Local Prepaid SIM Real-name Registration

Application of Real-name Registration Programme for SIM Cards

According to the Telecommunications (Registration of SIM Cards) Regulation, staring from 1 Mar 2022, local pre-paid SIM card users (including voice, data and/or short message services (SMS) SIM cards) must complete real-name registration with their telecommunications service provider in order to activate or continue the use of SIM card service.

New pre-paid SIM card users

Required to be registered before use

Existing pre-paid SIM card users

Required to complete real-name registration before 23 Feb 2023

Required to complete real-name registration in Hong Kong before use.

Holders of Hong Kong Identity Card please use “iAM Smart” to complete real-name registration;
otherwise, SIM card will activate only after verification is completed.The verification will be completed within the next working day.

How to Register:

New users:

Suspended users :

How to register with “iAM Smart”:

Customers who have registered for "iAM Smart" account can follow the steps below to complete the Real-name Registration for SmarTone Prepaid SIM Cards with "iAM Smart".

Please insert the prepaid SIM card into your mobile device and visit SmarTone prepaid card webpage or scan the QR code to register.

Please select “Individual” and click “Start”.

Individuals who have registered for "iAM Smart" can select ”Continue with iAM Smart”. Once you’ve logged in to your “iAM Smart” account, please select “Agree” to authorise “iAM Smart” to provide the required personal information for real-name registration.

The system will fill in the information from "iAM Smart" automatically.

Scan and upload your original HKID card, verify all the information and click “Continue”.

Please make sure you have turned on mobile data and disconnected from Wi-Fi on your device. Please select "Auto-Input" and then click "Auto Verify ICCID." Your SIM card number will be filled in automatically.

Please verify all information, acknowledge the terms and conditions, then click “Submit”.

Once you have successfully completed real-name registration, you will receive a confirmation SMS and your SIM is ready to use.

Registration Requirement

	Individuals (Aged 16 or Above)	Individuals (Aged Under 16)	Business/Corporation
Required items & documents	Valid pre-paid SIM card to be registered HKID/ other identity document	Valid pre-paid SIM card to be registered HKID/ other identity document HKID/ other identity document of endorsing adult	Valid pre-paid SIM card to be registered Number of the valid Business / Branch Registration Certificate HKID/ other identity document
Quota (Each telecommunications operator)	10 Max. for each individual	10 Max. for each individual	25 Max. for each business/corporation

You can visit any SmarTone store or contact SmarTone direct sales team for assistance.

For any enquiry, please call our 24-hour service hotline at (852) 2880 2688 .

Application of Real-name Registration Programme for SIM Cards

How to Register:

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