^Based on results obtained from SmarTone’s network speed test conducted in the first quarter of 2025. SmarTone compared 5G download speed in 99 MTR stations with Hong Kong’s 3 other 5G service providers and result found that SmarTone has the best network in terms of the numbers of stations having faster download speed when compared to the 3 other 5G service providers. The test used iPhone 13 Pro and was conducted during busy hours (1800 - 1930). The test result is based on the average of three tests conducted both at the station and inside the train.
Up to $1,400 Instant Handset Discount is based on customers can enjoy up to $1,000 Handset Voucher Offer and $400 Handset & Accessories Voucher Offer on Welcome Reward for designated handset purchase upon subscription of a designated 5G service plan under fixed-term contract. The value of the Handset Voucher Offer to be given will depend on the contract subscription selected by the customer.
“Over 90% of SmarT Pass holders got their devices within the first week of release in the last 3 years”Based on the Company pickup records arranged for SmarT Pass holders who successfully pre-ordered the respective handset before iPhone 15 series launch on September 22, 2023, the iPhone 16 series launch on September 20, 2024, and the iPhone 17 series launch on September 19, 2025 (“SmarT Pass Holders”). The data is for reference purposes only.
$139/ $179/ $239/ $299/ $399 Monthly Plan:
Monthly fee $139/ $179/ $239/ $299/ $399 are based on the original monthly fee $189/ $239/ $319/ $389/ $519 for 5G SIM Only Service Plan, after a rebate of $50/ $60/ $80/ $90/ $120 per month credited to the customer during the contract period. After expiry of the contract period, the customer will be charged at the prevailing comparable plan if the customer continues to use the service.
“Chinese Mainland and Macau Data Pack” Service Rebate: : Subscription to “Chinese Mainland and Macau Data Pack” is required within the contract period. Customer can enjoy a monthly service fee rebate under a designated plan within contract period. The amount of rebate depends on the monthly service charge at the time of service subscription. The rebate of the first bill month and/or the last bill month will be credited on a pro-rata basis based on the number of days of usage (If applicable). The rebate amount in a bill month will not be greater than the monthly service charge. After the expiry of the contract period, prevailing service fee will be charged if the customer continues to use the service.
Offer is only applicable to customer who subscribes / re-contracts / upgrades to a designated service plan. Customer is required to subscribe a designated service plan, sign a designated fixed-term contract subscription and pay an admin fee of $18 per month. Customer is further required to prepay designated amount of service fee and admin fee. The amount of required service fee prepayment, the extra data and/or free offers and/or the value of the premium to be given will depend on the contract subscription selected by the customer.
Terms and Condition For 5G service plan:
5G SIM Only Monthly Plan: The account registrant shall be responsible for the specified service plan and responsible all fees payable for the monthly bill of the specified service plan. The plan cannot be used in conjunction with “DataRoam Plan”.
Customers can enjoy Chinese Mainland & Macau Roaming Data Pack Offer and / or Multi-Day Roaming Data Pack (APAC) for free during the contract period upon subscription of a designated service plan under fixed-term contract. The data usage of the Chinese Mainland & Macau Roaming Data Pack Offer and / or Multi-Day Roaming Data Pack (APAC) to be given will depend on the contract subscription selected by the customer.
Unlimited Local Data:
2GB/4GB per month Chinese Mainland & Macau Roaming Data Pack: The 5G Service Plan includes 2GB/4GB of roaming data per month for use in Chinese Mainland and Macau. The monthly 2GB/4GB data allowance of the Package can be used in Chinese Mainland and Macau and only available for existing customers of the Company's designated monthly mobile service plan. Customers should activate "Data Roaming Day Pass" at the same time. When the Customer is located in Chinese Mainland and Macau and the data usage has exceeded the monthly allowance of the Package, the Company will notify the Customer by SMS. The Customer may reply by SMS to purchase a top-up of the Package at the charge as specified in the SMS received. If the Customer does not reply to top-up, any subsequent data roaming usage will be deducted from other roaming products. If no other product is available, customers will be charged at a fixed daily rate automatically. Our company reserves the right of final decision related to these offers and to change the Terms & Conditions without prior notice. Subject to relevant terms and conditions. Please refer to (T&C-I041).
