All apps that can be used in Hong Kong can also be used when using the SmarTone data roaming service. If the app sets regional restrictions on Hong Kong, customers can’t access certain apps even if the customer is in an unrestricted area. For details, please contact the app’s developer.

“Multi-Day Roaming Data Pack” is charged on a per-day-per-destination basis for each phone number. “One day entitlement” will be deducted for each day of data roaming usage per destination. "Each day" is defined as 00:00 to 23:59 local time of the visited destination. For destinations with multiple time zones, the time of the capital of the visited destination will prevail. For covered areas, please visit here.

Moreover, "Multi-Day Roaming Data Pack" supports in-flight roaming, a day of entitlement will be deducted for its use. If you use in-flight roaming and data roaming upon arrival on the same day, a total of two days will be deducted.

One day will be deducted for every day you use. 'A day' is defined as 00:00 to 23:59 local time of the visited destination.
Using roaming data in both mainland and Macau on the same day will only deduct one day;
Using data roaming in two or more designated destinations in Europe will deduct a maximum of two days.

We will deduct from the “Mainland & Macau Roaming Data Pack“ before deducting days from "Multi-Day Roaming Data Pack“ when you use roaming data in Mainland & Macau.

You also have the option to temporarily suspend the use of the "Mainland & Macau Roaming Data Pack" through the CARE App, according to your needs. This will allow you to use "Multi-Day Roaming Data Pack".

We have prioritized the order in which they are deducted, allowing you to roam and relax!

Below is the deduction order for our roaming products. Click on the icons below for details.

First deduct

Last deduct

Open CARE App and select “Roaming” to check your “Multi-Day Roaming Data Pack” remaining days anytime, anywhere.

Simply enable “Data Roaming” in your phone settings and use in-flight roaming in Aeromobile-supported airlines and aircraft models (updated regularly, please visit https://www.aeromobile.net/airlines/）

One day will be deducted from “Multi-Day Roaming Data Pack” for an in-flight roaming use.'A day' for in-flight roaming is defined as 00:00 to 23:59 Hong Kong time. If you use in-flight roaming and data roaming upon arrival on the same day, a total of two days will be deducted.

To protect our customers, we will only confirm the purchase of "Multi-Day Roaming Data Pack" from the primary cardholder. Primary cardholder and add-on SIM users can share the use of the service. If add-on SIM users wish to purchase, simply contact the primary cardholder.

Yes. Add-on SIM users simply have to register for "Data Roaming Day Pass" to share the use of “Multi-Day Roaming Data Pack” with primary cardholder. If two numbers are using roaming data at the same time, two days of entitlement will be deducted.