Account Management
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My Account


At SmarTone, we take customer personal data security and privacy very seriously. LogInNow is our access security control for you to access "My Account" to check your Statement of Account and make changes to your account details, as well as access SmarTone services requiring login. The following key features of LoginNow provide you convenience and security:

Username & Password
  • For logging into “My Account” or critical applications with sensitive personal information

6-digit PIN
  • For logging into our service hotline or less critical applications

Secret Question
  • If you forget your username and password or 6-digit PIN, you can recover these information online instantly by answering the secret questions correctly

  • For security reasons, if you cannot answer the secret questions, you can call our service hotline 2880 2688 or visit our stores to recover your login credentials

LogInNow FAQ