Chinese Mainland & Macau Roaming Pack (10GB or 15GB/month Data & 200/month Voice Minutes): The Free 10GB/15GB per month Chinese Mainland & Macau Roaming Data Pack ("the Package") comprises 4GB of Chinese Mainland and Macau roaming data included in the 5G Service Plan and an additional free 6GB/11GB of Chinese Mainland and Macau roaming data provided during the contract period. The Free 6GB/11GB per month Chinese Mainland & Macau Roaming Data Pack is calculated based on the original monthly fee HK$178/HK$328, after a rebate of HK$178/HK$328 per month has been given to the customer within contract period. The monthly 10GB/15GB data allowance of the Package can be used in Chinese Mainland and Macau and only available for existing customers of the Company's designated monthly mobile service plan. Customers should activate "Data Roaming Day Pass" at the same time. When the Customer is located in Chinese Mainland and Macau and the data usage has exceeded the monthly allowance of the Package, the Company will notify the Customer by SMS. The Customer may reply by SMS to purchase a top-up of the Package at the charge as specified in the SMS received. If the Customer does not reply to top-up, any subsequent data roaming usage will be deducted from other roaming products. If no other product is available, customers will be charged at a fixed daily rate automatically. The 200 minutes of roaming voice minutes per month in Chinese Mainland and Macau within the contract period (“The Roaming Voice Offer”) is only applicable to Primary SIM Card. The Roaming Voice Offer is only applicable in Chinese Mainland and Macau for receiving calls, outgoing calls to local and Hong Kong by roaming direct dial. Calls in other destinations/ other roaming calls usage will be charge at standard roaming rates. The Roaming Voice offer cannot coexist with other packages that offer roaming voice minutes or roaming voice discounts (“The Designated Packages”). The Customer cannot enjoy the Roaming Voice Offer if Customer has purchased the Designated Packages when signing a contract, please check with our store assistances for the details. Our company reserves the right of final decision related to these offers and to change the Terms & Conditions without prior notice. Subject to relevant terms and conditions. Please refer to (T&C-I041).
15 days/36days/72 days APAC Multi-Day Roaming Data Pack within contract period: The Free 15 days/ 36 days/ 72 days APAC Multi-Day Roaming Data Pack (in contract) is calculated based on the original monthly fee HK$15/HK$36/HK$72, after a rebate of HK$15/HK$36/HK$72 per month has been given to the customer within contract period. The Customer shall use the “15 days/ 36 days/ 72 days APAC Multi-Day Roaming Data Pack (in contract)” for the period specified in the Sales and Services Agreement. The term shall start from the service effective date. "Data Roaming Day Pass" should be activated at the same time. 1 Data Pass can be deducted to offset 1 daily charge of Data Roaming Day Pass at designated destinations. Data Pass is not required to be used on consecutive days. When daily data usage reaches 1.2GB in a destination, the data speed will be capped at 512kbps. An SMS notification will be sent to the customer, who may reply to the SMS to purchase additional full speed roaming data at the prevailing rate. The remaining entitlement of the “Multi-Day Roaming Data Pack” will be automatically forfeited when the Term expires. If the number of days of Data Roaming Day Pass used by the customer exceeds the number of Data Pass owned by the customer; or if the customer uses Data Roaming Day Pass in non-designated destinations, the customer will be charged at the regular price of Data Roaming Day Pass. Data Pass is only available to main SIM mobile number under designated service plan. All registered mobile numbers under the same service plan must activate / switch on Data Roaming Day Pass and Roaming service to enjoy Data Pass upon subscription from main SIM. If 2 mobile numbers under the same service plan use Data Pass at the same time, 2 days would be deducted from the Data Pass. The daily service of “Multi-Day Roaming Data Pack” is provided by “Data Roaming Day Pass” and is subject to relevant terms and conditions. T&C apply (T&C-I025).
