All-new Upgraded SmarTone CARE App

An array of caring services, plus customizing their interface and staying up-to-date with the exclusive offers, curated rewards and the latest news!

All-new Upgraded SmarTone CARE App

An array of caring services, plus customizing their interface and staying up-to-date with the exclusive offers, curated rewards and the latest news!

Pay by SmarTone Bill

With “Pay by SmarTone Bill”, you can consolidate all your in-game purchases, app purchases, streaming services and cloud storage subscriptions, all paid through your SmarTone bill!
No credit card required, saving on transaction fees while reducing the risk of credit card fraud!

Apple Service

Google Play

Activate “Pay by SmarTone Bill”

Please scan the QR code and follow the steps below to set up.

Please scan the QR code and follow the steps below to set up.

Tap “Add Payment Method”

Tap “Mobile Phone and “Use This Mobile Number” (SmarTone mobile number), tap “Done"

Your account will now charge all future purchases to your mobile phone bill.

Frequently Asked Question

Frequently Asked Question

Payments and Purchases

Technology Requirements

Data Charges

Cancellation And Refund Requests

What are the types of digital content I can purchase using "Pay by SmarTone Bill" as a payment method?

At present, you can make purchases from the App Store, iTunes Store, subscribe to Apple Music, and buy iCloud storage.

How do I sign up for this service?

You will need to set up an Apple ID before using this service. Once you have an Apple ID, you will be able to set up "Pay by SmarTone Bill".

Is "Pay by SmarTone Bill" available to all customers?

This service is currently available to SmarTone customers with monthly mobile bill account except PayGo customers, SmarTone stored-value SIM customers, or customers who have subscribed with a business registration.

Is it necessary to insert the SIM card in the mobile device in order to use this service?

No. If you have signed up for this service with your Apple ID, Apple will verify your transactions even without your SIM card inserted in the device.

Is there a maximum purchase amount that can be charged to my SmarTone bill through "Pay by SmarTone Bill"?

Yes. All new SmarTone monthly bill service accounts are subject to a purchase limit of HK$300 per billing cycle for purchases via the Service during the first 180 days after activation of the mobile telephone service. Thereafter, the purchase limit will be changed to HK$800 per billing cycle. Selected customers can enjoy even more purchase limit. The period of each purchase limit per billing cycle starts from the first day of the billing cycle and ends on the last day of that billing cycle.

I have set up "Pay by SmarTone Bill" for my Apple ID. Can I charge transactionsto my SmarTone bill on other Apple devices logged in with the same Apple ID?

Yes. "Pay by SmarTone Bill" will be set as the default payment mode of your Apple ID. This setting will apply to other Apple devices if you log in with the same Apple ID.

I have multiple Apple devices logged in with the same Apple ID. Can I disable "Pay by SmarTone Bill" for specific devices?

No. As the payment setting is tied to your Apple ID, you cannot disable "Pay by SmarTone Bill" for specific Apple devices.

What happens if I change my mobile number? Will I need to set up "Pay by SmarTone Bill" again?

Yes, you will need to set up "Pay by SmarTone Bill" again.

View more frequently asked questions

How can I disable "Pay by SmarTone Bill" on my SmarTone mobile number?

Please contact us through the hotline or visit our stores, we will be glad to offer assistance.

Do I need Internet access to use "Pay by SmarTone Bill"?

Yes. In order to use "Pay by SmarTone Bill", you must be connected to Internet via mobile data or WiFi.

Apart from the amount charged for the transaction, are there additional fees to use "Pay by SmarTone Bill" service?

Downloading or browsing this service will require Internet connection, in which use of mobile data may incur charges. If the service is used abroad without using WiFi, standard roaming data charges will be applicable.

I have been wrongly charged for a purchase. How do I request for refund?

To request cancellation of transactions or refunds, please contact Apple through support.apple.com

Terms and Conditions for these Services

Subject to relevant terms and conditions. Please click here for details.

Activate “Pay by SmarTone Bill”

Please scan the QR code and follow the steps below to set up.

Please scan the QR code and follow the steps below to set up.

Tap "Payments and subscriptions".

Confirm to enable SmarTone HK billing feature.

Fill in billing details and save.

Setup is complete when your SmarTone mobile number is shown on the menu.

Remark: For first-time registration on your Android smartphone, you will need to be connected to SmarTone network.
Android, Google Play and the Google Play logo are trademarks of Google LLC

Frequently Asked Question

Frequently Asked Question

Is “Google Play Direct Carrier Billing” available to all customers?

This service is currently available to customers with monthly service plan subscription except PayGo customers, SmarTone stored-value SIM customers, or customers who have subscribed with a business registration.

If I change to a new SIM card or another smartphone, do I need to enable “Google Play Direct Carrier Billing” again with my Google Play account?

Yes, you will need to enable the service again.

After enabling “Google Play Direct Carrier Billing”, can I change to another payment method?

Yes, you can simply go to “My account” on Google Play to select another payment method.

Terms and Conditions for these Services

Subject to relevant terms and conditions. Please click here for details.