Mobile Services
Value-Added Services
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“Easy Number” Mainland Mobile Number is a mainland mobile number that does not require changing SIMs. Simply activate in Hong Kong for a seamless connection in China. Immerse in the hassle-free digital world of mainland and open bank accounts, access mainland mobile payment apps, receive SMS, OTPs and phone calls.
For fee details, please click here.
No. “Easy Number” Mainland Mobile Number is only available for customer who has subscribed to SmarTone monthly mobile service plan with Hong Kong Identity Card. Applicant must be the account holder or the authorized user dedicated by the account holder, and must be aged 18 or above. If an account holder appoints any authorized user to manage the account under his/her monthly mobile service plan, the account holder will not be entitled to apply for the Service. Each Hong Kong Identity Card holder can subscribe to a maximum of 3 Standard Plans of the Service.
For subscription details, please click here.
Each Hong Kong Identity Card holder can only subscribe to a maximum number of 3 Standard Plans of the Service, while each SmarTone mobile phone number can be registered for one Standard Plan only. Each Standard Plan will be allocated with one mainland mobile number.
A mainland mobile number will be assigned to you after subscribing. Complete the Real-name Registration of “Easy Number” Mainland Mobile Number within 14 days by submitting personal information, Mainland Travel Permit for Hong Kong and Macao Residents and recent photo, and the service will be activated in 2 days. Please download “Add-on Numbers/Easy Number” apps to complete the Real-name Registration of “Easy Number” Mainland Mobile Number.
For Real-name Registration details, please click here.
In general, the validity of the Mainland Travel Permit for Hong Kong and Macao Residents submitted by the customer must be at least 3 months. According to the announcement from the National Immigration Administration on April 28, 2023, the validity of any Mainland Travel Permit for Hong Kong and Macao Residents, which expires between January 1, 2020 and December 30, 2023, will be extended until the end of the year. Therefore, we also have made special arrangements accordingly. If the validity of the customer’s Mainland Travel Permit for Hong Kong and Macao Residents falls within the aforementioned period, the customer may use this document for real-name registration on or before December 31, 2023.
Only one mainland mobile number will be allocated to each “Easy Number” Mainland Mobile Number service plan.
No. "Easy Number" Mainland Mobile Number service is charged on a monthly basis, which has to be prepaid. A full monthly fee will still be charged even if the service is used for less than a month. The charges paid are non-refundable under any circumstances.
You can call our 24-Hour International Toll-Free Roaming Hotline: +852 2793 6397 to unsubscribe. (Call directly for free in overseas)
In addition to the monthly service fee, using “Easy Number” Mainland Mobile Number service to receive phone calls or send SMS outside Hong Kong will incur additional charges. No additional charges will be incurred for answering incoming calls in Hong Kong with “Easy Number” Mainland Mobile Number service. Please click here for charges details.
No. The mainland mobile number cannot be ported to other mobile network operators.
No. You will be assigned a mainland mobile number after subscribing.
No. When you re-subscribe to “Easy Number” Mainland Mobile Number, a new mainland mobile number will be assigned to you.
No. If you transfer the ownership of the main line number to another customer, "Easy Number" and its mainland mobile number will be cancelled immediately. To continue using the service, you or the other individual must subscribe again.
No. You cannot subscribe to any SmarTone value-added services with this mainland mobile number.
Yes. Once the service is terminated, you will not be able to retrieve the mainland mobile number. To use the service again, you must subscribe again.
| Services | Compatibility |
| Voicemail | All the settings will be applied together with main line number |
| Call Waiting | All the settings will be applied together with main line number |
| Call Forwarding | All the settings will be applied together with main line number |
| Secretarial Service | All the settings will be applied together with main line number |
| Conference Call | Not Supported |
| Video Call | Not Supported |
| International Call Forwarding | All the settings will be applied together with main line number |
No. "Easy Number" Mainland Mobile Number does not support MMS.
No. You can use your SmarTone’s main line number to send SMS and make local or overseas phone calls if necessary.
There is no difference from answering average incoming phone calls, but no caller ID is displayed. Before you can receive phone calls outside Hong Kong, you must first activate your roaming service of the main line number in your SmarTone monthly mobile plan.
Upon the activation of mainland mobile number, customers can choose one of following methods to receive SMS sent to the mainland mobile number:
Method 1: SMS will be received and stored in your message inbox as current practice. However, the sender number will display with a prefix "193" as identification. You must first activate your roaming service of the main line number in your SmarTone monthly mobile plan.
Method 2: SMS will be received via “Add-on Numbers / Easy Number” app. The sender number will not display with a prefix "193".
Sorry, “Easy Number” Mainland Mobile Number cannot provide this option.
The relevant roaming charges will be shown in the phone bill under the main line number.
Before you can receive phone calls or SMS outside Hong Kong, you must first activate your roaming service in your SmarTone monthly mobile plan.
Scenario 1: If you are trying to receive SMS or calls outside of Hong Kong, please ensure your roaming service has been activated for the main line number of your SmarTone mobile monthly plan. If the problem persists, please contact your third-party service provider directly to sort out the situation.
Scenario 2: If you are unable to receive SMS or calls in Hong Kong, please contact your third-party service provider directly to sort out the situation.
The scope and service applicability of “Easy Number” Mainland Mobile Number depend on the system specification and terms of third-party service providers. Please contact the respective service providers for more details.
Please follow the instructions of the third-party service to re-register or enquire.