$1,000 / $1,500 / $2,500 Handset Voucher Offer: Customers can enjoy Handset Voucher Offer for designated handset purchase upon subscription of a designated service plan under fixed-term contract. The amount of the Voucher to be given will depend on the contract subscription selected by the customer. Customer is required to purchase designated handset at the prevailing Recommended Retail Price at the Company's stores. The offer is only applicable for customer purchase designated handset at Recommended Retail Price $5,000 or above. A prepayment of designated amount of service fee is required (If applicable). Prepayment amount depends on the service plan selected. The prepayment amount will be credited to the customer according to the rebate arrangement specified in the Sales and Services Agreement (or Supplemental Agreement to the Sales and Services Agreement) upon the activation. The prepayment amount will be credited to customer’s bank account via Faster Payment System (FPS) or will be credited to customers' monthly bill and the mobile services plan must be still activated. Customers must ensure the accuracy and completeness of the FPS information provided (If applicable). The rebate method depends on customers' selection. The offer is valid for 180 days from the date of contract subscription or the date of contract renewal acceptance. This offer cannot be used in conjunction with other Handset Voucher Offer. Customer can use the Handset Voucher Offer for one transaction only and can enjoy 12 months' Upgraded Back-to-Front “SmarTone Screen Replace™” for free upon designated handset purchase.
$400 Handset & Accessories Voucher Offer: Customers can enjoy Accessories Voucher Offer for designated handset and accessories purchase upon subscription of a designated service plan under fixed-term contract. Customer is required to purchase designated handset and accessories at the prevailing Recommended Retail Price / Subscriber Special Price/ designated special price at the Company's stores. The offer is valid for 180 days from the date of contract subscription or the date of contract renewal acceptance. Customer can use the discount offer for one transaction only within the validity period and enjoy 12 months' Upgraded Back-to-Front “SmarTone Screen Replace™” for free upon designated handset purchase. A prepayment of designated amount of service fee is required (If applicable). Prepayment amount depends on the service plan selected. The prepayment amount will be credited to the customer according to the rebate arrangement specified in the Sales and Services Agreement (or Supplemental Agreement to the Sales and Services Agreement) upon the activation. The prepayment amount will be credited to customer’s bank account via Faster Payment System (FPS) or will be credited to customers' monthly bill and the mobile services plan must be still activated. Customers must ensure the accuracy and completeness of the FPS information provided (If applicable). The rebate method depends on customers' selection.
“Super SmarT Pass” / “SmarT Pass”:
Available Date means Estimated Pickup Date: The estimated pickup date and time are for reference only. The actual pickup date may change due to supply issues, transportation circumstances, natural disasters, or force majeure events. The Company reserves the right to modify the estimated pickup date and time. The Company does not guarantee that the Customer will pick up the item on the estimated pickup date and time and shall not be liable to any consequences and loss incurred due to the estimated pickup date and time changes.
Upgraded Back-to-Front “SmarTone Screen Replace™”: “SmarTone Screen Replace™” is provided by Avo Insurance Company Limited and Sun Hung Kai Properties Insurance Limited (collectively “Avo”). Upon accidental physical damage of the designated handset screen and/or its back cover, and wearable device front screen, Avo will reimburse the cost of screen/ back cover repair or replacement, once only within the first 12 months from the effective date of Screen Replace. The reimbursement is subject to submission by the customer of the official invoice (must include the IMEI / Serial number of the device) from the manufacturer or its authorised repair centres as stipulated by Avo. The maximum amount of the handset reimbursement is HK$3,000 per claim. The maximum amount of the wearable device reimbursement is HK$1,500 per claim. The reimbursement is restricted to covering the repair or replacement cost of accidental physical damage of the designated handset screen and/or its back cover, and wearable device front screen, and expressly excludes any other repair and refurbishment of any other component or the handset itself. If the manufacturer or its authorised repair centres, as stipulated by AVO, offer a replacement as the only option for repair, Avo may exercise discretion and will reimburse up to 60% on the cost of replacement, subject to the maximum limit per device. The reimbursement percentage can vary from time to time and Avo's decision on the validity for reimbursement is absolute and final. Subject to relevant terms and conditions. Our Company reserves the right for final decision to this offer and changes the terms and conditions without prior notice.
