
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Immerse in Hassle-Free Digital World of Mainland
“Easy Number” Mainland Mobile Number – $18/month, access mobile payment apps in Mainland China
About “Easy Number” Mainland Mobile Number
  • Q1What is "Easy Number" Mainland Mobile Number?
    A1

    “Easy Number” Mainland Mobile Number is a mainland mobile number that does not require changing SIMs. Simply activate in Hong Kong for a seamless connection in China. Immerse in the hassle-free digital world of mainland and open bank accounts, access mainland mobile payment apps, receive SMS, OTPs and phone calls.

  • Q2 What are the charges for "Easy Number" Mainland Mobile Number?
    A2

    For fee details, please click here.

  • Q3Is "Easy Number" Mainland Mobile Number available to everyone?
    A3

    No. “Easy Number” Mainland Mobile Number is only available for customer who has subscribed to SmarTone monthly mobile service plan with Hong Kong Identity Card. Applicant must be the account holder or the authorized user dedicated by the account holder, and must be aged 18 or above. If an account holder appoints any authorized user to manage the account under his/her monthly mobile service plan, the account holder will not be entitled to apply for the Service. Each Hong Kong Identity Card holder can subscribe to a maximum of 3 Standard Plans of the Service.

  • Q4How to subscribe to "Easy Number" Mainland Mobile Number?
    A4

    For subscription details, please click here.

  • Q5How many “Easy Number” Mainland Mobile Number Services can I subscribe to?
    A5

    Each Hong Kong Identity Card holder can only subscribe to a maximum number of 3 Standard Plans of the Service, while each SmarTone mobile phone number can be registered for one Standard Plan only. Each Standard Plan will be allocated with one mainland mobile number.

  • Q6Can I use the service immediately after application?
    A6

    A mainland mobile number will be assigned to you after subscribing. Complete the Real-name Registration of “Easy Number” Mainland Mobile Number within 14 days by submitting personal information, Mainland Travel Permit for Hong Kong and Macao Residents and recent photo, and the service will be activated in 2 days. Please download “Add-on Numbers/Easy Number” apps to complete the Real-name Registration of “Easy Number” Mainland Mobile Number.
    For Real-name Registration details, please click here.

  • Q7Can I use my expired Mainland Travel Permit for Hong Kong and Macao Residents to apply for the real-name registration of “Easy Number” mainland mobile number?
    A7

    In general, the validity of the Mainland Travel Permit for Hong Kong and Macao Residents submitted by the customer must be at least 3 months. According to the announcement from the National Immigration Administration on April 28, 2023, the validity of any Mainland Travel Permit for Hong Kong and Macao Residents, which expires between January 1, 2020 and December 30, 2023, will be extended until the end of the year. Therefore, we also have made special arrangements accordingly. If the validity of the customer’s Mainland Travel Permit for Hong Kong and Macao Residents falls within the aforementioned period, the customer may use this document for real-name registration on or before December 31, 2023.

  • Q8How can I apply for the Real-name Registration Certificate?
    A8

    You will need to complete the Real-name Registration of “Easy Number” Mainland Mobile Number before applying for the Real-name Registration Certificate.
    For Real-name Registration details, please click here.
    For Real-name Registration Certificate application details, please click here.

  • Q9How many mainland mobile numbers can be allocated to each “Easy Number” Mainland Mobile Number service plan?
    A9

    Only one mainland mobile number will be allocated to each “Easy Number” Mainland Mobile Number service plan.

  • Q10If I terminate "Easy Number" Mainland Mobile Number before the next bill date, can I receive a pro rata refund?
    A10

    No. "Easy Number" Mainland Mobile Number service is charged on a monthly basis, which has to be prepaid. A full monthly fee will still be charged even if the service is used for less than a month. The charges paid are non-refundable under any circumstances.

  • Q11How can I unsubscribe from "Easy Number" Mainland Mobile Number?
    A11

    You can call our 24-Hour International Toll-Free Roaming Hotline: +852 2793 6397 to unsubscribe. (Call directly for free in overseas)

  • Q12Are there any additional charges for using "Easy Number" Mainland Mobile Number?
    A12

    In addition to the monthly service fee, using “Easy Number” Mainland Mobile Number service to receive phone calls or send SMS outside Hong Kong will incur additional charges. No additional charges will be incurred for answering incoming calls in Hong Kong with “Easy Number” Mainland Mobile Number service. Please click here for charges details.

  • Q13Can I port my “Easy Number” Mainland Mobile Number to other mobile network operators?
    A13

    No. The mainland mobile number cannot be ported to other mobile network operators.

