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Home       Privileges & Support       Caring Services       Data Transfer Service
Data Transfer Service

Tips on Data Transfer

Pay attention to these details before and after Data Transfer for a bulletproof transition! Watch the video below for tips!


Do It Yourself

With the help of our guide

Simply follow the steps in the guide, you can transfer the content to your new iPhone or Android phone whenever and wherever you want.

Data Transfer guide


Leave It To Us

With the help of our expert staff
We will transfer the following contents for you:
  • Contacts/SMS/Photos/Videos
  • Music (applicable to same platform)
  • WhatsApp chat history
  • WeChat chat history
  • Installed Apps (applicable to same platform)

To enjoy this service, simply:

Please note before transferring

  1. Backup data of your old phone
    • Backup old phone data to the cloud or other storge devices (such as computers or external hard disks)
    • Make sure the new phone has enough storage
  2. Backup Contacts
    • Make sure your contacts are synced to Apple or Google account
  3. Backup WhatsApp messages
    • Backup the chat to iCloud or Google Drive
  4. Remember App logins and passwords

* For iOS devices, WhatsApp chat history will be transferred via iCloud.

# If the brand of your newly purchased smartphone is Apple, Samsung or HUAWEI, please visit any SmarTone Store. For other smartphone brands, please visit the following stores: Causeway Bay Yee Wo Street, Kowloon Bay Telford Plaza 1, Tseung Kwan O PARK Central, Wan Chai Johnston Road or Yuen Long Kau Yuk Road.


·The lead time of data transfer may vary between models and is subject to the respective model and amount of content.
·Due to different file types of the old and new handset, content may not be entirely transferred to the new handset during the process.
·The Data Transfer Service is not available to device which has been modified in an unauthorized way (e.g. jailbreaking).
·Customers are strongly encouraged to backup all data and information on their device prior to the Data Transfer Service.
·Data transfer service costs $500 each time for up to 64GB, $100 will be charged for every 100GB thereafter up to $1000.
·Subject to relevant terms and conditions. Please refer to T&C-V101 for details.

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