Unlimited Consultations with Free Data Usage

Share Among up to 4 Users

Extended Consultation Hours

Available Locally & Overseas

“eDoctor” Video Consultation for Family brings doctor consultation at home to you and your family:

• Unlimited consultations with free data usage, giving you effective treatments as soon as you start feeling ill
• One subscription is shareable among 4 users, extending coverage to your children studying abroad
• Extended consultations hours from 8am to 10 pm so doctors will still be available after work
• Professional support from local and overseas doctors in over 100 regions, including China, Japan, South Korea, Thailand, Singapore, UK, Taiwan, Canada, Australia, United States and other popular tourist destinations. No consultation fees needed and you don’t have to look around to find a doctor while travelling.
• Plus, outpatient discounts^# to save you over 60% in consultation fees, and body check up discounts^

Note:

• This service is not suitable for symptoms requiring immediate medical assistance or medical emergency cases or pregnant individuals. If you require emergency medical assistance or have been experiencing symptoms that would require immediate medical attention or if you are pregnant, please contact your in-country emergency service or hospital.
• This service does not cover the symptoms which are classified as high risk, please visit here for details.
• Customers who are at least age of 18 can apply and register for this service as main subscriber.
• This service can cover a maximum of 4 people sharing the same account, including a main subscriber and 3 dependents who are under the age of 18.
• Customers may register your children who are under the age of 18 as your dependents under the same account. Parents or legal guardians are always required in the consultation of the children who are under the age of 18.
• The consultation can be arranged via video call or phone call.
• If the doctor renders it necessary and appropriate based on his/her professional judgement after the consultation, doctor may issue medical certificates and/or referral letter and/or prescription via email in digital format. Customers should check in prior if the submitting organization accepts such digital format medical certificates and/or referral letter.
• This service does not include medications and medications delivery.
• This service is available from Monday to Sunday (8:00am – 10:00pm)(excluding Public Holiday) (Hong Kong time).
• This service is available in around 100 countries and regions (according to the information dated 28 October 2021), which includes: Hong Kong, China, Macau, Japan, Taiwan, Thailand, Singapore, Malaysia, South Korea, United Kingdom, United States of America, Canada, Australia, Germany, Netherlands, France, Switzerland, Italy, Philippines, Indonesia, United Arab Emirates etc. The most updated available countries and regions list is available in MyCigna HK App. The list may change without any prior notice.
• When using this service overseas, you and the doctor may not be in the same jurisdiction. Doctors will comply with the local country’s regulations to provide the consultation.
• This service is subject to the regulatory requirements of doctor to providing the Service in the location.
• This service is subject to availability of doctors.
• Customers need to complete the installation of MyCigna HK App according to the instruction provided to enjoy “eDoctor” video consultation for family, Outpatient discount and Body check discount.
• This data waiver is only applicable to the local data usage incurred by the MyCigna HK App‘s video consultation part only on smartphone using SmarTone mobile network. Data usage incurred by apps download and software update are excluded. Standard roaming data charges will apply while using the service abroad. If the customer has applied for a Roaming Data Pack, data will be deducted from the plan.
• Calls made by the mobile numbers under this service will incur voice usage and be counted as voice minutes. Roaming charge and standard roaming data charge apply when roaming. For details of the charges, please visit https://www.smartone.com/en/mobile_and_price_plans/roaming_idd/coveragencharges/charges.jsp. Usage of voice and roaming will be deducted from the main number’s service plan and any additional usage incurred will be charged to the monthly bill accordingly.
• In case of discrepancies between the English and Chinese versions of the Terms & Conditions, the English version shall prevail.