  • Q14Can I choose my own “Easy Number” Mainland Mobile Number?
    A14

    No. You will be assigned a mainland mobile number after subscribing.

  • Q15If I unsubscribe and then re-subscribe to “Easy Number” Mainland Mobile Number, can I re-use my previous “Easy Number” Mainland Mobile Number?
    A15

    No. When you re-subscribe to “Easy Number” Mainland Mobile Number, a new mainland mobile number will be assigned to you.

General Questions
  • Q1If I transfer the ownership of the main line number to another SmarTone customer, can I also transfer the ownership of the mainland mobile number?
    A1

    No. If you transfer the ownership of the main line number to another customer, "Easy Number" and its mainland mobile number will be cancelled immediately. To continue using the service, you or the other individual must subscribe again.

  • Q2Can I use this mainland mobile number for subscribing to other value-added services of SmarTone?
    A2

    No. You cannot subscribe to any SmarTone value-added services with this mainland mobile number.

  • Q3If I terminate "Easy Number" Mainland Mobile Number, will the mainland mobile number be cancelled immediately?
    A3

    Yes. Once the service is terminated, you will not be able to retrieve the mainland mobile number. To use the service again, you must subscribe again.

  • Q4My mainline number has already got call forwarding, call waiting, voicemail and secretarial services. Do I have to apply for new settings to use these services on my mainland mobile number?
    A4
    No. If the mobile service plan of your main line number already has call forwarding, call waiting, voicemail and secretarial services, you can also use these services on your mainland mobile number – all the settings will be applied together. Please see below for details:
    Services Compatibility
    Voicemail All the settings will be applied together with main line number
    Call Waiting All the settings will be applied together with main line number
    Call Forwarding All the settings will be applied together with main line number
    Secretarial Service All the settings will be applied together with main line number
    Conference Call Not Supported
    Video Call Not Supported
    International Call Forwarding All the settings will be applied together with main line number
  • Q5Aside from receiving SMS and incoming calls, can I get MMS (Multimedia Messaging Service) through the mainland mobile number?
    A5

    No. "Easy Number" Mainland Mobile Number does not support MMS.

  • Q6Can I send SMS and make local or overseas phone calls to friends via the mainland mobile number under "Easy Number" Mainland Mobile Number ?
    A6

    No. You can use your SmarTone’s main line number to send SMS and make local or overseas phone calls if necessary.

  • Q7How do I identify a call to my mainland mobile number? How to pick up the phone calls?
    A7

    There is no difference from answering average incoming phone calls, but no caller ID is displayed. Before you can receive phone calls outside Hong Kong, you must first activate your roaming service of the main line number in your SmarTone monthly mobile plan.

  • Q8How can I identify that an SMS is sent to my mainland mobile number? How to receive SMS?
    A8

    Upon the activation of mainland mobile number, customers can choose one of following methods to receive SMS sent to the mainland mobile number:
    Method 1: SMS will be received and stored in your message inbox as current practice. However, the sender number will display with a prefix "193" as identification. You must first activate your roaming service of the main line number in your SmarTone monthly mobile plan.
    Method 2: SMS will be received via “Add-on Numbers / Easy Number” app. The sender number will not display with a prefix "193".

  • Q9Can I choose to cancel the function of receiving incoming calls or SMS in “Easy Number” Mainland Mobile Number?
    A9

    Sorry, “Easy Number” Mainland Mobile Number cannot provide this option.

  • Q10How will the roaming charge of this service be shown in the phone bill?
    A10

    The relevant roaming charges will be shown in the phone bill under the main line number.

  • Q11How can I receive incoming calls and SMS outside Hong Kong?
    A11

    Before you can receive phone calls or SMS outside Hong Kong, you must first activate your roaming service in your SmarTone monthly mobile plan.

  • Q12I’ve used my “Easy Number” Mainland Mobile Number to register for a third-party service, but I can’t receive any calls or SMS from the third-party service provider. What can I do?
    A12

    Scenario 1: If you are trying to receive SMS or calls outside of Hong Kong, please ensure your roaming service has been activated for the main line number of your SmarTone mobile monthly plan. If the problem persists, please contact your third-party service provider directly to sort out the situation.
    Scenario 2: If you are unable to receive SMS or calls in Hong Kong, please contact your third-party service provider directly to sort out the situation.
    The scope and service applicability of “Easy Number” Mainland Mobile Number depend on the system specification and terms of third-party service providers. Please contact the respective service providers for more details.

  • Q13What can I do if my mainland mobile number from “Easy Number” Mainland Mobile Number has been used to sign up for third-party services?
    A13

    Please follow the instructions of the third-party service to re-register or enquire.

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