Terms and Condition For 5G service plan:

5G SIM Only Monthly Plan: The Account Owner is responsible for the specified service plan and has complete financial responsibility for the monthly bill of the specified service plan. The plan cannot be used in conjunction with DataRoam Plan. 5G Add-on SIM card: Only available to customers who subscribe to a designated 5G service plan contract subscription. Each registered mobile number of the Specified 5G Service Plan (“Main SIM card”) can subscribe maximum 4 5G Add-on SIM cards. Customers opting for 5G Add-on SIM card, the contract end date of each 5G Add-on SIM card will be the same as the designated 5G service plan. Specified data usage and voice usage under designated 5G service plan will be shared between all 5G Add-On SIM cards. The accumulated usage of Main SIM card and all 5G Add-on SIM cards will be counted towards the usage of the designated 5G service plan. Extra Local Data Offer: Only available to customers who subscribe to a designated 5G service plan contract subscription. (Applicable to customer opting for 5G Add-on SIM cards) The extra local data entitlement depends on the number of 5G Add-on SIM cards customer selected. Greater Bay Area Data Pack: The Greater Bay Area Data Pack monthly data allowance can be shared in China and Macau, only available for customers who have subscribed to the Company’s designated monthly mobile service plan with a Hong Kong Identity Card. The customer will be entitled Free “Easy Number” Service within contract period (not applicable to the secondary SIM Cards/ Add-on SIM card); this Service is subject to relevant Terms and Conditions. The Customer (all mobile numbers under the service plan) should also activate Virtual WiFi Egg or “Upgraded” Roaming Data Day Plan at the same time. When the Customer is within the location of China and Macau and if the Greater Bay Area Data Pack data usage exceeds monthly data allowance and (If applicable) the data allowance carried forward, please contact our store assistants for the details about the arrangements of the thereafter usage and charges. 5G Unlimited Local Data: Only available to customers who subscribe to a designated 5G service plan contract subscription. When monthly data usage reaches the plan's data allowance, data service continues with data speed up to 5Mbps. “Smart Data Bank” Service: Any unused designated local data and designated China and Macau data under designated 5G service plan before the end of bill month can be carried forward until change or cancel “Smart Data Bank” Service. Any unused and related eligible data to be carried forward before the end of bill month cannot be carried forward and will be forfeited if balance of data to be carried forward reach the limit.

Terms and Condition For 4.5G SuperCare Smartphone Plan & 4.5G SuperCare Family Plan:

SuperCare Smartphone Plan & SuperCare Family Plan: The Account Owner is responsible for the specified service plan and has complete financial responsibility for the monthly bill of the specified service plan. Choice to Upgrade Unlimited Local Data: Customers can opt for FUP unlimited data with monthly fee subscription within contract period of designated SuperCare Plan and the contract end date will be the same as the SuperCare Plan. FUP unlimited data usage applies to local (Hong Kong) use only. The special monthly fee is calculated based on the original monthly fee after a designated contract bonus per month has been given to the customer within the contract period. At the end of the contract, the customer will be charged at the prevailing comparable plan if the customer continues to use the service. (Applicable to SuperCare Family Plan): FUP unlimited data will be shared between all SIM Cards under the plan. Customers cannot enjoy this offer in conjunction with DataRoam Service. (Applicable to SuperCare Smartphone Plan): Only available to customers who have subscribed to a designated SuperCare Smartphone Plan (6GB). FUP Unlimited Data cannot be used in conjunction with Multi-SIM, Tag-On SIM Plans and 10GB Add-on Local Data Plan. Extra Double-up Local Data Offer: The extra local data cannot be used in conjunction with DataRoam Plan. Extra Local Data Offer: The service plan included 0.5GB Greater Bay Area Data Service per month (Applicable to designated SuperCare Plan). The extra local data cannot be used in conjunction with DataRoam Plan. Greater Bay Area Data Service Offer: China and Macau data usage of the Greater Bay Area Data Service is calculated based on the usage of the designated monthly service plan with Greater Bay Area Data Service and on the extra China and Macau data usage of the Greater Bay Area Data Service during contract period. Greater Bay Area Data Service and free extra China and Macau data usage of the Greater Bay Area Data Service will be canceled after the contract expire, and when the Customer is within the location of China and Macau, the daily roaming data usage will be charged by Virtual WiFi Egg or “Upgraded” Roaming Data Day Plan subscribed by the Customer. The data usage can be shared in China and Macau. The Customer (all mobile numbers under Family plan) should also activate Virtual WiFi Egg or “Upgraded” Roaming Data Day Plan at the same time. When the Customer is within the location of China and Macau and if the Greater Bay Area Data Service data usage exceeds monthly data allowance, please contact our store assistants for the details about the arrangements of the thereafter usage and charges. “Subscribe Now, Fully Pay Later” as Pending Port-in Rebate Offer：Each pending port-in/ pending activated secondary SIM card can enjoy $100 monthly rebate for the first 6 bill months upon service activation. The number of pending port-in/ pending activated secondary SIM card for the rebate offer is: 1 SIM card (applicable to SuperCare Family Plan 6GB), 2 SIM cards (applicable to SuperCare Family Plan 10GB); 3 SIM cards (applicable to SuperCare Family Plan 20GB). The number of rebate is at maximum 6 installments only. The amount and number of the rebate depend on the service plan selected at the time of subscription and the number of pending port-in/activated Secondary SIM card per month for the first 6 bill months. If Secondary SIM card is successfully port-in/ pending activated, its pending port-in rebate will be forfeited in the next bill month. At the end of the rebate, the Company will continue to provide the service and charge the customer the service fee of the Plan selected at the time of subscription, regardless whether the Secondary SIM card(s) is successfully port-in/activated after the first 6 bill months. The Customer shall not be entitled to the Rebate or any balance thereof if change to new service plan. The rebate cannot be exchanged for cash. Port In Subscription Offer: The customer can enjoy Easy number service per month in first 12-month during contract period when he/she successfully port-in from other mobile operators. At the end of the free service period for Easy number service, unless the customer gives not less than 30 days prior notice to terminate the service, the Company will continue to provide the service and the customer will be charged at the prevailing rate. Easy Number Service: Only available for customer who has subscribed to SmarTone ’s monthly mobile service plan with a Hong Kong Identity Card. Applicant for this service must be the account holder of SmarTone 's monthly mobile service plan. The customer must agree with the arrangement of Registration of True Identity Information of users for China mobile numbers.

