Local Prepaid SIM Self-service Port-In

Port in Yourself. Easy, Convenient, Quick

Applicable to local prepaid SIM and monthly mobile service plan port-in.

1. Easy

Purchase and activate SmarTone prepaid SIM

*Please complete Real Name Registration

2. Convenient

Download “SmarTone Prepaid” App

3. Quick

Apply for port-in in “SmarTone Prepaid” App

“SmarTone Prepaid” App Port-In - User Guide

Enter the port-in mobile number, then enter the one-time password

Please select the currently use port-in number type and upload identify document

Confirm identity, effective date and time

Applicant to sign

Application complete

Mobile Number Port-In Notes

1. Port in Yourself is not applicable to mobile numbers under SmarTone network. For enquiries, please contact your existing mobile service provider.

2. The port-in application may be rejected if:

The name of mobile number owner does not match
The ID number of mobile number owner does not match
Incorrect port-in information (e.g. the port-in mobile number)
Incorrect selection of port-in number type

3. On the effective port-in date, make sure the existing mobile number and SmarTone prepaid mobile number are both effective. Otherwise, the number may not be able to port into SmarTone.

4. Port in Yourself is not applicable to Data & Voice Prepaid SIM Card (HK-Macau).

FAQs

1. How long is the port-in application process?

It normally takes about 3 days, once it’s in effect, the port-in mobile number will automatically replace the original SmarTone mobile number. Customers do not have to contact their mobile operator

2. Can I use a prepaid SIM mobile number or a mobile number with monthly plan for port-in?

Both can be port-in, please contact your current mobile operator if unsure whether the port-in number is monthly plan or prepaid SIM

Monthly plan customers: Please ensure you are the owner of the mobile number, and the old contract has ended or about to end

Prepaid SIM customers: Keep the current prepaid SIM active

3. Will there be a notification if the port-in application is not successful?

You will receive an SMS notification

4. Will the original mobile number become invalid if the port-in application is not successful?

No, and your original mobile number will still be under the service of your current mobile operator. Your mobile service will still be in use