New Customer Subscription Offer:
- Only applicable to new customers / existing customers with a new subscription or designated existing customer. Customer is required to subscribe a designated service plan, sign a 12-month fixed-term contract subscription and pay an administrative fee of $18 per month.
- Customer is further required to prepay designated amount of service fee and administrative fee. The amount of required service fee prepayment, the extra data and/or free offers and/or the value of the premium to be given will depend on the contract subscription selected by the customer.
- Each designated contract subscription is entitled to the above offer once only. The Company reserves the right to offer an alternative gift of equivalent or approximate value. This offer cannot be used in conjunction with other subscription / re-contract offers.
- The above offers will be forfeited if the customer changes to other service plans/ fails to activate the service in 180 days upon the contract subscription, and the Company has the right to charge the full amount of the gift without prior notice.
ExtraCare Smartphone Plan at a monthly fee of HK$158:
- A fixed-term contract and an admin fee of HK$18/month are required.
- The first 14GB of this plan is at up to 42Mbps. Under FUP (Fair Usage Policy), when monthly data usage reaches the plan's data allowance (14GB), data service continues (up to 42Mbps) without data capping, but access to network resources will be given lower priority and data service experience may be affected.
- Local data usage excludes tethering and peer-to-peer applications.
- This Plan is not applicable to 2G phones/ connected devices or any phones/ connected devices which have manually opted for 2G network.
- This plan does not support any web browsing in desktop mode via any mobile browser.
- ExtraCare Smartphone Plan is not applicable to other connected devices (including but not limited to USB modem/ pocket WiFi/ TV box/ BlackBerry smartphones with BlackBerry 7 OS and earlier versions). If the customer uses this plan on other connected devices, 2G phones/ connected devices or any phones/ connected devices which have manually opted for 2G network, any charges which may incur will be borne by the customer. Actual data transmission speed may vary due to Internet traffic conditions, local conditions, hardware, software and other conditions which may arise.
- If customers opt for particular additional multimedia services (including but not limited to X-Power); when local data usage exceeds 14GB, customer experience of those related multimedia services will be affected. Please ask our store assistants for details.
- Call duration is rounded up to full charge units for computation purposes. Each full charge unit is based on a per minute airtime charge.
- Intra SMS is text SMS sent within Hong Kong to SmarTone customers and is subject to a monthly quota of 500 Intra SMS units (“Quota'). If the usage exceeds the Quota, the thereafter charge is HK$0.3 per Intra SMS; charge per Inter-network SMS is HK$0.6. Each SMS is calculated on 160 English characters or 70 Chinese characters basis. If your message exceeds this limitation, it will be transmitted in form of multiple SMS.
- Roaming charge & standard roaming data charge apply when roaming. Please ask our store customer service representative or visit our website for details.
- The minimum roaming data charging unit is 1KB. Usage under 1KB will be rounded up to the nearest 1KB.
- All customers can enjoy a deposit waiver on 001 IDD , 1638 IDD and International Roaming Services.
- The above offers cannot be used in conjunction with other promotional offers. All promotional offers are subject to change without prior notice.
- Subject to relevant terms and conditions. Please refer to T&C-T354
for details.
SmarTone Membership Programme and Privilege︰
- Customers who subscribe or renew designated mobile service plan will become SmarTone PRIORITY or SmarTone Members and the period is the same as that designated contract period.
- Fixed-term contract is required for SmarTone PRIORITY or SmarTone Members.
- The Company may terminate or change the terms and conditions of SmarTone Membership Programme at any time without prior notice.
- Offers may vary and are subject to change without prior notice. Learn more at SmarTone CARE app or www.smartone.com.
General Terms and Conditions:
- Customers cannot enjoy this offer in conjunction with other offers.
- This offer cannot be transferred to any third party and is neither refundable nor exchangeable for cash or other services/products.
- Subject to relevant terms and conditions.
- The Company reserves the right of final decision relating to the promotions and any dispute thereof, and may change the terms and conditions without prior notice.
Automatic Contract Renewal Arrangement
- If you agree and accept the arrangement for contract auto renewal, your mobile service plan and/or designated Value-Added Services will be automatically renewed at the prevailing price for the same contract period upon the expiry of the fixed contract term thereof, unless (i) You notify SmarTone the otherwise before the expiration of an existing or any of the renewed term of the contract via customer service hotline or retail shops of SmarTone; or (ii) SmarTone ceases to offer the same service plan and/or designated Value-Added Services. The same terms and conditions of the original contract shall remain unchanged. This automatic contract renewal arrangement shall be subject to the final and absolute discretion of SmarTone.