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You can continue enjoying SmarTone 5G’s widest coverage in Hong Kong^ with this prepaid SIM card

Step 1 : Dial *111*359# to obtain your mobile number  
Step 2: Recharge your SIM

Recharge Methods

You may recharge your stored-value SIM in any of the following ways. The validity of your card will be reset for 180 days upon recharge at HK$50 or above per transaction.


1. Electronic Recharge Channels

• E-Wallet

SmarTone Prepaid app supports various e-wallets, including Credit Card, Octopus, WeChat Pay, Alipay HK and PayMe.

  • Open SmarTone Prepaid app and tap “Top-up” icon
  • Click “E-wallet” & choose recharge amount
  • Finally, select one of the e-wallets to process the payment
  • SmarTone Prepaid can be used on smartphone running ios 11.0 or above AndroidTM 5.0 or above. You can download SmarTone Prepaid from App Store or Google Play.
  • Open WeChat app and tap "Wallet" icon under "Me"
  • Press "Telecom Payment" icon, choose "Prepaid Card Top-up"
  • Enter your mobile number, choose "SmarTone" and recharge amount, then press "Recharge Now"
  • Follow the instruction to input payment passcode to recharge your prepaid card
  • The recharge value will be added to your account within 5 minutes
  • Open Octopus app and tap "Payment" icon
  • Choose "SmarTone" and click "Prepaid Card Recharge"
  • Enter your mobile number and recharge amount, then press "Pay Now"
  • Choose the payment type
  • 1. Octopus Wallet: Log in your Octopus Wallet account, then click "Confirm"; or
  • 2. Octopus card: Turn on NFC function on your device, then tap your Octopus card
  • The recharge value will be added to your account within 5 minutes
  • Open AlipayHK app and tap “Bill Payment" icon
  • Enter your mobile number, choose "SmarTone" and recharge amount, then press “Next"
  • Check payment amount / phone number, then press "Confirm“
  • The recharge value will be added to your account within 5 minutes

• Others

  • Secure online recharge with your credit card while you are in Hong Kong or overseas.
  • Just enter your mobile number under 'Bill/Account/Invoice Number' at any ATM with bill payment service to complete the transaction. Top up effective time via 'Jetco'/ 'ETC', within 30 minutes / 2 working days respectively.
  • Dial 18011 for PPS bill registration and 18031 for recharge. Enter merchant code and your mobile phone number, then follow the instruction to recharge your card
  • The recharge value will be added to your account within 2 working days

2. Recharge Voucher

  • Purchase a recharge voucher at any SmarTone store, SmarTone Online Store, SmarTone direct sales team or over 900 authorised resellers displaying the SmarTone signage in Hong Kong. Simply follow the recharge procedure printed on the voucher to recharge your card while you are in Hong Kong or overseas. The recharge value will be instantly loaded to your account. Now also available at new sales outlets:


Step 3: Subscribe 5G Local Data Plan 
Local Data Plans Subscription
Online Quick Access Codes
180 Days / 5GB / HK$48 Visit SmarTone CARE app or prepaiddata.smartone.com/ppdp100c to subscribe the local data plan
180 Days / 10GB / HK$88

  • Subscription method
    1. 1. Use the required service prepaid SIM card to visit SmarTone CARE app to subscribe the Data Plan ; or
    2. 2. Customers are required to press related quick access codes
  • You can only subscribe to one of the above Data Plans at the same time
  • To optimize 5G experience, please ensure you are using a 5G phone. This SIM card also support 4G/3G phones
  • Data usage on smartphone and tablet only. Actual data transmission speeds may vary due to Internet traffic conditions, local conditions, hardware, software and other factors which may arise
  • If you are unable to visit SmarTone CARE app, please ensure:
    The required service prepaid SIM card is inserted, and connected to SmarTone mobile data network
General Inquiry
Card Activation This SIM card is required to complete real-name registration before activation#
Data Include 8GB / 30 Day 5G local data (3GB Basic + 5GB Activation Bonus)
Administration Fee $3/ Month (Waived for first 60 days)*
Card validity 180 Days (After activation)
The validity of the SIM will be reset for 180 days upon recharge at HK$50 or above
Retrieve prepaid card mobile number or, making first call in Hong Kong
(Mobile number will be informed by SMS)
Balance inquiry
Language Setting Cantonese: (Default)
Mandarin:
English:
Internet Access Setting (APN) Mobile phone / device:
  • “Setting” > “ APN” set as “Smartone” Turn On “Mobile Data” service

#According to the Telecommunications (Registration of SIM Cards) Regulation


^“The Widest Coverage in Hong Kong” is based on results obtained from SmarTone's road test conducted on 19 Jul 2021. The route of the road test went through the 18 districts of Hong Kong, covering major roads including expressways, trunk roads, tunnels and bridges. 5G coverage is defined as spot with received 5G radio signal level not weaker than -95dBm.


*A monthly administration fee of HK$3 will be deducted upon the activation of the card and automatically deducted on the same date every month (If the date of activation falls between 28th-31st inclusive, the administration fee will be deducted on 28th of each month)


For details of “5G Local Prepaid SIM Card" service's terms and conditions, please click here
Subject to relevant terms and conditions. Please refer to T&C 01 and T&C 01A for details.
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