PriorityPlus
Account Management
Support
Contact Us

Handset Repair

SmarTone Repair Service

SmarTone Customer Centres are conveniently located in Causeway Bay and Mong Kok. Technical experts are available until 9pm 7 days a week to help you with your Apple, BlackBerry and Huawei smartphone, emporia phone, Huawei USB modem or HealthReach™ Designated Connected Health Devices. Most repairs can be completed within two hours.

HONG KONG

 Map

KOWLOON

 Map

Units 03 - 06, 9/F, Soundwill Plaza, 38 Russell Street, Causeway Bay, Hong Kong

Opening hours
10:00am - 9:00pm, Monday - Saturday
11:00am - 9:00pm, Sunday and public holidays

Rm 1701-5, 17/F, Park-in Commercial Centre, 56 Dundas Street, Mongkok, Kowloon

Opening hours
10:00am - 9:00pm, Monday - Saturday
11:00am - 9:00pm, Sunday and public holidays

  • An inspection fee will be charged if the product warranty has expired.
  • If you cannot come in person, you may authorise a third party to do so. Authorised person should bring along authorisation letter and a copy of your HK ID or passport.
  • Two hours’ repair service is not applicable for iPhone

Manufacturer Repair Service

For other phones, tablets or smart cameras, please contact your manufacturer directly. Click below for more details:
Samsung ,Sony Xperia™, HTCLG, NokiaOthers  

Samsung Customer Service Centres

  • Unit 1502, 15/F, Causeway Bay Plaza 1, 489 Hennessy Road, Causeway Bay, Hong Kong
  • Unit 9-12, 10/F, Office Tower, Langham Place, 8 Argyle Street, Mongkok, Kowloon
  • Unit 09-12&15, 40/F, Office Tower, Langham Place, 8 Argyle Street, Mongkok, Kowloon

Opening hours
11:00am - 8:00pm, Monday - Sunday and public holidays

Enquiry hotline
3698 4698

Sony Xperia™ Customer Service Centres

  • 16/F, East Point Centre (Old Wing), 555 Hennessy Road, Causeway Bay, Hong Kong

Opening hours
11:00am – 8:00pm, Monday - Sunday and public holidays

  • 20/F, Ginza Plaza, 2A-2H Sai Yeung Choi Street, Mongkok, Kowloon

Opening hours
11:00am - 8:00pm, Monday - Sunday and public holidays

Enquiry hotline
8203 8863

HTC Customer Service Centre

  • Room 1903, Kowloon Building, 555 Nathan Road, Yau Ma Tei, Kowloon

Opening hours
12:00pm – 8:00pm, Monday - Friday
12:00pm – 4:00pm, Saturday
Closed, Sunday and Public Holidays

Enquiry hotline
3077 5588

LG Customer Service Centre

  • Room 901-904, 9/F, Chow Tai Fook Commercial Centre, 580 A-F Nathan Road, Mongkok, Kowloon

Opening hours
11:00am – 8:00pm, Monday - Saturday
12:00pm – 4:00pm, Sunday and Public Holidays

Enquiry hotline
3543 7777

NOKIA Customer Service Centre

  • Unit 1405, Park-in Commercial Centre, 56 Dundas Street, Mongkok, KLN

Opening hours
11:00am - 8:00pm, Monday - Sunday

Enquiry hotline
2136 6338