We appreciate your support. The 6-month "eDoctor" free trial promotion has ended.
*Existing eDoctor customers are not affected and can continue to enjoy the service.
"eDoctor" Video Consultation for Family
Unlimited consultations at home for you and your family
Make Your Sick Day an Easy Day
Working Jane/ Joe

Worked late while under the weather, but doctors are all gone by the time you get off?

  • "eDoctor" provides extended coverage until 10pm, ensuring you can easily find a doctor for timely consultation. Additionally, you can obtain a doctor's certificate to rest and recover at home.

Feeling ill during your trip, but worried you can’t rely on or communicate with foreign doctors?

  • "eDoctor" operates in over 100 key regions globally, including Mainland China, Macau, Japan, and Taiwan. Rest assured that all foreign doctors are licensed and you have the flexibility to choose English-speaking consultations to ensure that you can easily seek medical guidance and advice on medications and have peace of mind no matter where you are.
    Remarks: You will be able to schedule video consultations and phone call mainly in English. Service may be conducted in Mandarin in Mainland and Taiwan.
Working Parents

Finding out the little one’s having a fever as you’re getting off work?

  • “eDoctor” is shareable among up to 4 users with extended consultation hours till 10pm. Simply consult the doctor whenever your little one is showing any symptoms to put your mind at ease!
  • No need to visit clinics or hospitals, preventing cross-contamination to ensure safety!
Overseas Students

Kids are sick while studying abroad, with a week-long wait at the clinic?

  • “eDoctor” is shareable among up to 4 people, available in 100 major regions around the world including the UK, the US, Australia and Canada, giving your children quick access to doctor consultation even when they’re abroad!
  • No need to leave their dorm room/ home stay to keep them safe and give you extra peace of mind!
Social Butterflies

Feeling sick but don’t want to spend ages waiting to see a doctor and miss your plan with friends?

  • “eDoctor” lets you flexibly plan your consultation time without queuing in person. See the doctor before or after you go out, without impacting your plans!
Elderlies at Home

Elderlies are having difficulty getting about and to their regular check-up?

  • “eDoctor” gives elderly loved ones the option to attend video consultation at home without the trouble of leaving the house. Unlimited consultations mean they can always stay on top of medications, especially for elderlies who require regular check-ups!
Unlimited Consultations with Free Data Usage
Share Among up to 4 Users
Extended Consultation Hours
Available Locally & Overseas

“eDoctor” Video Consultation for Family brings doctor consultation at home to you and your family:

  • Unlimited consultations with free data usage, giving you effective treatments as soon as you start feeling ill
  • One subscription is shareable among 4 users, extending coverage to your children studying abroad
  • Extended consultations hours from 8am to 10 pm so doctors will still be available after work
  • Professional support from local and overseas doctors in over 100 regions, including China, Japan, South Korea, Thailand, Singapore, UK, Taiwan, Canada, Australia, United States and other popular tourist destinations. No consultation fees needed and you don’t have to look around to find a doctor while travelling.
  • Plus, outpatient discounts# to save you over 60% in consultation fees, and body check up discounts^


  • This service is not suitable for symptoms requiring immediate medical assistance or medical emergency cases or pregnant individuals. If you require emergency medical assistance or have been experiencing symptoms that would require immediate medical attention or if you are pregnant, please contact your in-country emergency service or hospital.
  • This service does not cover the symptoms which are classified as high risk, please visit here for details.
  • Customers who are at least age of 18 can apply and register for this service as main subscriber.
  • This service can cover a maximum of 4 people sharing the same account, including a main subscriber and 3 dependents who are under the age of 18.
  • Customers may register your children who are under the age of 18 as your dependents under the same account. Parents or legal guardians are always required in the consultation of the children who are under the age of 18.
  • The consultation can be arranged via video call or phone call.
  • If the doctor renders it necessary and appropriate based on his/her professional judgement after the consultation, doctor may issue medical certificates and/or referral letter and/or prescription via email in digital format. Customers should check in prior if the submitting organization accepts such digital format medical certificates and/or referral letter.
  • This service does not include medications and medications delivery.
  • This service is available from Monday to Sunday (8:00am – 10:00pm)(excluding Public Holiday) (Hong Kong time).
  • This service is available in around 100 countries and regions (according to the information dated 28 October 2021), which includes: Hong Kong, China, Macau, Japan, Taiwan, Thailand, Singapore, Malaysia, South Korea, United Kingdom, United States of America, Canada, Australia, Germany, Netherlands, France, Switzerland, Italy, Philippines, Indonesia, United Arab Emirates etc. The most updated available countries and regions list is available in MyCigna HK App. The list may change without any prior notice.
  • When using this service overseas, you and the doctor may not be in the same jurisdiction. Doctors will comply with the local country’s regulations to provide the consultation.
  • This service is subject to the regulatory requirements of doctor to providing the Service in the location.
  • This service is subject to availability of doctors.
  • Customers need to complete the installation of MyCigna HK App according to the instruction provided to enjoy “eDoctor” video consultation for family, Outpatient discount and Body check discount.
  • This data waiver is only applicable to the local data usage incurred by the MyCigna HK App‘s video consultation part only on smartphone using SmarTone mobile network. Data usage incurred by apps download and software update are excluded. Standard roaming data charges will apply while using the service abroad. If the customer has applied for a Roaming Data Pack, data will be deducted from the plan.
  • Calls made by the mobile numbers under this service will incur voice usage and be counted as voice minutes. Roaming charge and standard roaming data charge apply when roaming. For details of the charges, please visit https://www.smartone.com/en/mobile_and_price_plans/roaming_idd/coveragencharges/charges.jsp. Usage of voice and roaming will be deducted from the main number’s service plan and any additional usage incurred will be charged to the monthly bill accordingly.
  • In case of discrepancies between the English and Chinese versions of the Terms & Conditions, the English version shall prevail.

