Steps for subscription & real-name registration of mainland mobile number

1. Open SmarTone CARE App, select “More” from the bottom-right menu > “Value-Added Services” > Easy Number > “Subscribe Now”
2. Download and open “Add-on Numbers” app to submit personal information, Mainland Travel Permit for Hong Kong and Macao Residents and recent photo for Real-name Registration
3. After document submission, customer will be notified of the status of the Real-name Registration via SMS within 2 days. If the registration is successful, the service can be used immediately

Real-name Registration Certificate Application Steps

You will receive a confirmation SMS after completing real-name registration successfully. You can then apply for “Real-name Registration Certificate”.

1. Open SmarTone CARE App and select “Value-Added Services” from the top-left menu > Easy Number > “Apply for Certificate (Must Complete RNR)”
2. The Real-name Registration Certificate will be sent to your registered email within 2-3 working days after submitting the application