Add-on SIM card(s):
$500 Handset & Accessories Voucher Offer:
Customers can enjoy $500 Handset & Accessories Voucher Offer for each 5G Add-on SIM card to purchase designated handset and accessories upon subscription maximum 4 pcs 5G Add-on SIM cards under a 5G designated service plan under fixed-term contract. Customer is required to purchase designated handset and accessories at the prevailing Recommended Retail Price / Subscriber Special Price/ designated special price at the Company's stores. The offer is valid for 180 days from the date of contract subscription or the date of contract renewal acceptance. Customer can use the offer for one transaction only within the validity period and enjoy 12 months' Upgraded Back-to-Front “SmarTone Screen Replace™” for free upon designated handset purchase. A prepayment of designated amount of service fee is required (If applicable). Prepayment amount depends on the service plan selected. The prepayment amount will be credited to the customer according to the rebate arrangement specified in the Sales and Services Agreement (or Supplemental Agreement to the Sales and Services Agreement) upon the activation. The prepayment amount will be credited to customer’s bank account via Faster Payment System (FPS) or will be credited to customers' monthly bill and the mobile services plan must be still activated. Customers must ensure the accuracy and completeness of the FPS information provided (If applicable). The rebate method depends on customers' selection.
Monthly Fee Rebate:
Monthly fee rebate will be credited to the customer monthly during the term of designated Service Plan according to the credit arrangement specified in the Sales and Services Agreement (or Supplemental Agreement to the Sales and Services Agreement). If the customer changes /upgrades to other service plans during the term of the designated service agreement, the entire rebate amount / remaining balance of rebate amount will be forfeited. Rebate amount cannot be exchanged for cash or refund under any circumstances.
Welcome Reward: Offer is only applicable to new customers who subscribe to a designated service plan.
6-month Disney+ Standard On SmarTone Offer
A minimum 12-month fixed term contract is required for the Disney+ Standard service. The customer can enjoy this service at the SmarTone Exclusive Price of HK$81 during the contract period. The average monthly fee is calculated based on the SmarTone Exclusive Price, after deducting a rebate of HK$81 per month given in the first 6 bill months within the contract period. Upon the expiry of the contract, the customer will be charged at the prevailing retail price of the service if the customer continues to use the service. The offer cannot co-exist with prevailing Disney+ offer under plan subscription offer / 1+1 5GBB Combo offer. Subject to relevant terms and conditions. Please refer to T&C-V162 for details.
Customer will receive an email or SMS notification about Disney+ service activation on the effective date of the Service. To activate Disney+ service, Customer must complete the activation by creating a Disney+ account (or log into an existing Disney+ account (if applicable)) and entering required information at Disney+ website through the designated activation link provided by SmarTone per instruction stated in the notification.
If Customer has an existing Disney+ account, Customer can link to it during Disney+ service activation. To avoid duplicated or unintended subscription and charge, Customer must review / manage subscription on the 'Account' page under the Disney+ account. For any queries regarding billing with Disney+ for the existing Disney+ account, please contact Disney+ customer service directly. If Customer has an existing Disney+ subscription through a third party, he / she must manage that subscription directly via such third party. SmarTone shall in no event be responsible to give any prior reminder in this respect nor be liable for any Customer's failure to timely and properly review or manage their Disney+ subscription.
If Customer has a Disney+ Extra Member Add-on with The Walt Disney Company (Hong Kong) Limited, The Walt Disney Company (Hong Kong) Limited will continue to bill the Customer on the Extra Member Add-on and give the Customer access to the Extra Member Add-on until cancelled.
