Phishing Alerter

Yes, you can still receive the alerts whether you’re in Hong Kong or overseas.

After receiving a suspicious SMS, do not click on any links or provide any personal information. Verify the authenticity of the message via the official channels.

If you have enabled spam message filtering, your phone will automatically classify the suspicious messages as spam and will not notify you of these messages. In this case, you may receive our suspicious message alert without finding the actual message in your inbox. You can locate the message by following the steps below.

For Android users with Google Messages
Suspicious messages are automatically stored in the Spam & Blocked folder

For iOS users with Data Guard enabled
Suspicious messages are automatically stored in the Junk Messages

When a message is sent to a customer, the system needs time to verify it against our real-time database. As a result, there may be a slight delay in sending the alert.

As scammers continue to change sender IDs and messages to evade detection, we utilise big data to collect, analyse and detect suspicious messages. Despite our near real-time updates to our database, we cannot guarantee the identification of all suspicious messages. We encourage customers to report all suspicious messages to help the system more effectively identify them, further reducing the risk of falling victim to scams.