Q6I am an existing Apple Music user but I did not sign up to pay via SmarTone previously. How do I switch?
You can switch to SmarTone billing with these steps:
Step 1: Stop your current Apple Music subscription near its renewal period with instruction provided HERE.
Step 2: Subscribe to Apple Music through SmarTone CARE.
Q7I have just subscribed to SmarTone Apple Music and am eligible for a 3-month free trial. What happens next?
For new users who have not had an Apple Music account before, you are entitled to a 3-month free trial. Unless otherwise specified by you, the Service will continue to be provided to you after the expiry of the Free Trial and such service will be switched to a then prevailing comparable plan on a non-contract basis that is specified from time to time.
Q8I would like to terminate Apple Music with SmarTone before renewal. Can I still enjoy the access after cancellation?
Yes, you will still be able to enjoy Apple Music until the service expires.
Q9Can I get the balance of my money back if I terminate Apple Music with SmarTone before subscription renewal?
No. The Service Plan is charged on a monthly basis. The monthly charges are non-refundable under whatever circumstances.
Q10My Apple Music subscription has expired. Can I subscribe to Apple Music again?
Yes. You can enjoy Apple Music again by subscribing through SmarTone CARE.
Q11How do I unsubscribe Apple Music with SmarTone?
You may unsubscribe by calling into our customer care at 2880 2688.
Q12I have issues using Apple Music. Where can I find help?
For any Apple Music application related issues, kindly escalate HERE. For billing related enquiries, please call our customer care at 2880 2688.
Q13Will using Apple Music consume my data quota?
Yes. Download and use of the Service will incur data charges. Local data will be charged at or deducted from the Customer’s subscribed price plan, whichever is applicable. Standard roaming data charges will apply while using the Service abroad. If the Customer has applied for a Roaming Data Pack, data will be deducted from the plan. Please visit HERE for details.