For account enquiry, please update SmarTone CARE to the latest version
Please input the following information
Proceed the enquiry with the following username

Thank you for using S-Bots
To help us further improve, please give us your feedback.

If you would like us to contact you to follow up your feedback, please give us your contact information.

海 外 數 據 增 值 易
Auto Top-up Abroad Pack
Connect Effortlessly while Studying Abroad with SIM Auto Top-up in Hong Kong
Auto Top-up Abroad Pack
  • Q1
    Can I get the UK mobile number in advance?


    Yes. You will receive a SIM card when you subscribe to the Auto Top-up Abroad Pack. The UK mobile number is printed on the SIM card.

  • Q2
    How to activate the SIM card?


    You need to activate the SIM card within 120 days; Please insert the SIM card into your phone on arrival in the UK or Europe& and make a call (e.g. CMLink Toll-free customer service hotline 10086) /connect to the internet to complete the activation.

  • Q3
    Apart from the UK, can the mobile data be used in other destinations?


    Apart from 100GB data in the UK for every month, the service also covers Europe&, Hong Kong and Mainland China!

  • Q4
    How to check the data usage?


    You can use UK mobile number to send a SMS with text “CHECK” to CMLink Toll-free customer service hotline 10086.

  • Q5
    What can I do if my SIM card has a problem and cannot be used?


    In the UK, Europe&, Hong Kong or other roaming regions, you can call +44 797 300 0186 with other SIM card/ landline numbers. In Mainland China you can call +86 400 1666 022 with other SIM card / landline numbers (roaming charges may be incurred in accordance with the service provider). Alternatively, call SmarTone 24-hour hotline 2880 2688 or visit any SmarTone stores in Hong Kong.

!The maximum usage of data in mainland China and Hong Kong is 22GB.

&Europe includes Austria, Azores, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, French Guiana, French Polynesia, Germany, Gibraltar, Greece, Guadeloupe, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Madeira, Malta, Martinique, Mayotte, Monaco, The Netherlands, Norway, Poland, Portugal, Reunion, Romania, Saint Barthelemy, Saint Martin (French), Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, Vatican City. Applicable European destinations will be updated from time to time, please visit for details.