APAC Multi-Day Roaming Data Pack 50% Off Discount: “APAC Multi-Day Roaming Data Pack 50% Off Discount” (“this Offer”) is calculated based on 2 types of current original fees of APAC 4-Day and 7-Day Multi-Day Roaming Data Pack, after a rebate of half current original fees of Multi-Day Roaming Data Pack offered to the customer. The related fees are subject to change without prior notice. This Offer is only applicable to customers who subscribe to a designated service plan. This Offer is limited in quantity and may end early without prior notice. Each eligible customer can enjoy this Offer a maximum of 5 times during the contract period. The “APAC Multi-Day Roaming Data Pack 50% Off Discount” coupon (the “Coupon”) will be added to the accounts of eligible customers within 3 working days after the activation of designated service plan. Customers will receive an SMS notification. Customers can view and use the relevant coupons in the “My Coupons” section of the SmarTone CARE App. Any Eligible Customer fails to use the coupon within the contract period shall automatically forfeit the Offer. Each coupon can be used to purchase either the APAC 4-Day or APAC 7-Day “Multi-Day Roaming Data Pack” at half price for one time only. For details about the “Multi-Day Roaming Data Pack”, please click here. The daily service of “Multi-Day Roaming Data Pack” is provided by “Data Roaming Day Pass” and is subject to relevant terms and conditions. For details, please refer to T&C-I025. The company reserves the right to vary, modify or terminate the contents of this promotion, as well as to amend any of the relevant terms and conditions from time to time without prior notice. The company's decision and record shall be final in case of any dispute.
$300 Supermarket Coupon Offer: Customers can enjoy $300 Supermarket Coupon Offer upon subscription of a designated service plan under fixed-term contract. A prepayment of designated amount of service fee is required (If applicable). Prepayment amount depends on the service plan selected. The prepayment amount will be credited to the customer according to the rebate arrangement specified in the Sales and Services Agreement (or Supplemental Agreement to the Sales and Services Agreement) upon the activation. The prepayment amount will be credited to customer’s bank account via Faster Payment System (FPS) or will be credited to customers' monthly bill and the mobile services plan must be still activated. Customers must ensure the accuracy and completeness of the FPS information provided (If applicable). The rebate method depends on customers' selection. The use of Supermarket Coupon is subject to the relevant merchant’s terms and conditions. Please refer to the back of the coupon for details. The Company makes no representation or guarantee as to the quality and availability of the products, services, or information provided by the Merchants.
AI Connect Service:
Local Data-FREE Access to Popular AI Platforms:
$300 Handset & Accessories Voucher Offer:
SmarTone Membership Programme and Privilege:
General Terms and Conditions:
Each designated contract subscription is entitled to the above offer once only. SmarTone reserves the right to offer an alternative gift of equivalent or approximate value. This offer cannot be used in conjunction with other subscription / re-contract / upgrade / Add-on SIM card offers. SmarTone reserve the right to terminate or suspend the Offer or the entitlement to the Offer without notice if (a) it is in the opinion of SmarTone providing the Offer would cause it to be in breach of any applicable law, requirement of any competent authority or internal policy; (b) the Eligible Customer’s mobile service with SmarTone has been suspended or otherwise terminated; (c) SmarTone discovers or reasonably suspects that (i) any information which the Eligible Customer provides is inaccurate, incomplete, false or misleading in any respect; and/or (ii) the Eligible Customer might have participated in any illegal, fraudulent, suspicious, deceptive, abusive or unfair behaviours or reselling or otherwise breaching the terms and conditions of SmarTone or applicable laws and regulations; (d) eligible customer changes to other service plans/ cannot activate the service in 180 days upon the contract subscription. If SmarTone believes that any Eligible Customer has acted in an abusive manner, SmarTone may terminate their entitlement to enjoy the Offer. SmarTone has the right to charge the full amount of the offer without prior notice. This offer cannot be transferred to any third party and is neither refundable nor exchangeable for cash. SmarTone shall in no event be responsible for anything arising from any unauthorized use to any Eligible Customer’s SmarTone mobile service account at any given time including any fees or charges so incurred and shall in no event be liable for any suspension or termination of the Offer. SmarTone reserves the right of final decision relating to the promotions and any dispute thereof, and may change the terms and conditions without prior notice. Subject to relevant terms and conditions please ask our store assistants for details.