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Handset Repair

SmarTone Repair Service

SmarTone Customer Centres are conveniently located in Causeway Bay and Mong Kok. Technical experts are available until 8:30pm 7 days a week to help you with your BlackBerry and Huawei smartphone, emporia phone, Huawei USB modem or HealthReach™ Designated Connected Health Devices. Most repairs can be completed within two hours.

HONG KONG

 Map

KOWLOON

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Units 05 - 06, 9/F, Soundwill Plaza, 38 Russell Street, Causeway Bay, Hong Kong

Opening hours
10:00am - 8:30pm, Monday - Saturday
11:00am - 8:30pm, Sunday and public holidays

Rm 1701-5, 17/F, Park-in Commercial Centre, 56 Dundas Street, Mongkok, Kowloon

Opening hours
10:00am - 8:30pm, Monday - Saturday
11:00am - 8:30pm, Sunday and public holidays

  • An inspection fee will be charged if the product warranty has expired.
  • If you cannot come in person, you may authorise a third party to do so. Authorised person should bring along authorisation letter and a copy of your HK ID or passport.
  • Starting from July 1, 2016, SmarTone Customer Centres will stop providing iPhone repair service. Customers have to make online reservation in advance (please refer below information) and bring along with the valid proof-of-purchase invoice to visit Apple Retail Store or Apple Authorized Repair Centre for iPhone repair service

Manufacturer Repair Service

For other phones, tablets or smart cameras, please contact your manufacturer directly. Click below for more details:
Apple , Samsung , Sony Xperia™ , HTCLG , Microsoft , Others  

Apple

Apple Retail Store (Required to make online reservation for Genius Bar service)

Website: https://locate.apple.com/hk/en

Address Opening hours Contact number
International Finance Centre, 8 Finance Street, Central 10:00am – 9:00pm, Monday - Sunday 3972 1500
Hysan Place, 500 Hennessy Road, Causeway Bay 10:00am - 10:00pm , Monday – Thursday, Sunday
10:00am - 11:00pm, Friday – Saturday
3979 3100
100 Canton Road, Tsim Sha Tsui 10:00am – 10:00pm, Monday - Sunday 3979 8800
Festival Walk, 80 Tat Chee Avenue, Kowloon Tong 10:00am – 9:00pm, Monday - Sunday 3979 3600
New Town Plaza, 18 Sha Tin Centre Street, Sha Tin 10:00am – 10:00pm, Monday - Sunday 3899 7800

Authorized Repair Centre: Telecom Service One Ltd (Required to make online reservation)

Website: http://www.telecomdigital.cc/iphone_maintenance_01.htm

Address Opening hours Contact number
Unit B, 15/F, Kyoto Plaza, 491-499 Lockhart Road, Causeway Bay, Hong Kong 11:00am – 8:00pm, Monday - Saturday
Closed, Sunday and Public Holidays
2332 3020
Unit 01-03, 12/F, Ginza Plaza, 2A-2H Sai Yeung Choi Street, Mong Kok, Kowloon 11:00am – 8:00pm, Monday - Saturday
Closed, Sunday and Public Holidays
2332 3020

Authorized Repair Centre:Wah Fung Computer Services Ltd (Required to make online reservation)

Website: http://ebooking.applewf.com/ebooking.php?lang=en_us

Address Opening hours Contact number
Room 1003, 10F, Block B, Sea View Estate, 4-6 Watson Road, North Point,Hong Kong 10:00am – 7:00pm, Monday - Saturday
Closed, Sunday and Public Holidays
2807 8156
Room 1006, 10/F, Park-In Commercial Centre, 56 Dundas Street, Mongkok, Kowloon 11:00am – 8:00pm, Monday - Saturday
Closed, Sunday and Public Holiday
2807 8156
Unit 901, 9/F, Westin Centre, 26 Hung To Road, Kwun Tong, Kowloon 10:00am – 7:00pm, Monday - Saturday
Closed, Sunday and Public Holidays
2807 8156
Unit 7, 21/F, CCT Telecom Building, 11 Wo Shing Street, Fo Tan, New Territories 10:00am – 7:00pm, Monday - Saturday
Closed, Sunday and Public Holidays
2807 8199

Samsung Customer Service Centres

Address Opening hours Contact number
Unit 1502, 15/F, Causeway Bay Plaza 1, 489 Hennessy Road, Causeway Bay, Hong Kong 11:00am - 8:00pm, Monday - Sunday and public holidays 3698 4698
Unit 9-12, 10/F, Office Tower, Langham Place, 8 Argyle Street, Mongkok, Kowloon 11:00am - 8:00pm, Monday - Sunday and public holidays 3698 4698
Unit 09-12&15, 40/F, Office Tower, Langham Place, 8 Argyle Street, Mongkok, Kowloon 11:00am - 8:00pm, Monday - Sunday and public holidays 3698 4698

Sony Xperia™ Customer Service Centres

Address Opening hours Contact number
20/F, Ginza Plaza, 2A-2H Sai Yeung Choi Street, Mongkok, Kowloon 11:00am – 8:00pm, Monday - Saturday
Closed, Sunday and Public Holidays
8203 8863
G/F, Dah Sing Life Building , No. 105, Des Voeux Road, Central, Hong Kong 11:00am – 8:00pm, Monday - Saturday
Closed, Sunday and Public Holidays
8203 8863

HTC Customer Service Centre

Address Opening hours Contact number
Room 1903, Kowloon Building, 555 Nathan Road, Yau Ma Tei, Kowloon 12:00pm – 8:00pm, Monday - Friday
12:00pm – 4:00pm, Saturday
Closed, Sunday and Public Holidays
3077 5588

LG Customer Service Centre

Address Opening hours Contact number
Room 901-904, 9/F, Chow Tai Fook Commercial Centre, 580 A-F Nathan Road, Mongkok, Kowloon 11:00am – 8:00pm, Monday - Saturday
12:00pm – 4:00pm, Sunday and Public Holidays
3543 7777

Microsoft Customer Service Centre

Address Opening hours Contact number
G/F, G4 Sunbeam Centre, 27 Shing Yip Street, Kwun Tong, Kowloon 11:00am - 8:30pm, Monday – Friday
11:00am - 7:00pm, Saturday
Closed, Sunday and Public Holidays
2136 6338
Flat 5, 1/F, Yee Kuk Industrial Centre, 555 Yee Kuk Street, Cheung Sha Wan, Kowloon 11:00am - 8:30pm, Monday – Friday
11:00am - 7:00pm, Saturday
Closed, Sunday and Public Holidays
2136 6338
Unit 10, 9/F, Parklane Centre, No 25 Kin Wing Street, Tuen Mun, N.T. 11:00am - 8:00pm, Monday – Friday
11:00am - 7:00pm, Saturday
Closed, Sunday and Public Holidays
2136 6338