Talk Freely Pack Service: The unlimited data usage under the Talk Freely Pack Service Plan is only applicable to the local data usage incurred by the designated apps on smartphone. Data usage incurred by apps download and software update are excluded. When the monthly local data allowance of the designated service plan has been fully consumed and the data service is suspended, the unlimited data usage under the Talk Freely Pack Service Plan will also be suspended until next bill month and will only be resumed once the Customer purchases data top-up options. The local data speed under the Talk Freely Pack Service Plan follows the Specified Service Plan subscribed by the Customer. Monthly Fee Rebate: Monthly fee rebate will be credited to the customer monthly during the Term of designated 4.5G SuperCare Smartphone Plan/ designated 4.5G SuperCare Family Plan/ designated 5G Service Plan according to the credit arrangement specified in the Sales and Services Agreement (or Supplemental Agreement to the Sales and Services Agreement). Total rebate/ remaining rebate will be forfeited if the customer changes /upgrade to other service plans. The remaining credit amount cannot be exchanged for cash or refund.

Special Handset Price for designated handsets: Upon the contract subscription of the designated 5G Plans, Family SIM Only Plans and SuperCare SIM Only Plans, Customers can enjoy Special Handset Price for designated handset purchase. Customers shall have the options to settle the payment of the Special Handset Price by one-off transaction or by designated credit card issued by designated banks with 0% interest rate instalment plan without handling charge, customers are required to pay the monthly fee and related service fee per month within the contract period through Autopay set up with Credit Cards). (Applicable to customer who purchase Samsung Galaxy S21 series) designated credit card issued by designated banks with 0% interest rate instalment plan without handling charge is only applicable to customer who subscribe to the designated 5G Plans. Customers who purchase the designated handsets can enjoy 12 months' Upgraded Back-to-Front “SmarTone Screen Replace™” for free. The available designated handset models, the Special Handset Price, eligible credit cards to enjoy 0% interest rate instalment plan without handling charge and the designated service plan subscription contract will be updated and amended from time to time. Please ask our store assistants for details. The Offers depend on the contract subscription selected. Each designated contract subscription is entitled to the Offers once only, and entitled to one handset only.

Upgraded Back-to-Front “SmarTone Screen Replace™: Upon accidental physical damage of the smartphone screen and/or its attached LCD panel and/or back cover, within 12 months of the effective date of Screen Replace, SmarTone will reimburse the cost of screen/LCD panel and/or back cover repair or replacement, once only within the first 12 months from the effective date of Screen Replace. The reimbursement is subject to submission by the customer of the official invoice from the smartphone manufacturer or its authorised repair centres as stipulated by SmarTone. The reimbursement is restricted to covering the repair or replacement cost of accidental physical damage of the handset screen and/or its attached LCD panel and/or back cover and excludes any other repair and refurbishment of any other component or the handset itself. For smartphone manufacturer or its authorised repair centre that offer a handset replacement as the only option for repair, SmarTone may at its discretion reimburse 60% on the cost of handset replacement. The reimbursement percentage can vary from time to time. SmarTone has the right to make the final decision in relation to the reimbursement. Subject to relevant terms and conditions. Please refer to T&C-V133 for details.

