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Home       Value-added Services       VIVEPORT
VIVEPORT
VIVEPORT
Experience Over 1,000 VR Entertainment with VIVEPORT
  • Q1Which titles are available as part of VIVEPORT Infinity Annual catalogue?
    A1

    If a title is included, you will see an orange “download” or “play” button on the title card or on the product detail page. You can also directly filter all titles in Infinity via search or check the homepage for “popular in Infinity” (updated weekly).

  • Q2What VR headsets are compatible with VIVEPORT Infinity ?
    A2

    Infinity is also compatible with most VR devices, including VIVE, VIVE Pro, VIVE Focus, Oculus Rift, Oculus Rift S, Valve Index, Samsung Odyssey, Samsung Odyssey Plus, iQIYI QIYU II, Pico Neo, Pico G2, Skyworth S8000, Shadow VR and DPVR P1 Pro 4K.

  • Q3What happens if I cancel my VIVEPORT Infinity Annual before it expires?
    A3 You will continue to have unlimited access to your VIVEPORT Infinity titles until the end of your purchased Infinity period. After that time, your access to VIVEPORT Infinity will cease.
  • Q4How to update my credit card information for VIVEPORT Infinity ?
    A4

    a) Go to your My Infinity page and click the “MANAGE PAYMENT” button.
    b) Select the “Enter new credit card” option and follow system instructions to complete the update.

  • Q5How does the free trial VIVEPORT Infinity subscription service work?
    A5

    If you are signing up for VIVEPORT Infinity for the first time, you can enjoy 14 days free trial VIVEPORT Infinity Annual. You will not be charged until your free trial period ends. If you have subscribed to VIVEPORT Infinity Annual service from SmarTone, the VIVEPORT Infinity Annual service will start after the 14 days free trial. Please note that the free trial offer is provided according to the announcement on the VIVEPORT website, the offer can be updated with no notice period.

  • Q6Can I get refunded on my VIVEPORT Infinity Annual?
    A6

    Refunds are not available for your Infinity subscription. When you first sign up for an Infinity subscription, you are immediately notified of the first recurring charge that will be applied to the account. Unless you cancel your subscription prior to the next charge, your account will auto-renew base on the subscription plan you choose. To cancel your subscription, you can visit your Infinity page.

  • Q7Having issues using VIVEPORT Infinity Annual? Where can I find help?
    A7

    For or any VIVEPORT Infinity Annual application related issues, kindly click here.
    For billing related enquiries, please call our customer care at 2880 2688.