  • “eDoctor” video consultation for family, Outpatient discount and Body check discount are provided by Cigna Worldwide General Insurance Company Limited (“Cigna Healthcare”). The service may change without any prior notice. The use of service is subject to the respective terms and conditions of Cigna Healthcare, MyCigna HK App, Teladoc Health International S.A. (“Teladoc”) and V-Care. Cigna Healthcare makes no representation or guarantee as to the quality and availability of the products, services (including but not limited to any fees, expenses, losses and damages) incurred from or caused by using “eDoctor” video consultation for family, Outpatient discount and Body check discount. For details of “eDoctor” video consultation for family, please click here. Outpatient discount and Body check discount’s terms and conditions are listed as below. In case of discrepancies between the English and Chinese versions of the Terms & Conditions, the English version shall prevail.

  • Outpatient Discount# :
  • This discount is arranged by Cigna Worldwide General Insurance Company Limited (“Cigna Healthcare”). Relevant outpatient services are provided by Cigna Healthcare’s medical network.
  • This discount covers visits to a network general practitioner, specialist, physiotherapist, Chinese medicine practitioner and acupuncture.
  • Customers are required to show identification document requested by medical network in order to enjoy the discount.
  • This discount applies only to the main subscriber (but not the dependents), and is not transferable or redeemable for cash or other services.
  • The outpatient consultation fees are to be borne by the customers and settled with the medical network directly.
  • The discounts may vary for different medical professionals in Cigna Healthcare’s medical network. Please visit MyCigna HK App to check the medical network contact information and make enquiry for the discount details. In case of any dispute, Cigna Healthcare’s decision shall be final. Cigna Healthcare’s medical network will be updated from time to time without prior notice. For the latest list of medical professionals, customers should refer to the Doctor List available at MyCigna HK App.
  • In case of discrepancies between the English and Chinese versions of the Terms & Conditions, the English version shall prevail.

  • Body Check Discount ^:
  • Steps to :

    1. Log in to MyCigna HK App

    2. Tap "My Health Privileges"

    3. Select "Body Check Up Discount Coupon"

    4. Please call the Service Centres to make a reservation, and present the "Body Check Up Discount Coupon" during the body check to enjoy the discount

  • This discount is arranged by Cigna Worldwide General Insurance Company Limited ( “Cigna Healthcare”) and provided by Precision Health Care Services Ltd. (“V-Care”).
  • This discount may be used for the body check package which includes laboratory investigation on : Physical Examination, Liver Function Screening, Renal Function Screening, Diabetes Screening, Cholesterol Screening, Urine Examination.
  • If you have any enquiry on this discount, please contact V-Care Customer Service hotline 2539 9215.
  • V-Care reserves to change the availability and servicing hours of center without prior notice.
  • In case of discrepancies between the English and Chinese versions of the Terms & Conditions, the English version shall prevail.
    V-Care Appointed Servicing Centres Opening Hours (Hong Kong time)
    V-Care Health Centre : Rm. 2302, Hang Lung Centre, 2-20 Paterson St., Causeway Bay, HK Mon - Fri 9:30am – 1:30pm
    2:30pm – 6:30pm
    Sat 9:30am – 1:30pm
    2:30pm – 6:00pm
    PHC Medical Diagnostic Centre Ltd.: Rm. 613, Champion Bldg., 301-309 Nathan Rd., Kln Mon - Sat 9:30am – 1:30pm
    2:30pm – 6:30pm
    PHC Medical Diagnostic Centre Ltd.: Rm. 1107, Nan Fung Centre, 264-298 Castle Peak Rd., Tsuen Wan, NT Mon - Sat 9:30am – 1:30pm
    2:30pm – 6:30pm