- Latest Offers
- Service Plans & Prepaid Cards
- Phones & Products
- 5G Broadband & Home Service
- International Roaming
- Privileges & Support
Enjoy Versatile and Caring Services from just $48/month
Keep Current
Home Phone*
Home Phone Number
Port-in Welcome
Free Call Forwarding
Never Miss a Call
No Installation Fees
7-day
FREE TRIAL
*Required designated home phone connector and to connect to designated VoLTE Access Device.
Versatile Home Telephone Services
Caller Display*
Displays the name of the caller if their number is saved in your phonebook.
Call Waiting*
Never miss a call even during another one.
Call Forwarding
Forward all calls to any local phone number you specify.
Conference Call*
Connect to a local call, IDD long distance call or internet call during a call, and have a conference call with up to 5 people from anywhere in the world.
*The application of the above service is subject to the home phone model.
Intercepts from the Source to Prevent Junk Calls
- A simple and convenient way to intercept junk calls from the source at mobile network, with no setups. Local and overseas calls, including those without caller ID, will not reach your phone
- The database is updated regularly to effectively intercept junk calls
- Users can easily report junk calls, including those without caller ID
A Range of Customisable Blocking Features
- Personal Blacklist Personalised list that blocks the numbers you don't want to hear from
- Personal Whitelist By activating this feature, you will only receive calls from your white list, while all other calls will be forwarded to voicemail
- Bar Withheld Numbers Block local and international calls with a hidden caller ID^
- Unbar Junk Callers To make sure you receive specific calls from particular agents or companies, add them to “Unbar Junk Callers”
- The caller ID of some international calls may be hidden due to the IDD setting of the overseas provider.
Monthly Plan
HK$48/Month^
24-month
Contract
Contract
FREE Call Management Services (including Caller ID Display*, Call Waiting*, Call Forwarding, Voice Mail and Conference Calling*)
7-day FREE TRIAL
Flexible Service Activation: Select your preferred activation date within a 180-day period
Earn 1 The Point bonus point automatically with $2 eligible spending
^ The offer is only applicable to customer who port-in his fixed-line number for fixed telecommunication network services. This special monthly fee offer is based on the original service plan monthly fee HK$68 after credit of a designated monthly rebate HK$20 to the customer’s account within contract period. Customer is required to register the service on a 24 months’ contract subscription.
*The application of the above service is subject to the home phone model.
Connecting Tone
HK$20/month
HK$5 / each additional tone change
Enjoy monthly $20 service fee rebate for subscription with the Home 5G Broadband Plan.
HK$58/Month*
24-month
Contract
Contract
FREE Call Management Services (including Caller ID Display*, Call Waiting*, Call Forwarding, Voice Mail and Conference Calling*)
7-day FREE TRIAL
Flexible Service Activation: Select your preferred activation date within a 180-day period
Earn 1 The Point bonus point automatically with $2 eligible spending
*This special monthly fee offer is based on the original service plan monthly fee HK$68 after credit of a designated monthly rebate HK$10 to the customer’s account within contract period. Customer is required to register the service on a 24 months’ contract subscription.
*The application of the above service is subject to the home phone model.
Connecting Tone
HK$20/month
HK$5 / each additional tone change
Enjoy monthly $20 service fee rebate for subscription with the Home 5G Broadband Plan.
- The above monthly plan is for residential use only. If the subscriber registered with a business registration certificate, the monthly fee for the plan will be HK$88.
- For details of other applicable fees and charges relating to the Service, please click here
- The Service is applicable to the specific devices.
- Please call our hotline 1-839-839 for details of business and other overseas plans.
- Subject to relevant terms and conditions. Please click HomePhone+ Service Plan / Connecting Tone for details.
- Offer valid till further notice.
