We appreciate your support. The 6-month "eDoctor" free trial promotion has ended.
*Existing eDoctor customers are not affected and can continue to enjoy the service.
"eDoctor" Video Consultation for Family
Unlimited consultations at home for you and your family
1) How to Use

(1) Simple Activation

  • Click the activation link from our SMS/ SmarTone CARE App, then enter your SmarTone mobile number for verification, and fill in basic personal information to complete activation

(2) One App to Enjoy Service Anytime

  • Download and login to MyCigna HK App to reserve video/ phone call consultation services anytime

(3) Reserve Service in a Few Easy Steps

  • Select the patient and region for the consultation; then select “Video/ Phone Call Consultation” service, enter a simple description of symptoms and upload relevant photos; lastly, select date and time of the consultation

(4) Worry-free Consultation

  • Enter the App and get ready 5 minutes before the consultation begins, then press “Start Video Call” button at the designated time, and your doctor will appear on the screen and carry out your video consultation; for phone call consultation service, your doctor will call your phone number as saved in the App within 60 minutes.

(5) Prescription and Sick Leave Certification Issuance

  • After the consultation, your doctor will email you the prescription and sick leave certification when applicable