Credit Card Autopay - You can click here to complete the application for autopay service; or download and complete the application form and bring it along with you your credit card to one of our stores for arrangement. The autopay service will come into effect from the next bill date.
Bank Account Autopay - You can download and complete the application form, then submit it to your bank in person, or visit one of our stores for arrangement. Please bring along your bank documents such as bank statement and ATM Card for verification. It takes about two to five weeks to process. You will be notified by your bank by post once your application is approved.
Payment via SmarTone Website / SmarTone CARE app
You can login to your account on SmarTone website or SmarTone CARE app and settle your bills by VISA, MASTER, AMERICAN EXPRESS or UnionPay credit card. Two working days should be allowed for your payment transaction.
Payment via your Online Banking account
If you are a registered user of any of the following banks or services, you can make your payment via your Online Banking account by clicking the links below. Two working days should be allowed for your payment transaction.
Two working days should be allowed for your payment transaction.
If you have an HSBC or Hang Seng Bank phone banking account, you can make your payment by calling the designated hotline. Two working days should be allowed for your payment transaction. Please contact your bank for details.
You can make payment at ATM with the following labels displayed:
Two working days should be allowed for payment transaction of HSBC / Hang Seng Bank and 30 minutes should be allowed for Jetco payment transaction.
You can make payment at any 7-Eleven stores in cash by presenting the QR Code*. Two working days should be allowed for your payment transaction.
* This QR Code is also applicable to our self-service payment kiosk at designated SmarTone stores.
Crossed cheque made payable to “SmarTone Mobile Communications Limited” and post to “P.O. Box 35 General Post Office” together with the remittance slip. Write down the customer name or company name and phone / service number on the back of the cheque. Three working days should be allowed for your payment transaction.
1. From 9 June 2017, 1638 IDD customers (non-SmarTone other service customers) are invited to pay by PPS, by autopay, at 7-Eleven stores or SmarTone stores or post a crossed cheque. For further payment details, please refer to your statement.
2. From 20th August 2018, SmarTone stores will no longer accept cash payment for bill settlement. If you wish to settle your bills by cash, you can go to any 7-Eleven stores to make cash payment.