- New customer who subscribes the designated HomePhone+ service and designated Home 5G Broadband service at point of subscription, the HomePhone+ service in the combo is entitled to enjoy in each monthly cycle a $20 service fee rebate for total 24 monthly cycles. The rebate will commence upon service activation and after the cooling-off period of the designated HomePhone+ service. “New customer” means customer who subscribes a new HomePhone+ / Home 5G Broadband service (not applicable to re-contract customers). If (i) the customer fails to successfully subscribe to the designated service plan(s) or change to other service plan(s) in the combo; (ii) customer terminates the designated service plan(s) before service activation; (iii) customer fails to activate the service of the designated Home 5G Broadband plan within 90 days upon the contract subscription and pass the 7-day cooling off period, related offer and the remaining rebate will be forfeited automatically. The Company has the right to charge the rebate amount without prior notice.
- This offer cannot be transferred to any third party and is neither refundable nor exchangeable for cash.
- Each designated contract subscription is entitled to the above offer once only.
- This offer cannot be used in conjunction with other promotional offers.
- The Company reserves the right of final decision relating to the promotions and any dispute thereof and may change the terms and conditions without prior notice.
- Subject to relevant terms and conditions please ask our store assistants for details.
- For installation instruction and call management services user guide, please click Quick Start Guidefor details.
- T&Cs apply. For details please go to https://smartoneplus.s-rewards.hk/ThePoint?lang=en
Frequently Asked Questions
Can I carry over my existing telephone number to HomePhone+ Service?
Yes. You can carry over your number to HomePhone+. We will liaise with your current operator to carry over your number on the date you specified, and you don’t have to inform them yourself. If all the information is complete, your number can be successfully carried over in as early as 7 working days (from 9am to 11am) under normal circumstances.
How to install my home phone?
Please insert the SIM card into the Access Device and connect your home phone to it. It's a simple plug-and-play process, eliminating installation time. For detailed instructions, please refer to the Quick Start Guide. The HomePhone+ service is compatible with designated home phone connectors. For inquiries, please contact us.
. The HomePhone+ service is compatible with designated home phone connectors. For inquiries, please contact us.How can I know if the HomePhone+ service is compatible with my home phone?
HomePhone+ service supports telephones with RJ11 connector (click here for reference) , which is commonly used in Hong Kong. If a DECT phone is used, it must be certified by the Communications Authority (OFCA) for use in Hong Kong, please click here or details.
How to use the call management services?
Please refer to the Quick Start Guide for details.
for details.
If I move to a new address, will I still be able to use the telephone service?
Yes. Please call our service hotline at 1-839-839 or visit our stores to arrange the relocation service at least one day before your moving date. Relocation charges may apply, please click here for the charges.
Technical Support
The power LED indicator on the Access Device is off, what should I do?
Please check if the Access Device is correctly connected to the power socket to ensure there is power supply for the Access Device. If the problem persists, please call our service hotline 1-839-839.
The network status LED indicator on Access Device is red, what should I do?
Please check if the HomePhone+ Service’s SIM card has been inserted into the SIM card slot, which is at the bottom of the device. If the problem persists, press and hold the reset button at the back of the device while it is powered on until the indicator starts flashing and is reset to factory default settings. Then, please try the network connection again. If the problem persists, please call our service hotline 1-839-839.
My telephone cannot be connected, what should I do?
Please check if the HomePhone+ Service’s SIM card has been inserted into the SIM card slot, which is at the bottom of the device, and please ensure the telephone is properly connected to the Access Device. You can also try restarting the Access Device and your telephone. If the problem persists, please call our service hotline 1-839-839.
Attentive service and support
24x7 Support to Resolve Problems Anytime
Whether it’s voice or technical issues, or HomePhone+ service plan enquiries, WhatsApp or call our specialists at 1-839-839 anytime for instant solutions!
RJ11 Port
RJ11 Phone Cable
Follow
SmarTone on WeChat Now
- Launch your WeChat app
- Tap the “+” button in the top right-hand corner, and tap “Scan QR Code”
- Scan the QR code and view our official account right away