“Data Roaming Day Pass/Multi-Day Roaming Data Pack” is available to all SmarTone customers with a monthly service plan subscription.
“Data Roaming Day Pass/Multi-Day Roaming Data Pack” can be used for email, apps, browsing, VoIP and tethering, but excludes peer-to-peer applications, FTP file sharing and webcam applications.
A day is defined as 00:00 to 23:59 local time of the visited destination.
“Data Roaming Day Pass/Multi-Day Roaming Data Pack” can be used on all smartphones, tablets or iPads.
No. You will not be charged. The daily rate will only be incurred once you start using roaming data.
To enjoy the fixed daily rates, you have to activate “Data Roaming Day Pass/Multi-Day Roaming Data Pack”. Otherwise standard roaming data charges will be incurred.
Yes. When daily data usage reaches 1GB, a SMS notification will be sent to the customer, who may reply to the SMS to purchase extra full speed roaming data. If no additional purchase for full speed data is made, the data speed will be at up to 512kbps for the Customer to continue with the use of data roaming. The speed adjustment of 512kbps will cease to apply when a new roaming data day charge commences at 00:00 local time of the visited destination.
Check via SmarTone CARE app –– Log into ‹My Account›, select ‹Mobile Usage› followed by ‹Roaming›.
Customers need to meet the following conditions to experience 5G data roaming services:
- Designated existing SmarTone 5G service plan subscribers
- Use compatible device (Click here for details)
- Use data roaming service in SmarTone designated destinations (e.g. China and South Korea)
There is no additional charge for 5G data roaming service, customers can use 5G data roaming service in the designated destinations with the same price.
“Data Roaming Day Pass/Multi-Day Roaming Data Pack” gives you all the benefits of traditional WiFi egg and prepaid SIM cards without any of their hassles:
No SIM swaps and no setups. Go online instantly upon arrival by simply turning on “Data Roaming”
Fixed daily rate, no bill shock
"Multi-Day Roaming Data Pack" can be used for up to 365 days, any remaining days can be rolled over to your next trip, no waste
No queuing up to get/buy local SIM, time-saving and convenient
Continue receiving important SMS from Hong Kong (e.g. credit card one-time password), no losing contact
Share roaming data with your travel companions
Applicable to over 60 regions worldwide, including mainland China, Japan, Thailand, South Korea, Taiwan, Singapore, Macau, Indonesia, Malaysia, Philippines, Australia, and New Zealand and other hot destinations
Enjoy the best network experience with high quality overseas mobile service provider partners
Check your "Multi-Day Roaming Data Pack" remaining days anytime with SmarTone CARE App – Log into <My Account>, select <Mobile Usage> followed by <Roaming>
Enjoy a fixed rate of $4/min# for incoming calls, outgoing calls to local and Hong Kong by roaming direct dial within the usage period of "Multi-Day Roaming Data Pack" in covered destinations
When daily data usage reaches 1GB, a SMS notification will be sent to the customer, who may reply to the SMS to purchase extra full speed roaming data. If no additional purchase for full speed data is made, the data speed will be at up to 512kbps for the Customer to continue with the use of data roaming. The speed adjustment of 512kbps will cease to apply when a new roaming data day charge commences at 00:00 local time of the visited destination.