^%Samsung Wireless charger Pad P1300:
• Enjoy a Samsung Wireless charger Pad P1300 (Value: $398) for free upon each Samsung Galaxy S21 purchase on or before 31 Mar 2021. Available while stocks last.

30W Super-Fast Charger:
• Enjoy a 30W Super-Fast Charger (Value: $268) for free upon each Samsung Galaxy S21 | S21+ | S21 Ultra purchase. Available while stocks last.

Samsung Galaxy S21 Series Limited Time Extra Trade-in Bonus:
• Customers are required to trade in a designated device on or before 31 Mar 2021 and purchase a Samsung Galaxy S21 | S21+ | S21 Ultra at the same time to enjoy the extra trade-in bonus.
• Designated device included Samsung Galaxy Note10 series, Galaxy Note20 series, Galaxy S10 series, Galaxy S20 series.
• This offer is only available in-store, while stocks last.
• Trade-in Bonus cannot be used in conjunction with designated offers. Please ask our store assistant for details.

Galaxy S21 5G Series Cover 50% Off:
• Customers who purchase Galaxy S21 5G series mobile together with the Galaxy S21 5G series Cover on or before 30 Apr 2021 can enjoy 50% off for the cover. Available while stocks last. Please ask our store assistant for details.

Existing Customer Price:
• Existing customers are required to sign up for a 6-month Fixed Term Contract when purchasing a designated handset /tablet /smart wearable at the Existing Customer Price.
• The Customer must purchase the handset /tablet /smart wearable at the Existing Customer Price at the time of signing the contract.
• The Customer is entitled to purchase at most 2 handsets /tablets and 1 smart wearable at the Existing Customer Price during the Term. The Customer must sign a separate Sales and Services Agreement for the purchase of each handset /tablets.
• The Existing Customer Price for smart wearable is only available at the SmarTone Stores.
• The Existing Customer Price is subject to change from time to time. Please visit the Company’s website for details.
• The above offers cannot be used in conjunction with other offers.
• Our Company reserves the right of final decision regarding this offer, and to change the terms and conditions without prior notice. All the promotions and services stated above are subject to the relevant terms and conditions.
• Subject to relevant terms and conditions. Please refer to T&C-D210 for details.

Spend HK$1 on handsets or accessories to get 2 Free Points:
1. By successfully activating the “Auto-earn The Point Bonus Points” function, SmarTone mobile service plan users (“Users”) agree and authorize S Rewards Ltd – a member of SmarTone Group to transfer and provide your mobile phone numbers and future handsets and accessories spending details at SmarTone stores (applicable to stores in The Point participating malls only) to The Point by SHKP (“The Point”) for points registration.
2. From now till 30 June 2021, upon spending at designated SmarTone stores (applicable to stores in The Point participating malls only), system will automatically transfer and provide related spending receipt details and mobile phone number of Users (who successfully activating the “Auto-earn The Point Bonus Points” function) to The Point for bonus point registration. Users can earn 2 The Point bonus points for every HK$1 spent (applicable to any spending receipt amount equivalent to or higher than HK$1, while any amount under HK$1 will not be counted.) Eligible receipts include the receipts of purchase of designated handsets and accessories (including the receipts paid by cash. For installment payment, the full amount listed on the merchant’s machine-printed receipt will be counted towards redemption. For deposit payment and corresponding balance payment, the amount listed on the respective merchant’s machine-printed receipts will be counted towards redemption.), while the following spending amount not eligible to register for bonus points of The Point, including but not limited to value-added services (which include Apple Care and SmarTone Screen Replace), telecommunication fees, monthly fee, handset prepayment, purchase of prepaid cards/calling cards, fines, compensation , trade-in transactions or product redemptions, rebate, online shopping (excluding online handset preorder deposit) and use of gift certificates, cash coupons, eCoupons, SHKP Mall Gift Certificates and SHKP Mall e-Gift Certificates.
3. User’s SmarTone mobile service plan mobile number and the registered mobile phone number of The Point must be the same used to activate the “Auto-earn The Point Bonus Points function”.
4. The Point bonus points, rewards and services are provided by The Point. SmarTone Mobile Communications Limited and S Rewards Limited are not directly or indirectly responsible for any related bonus points, rewards and services.
5. The Point bonus points will be credited to The Point account of the User automatically within 3 working days after receipt approval.
6. Each machine-printed receipt and corresponding electronic payment slip can only be used for The Point bonus point registration once. Any duplicate bonus point registration in The Point account will not be accepted.
7. If User requests for a refund (full or partial) of transaction in SmarTone stores (applicable to stores in The Point participating malls only), The Point bonus points will not be credited to The Point account of the User; or The Point bonus points that are credited will be automatically deducted from the point balance of The Point account of the Member.
8. In case of fraud or abuse case, Sun Hung Kai Real Estate Agency Limited, SmarTone Mobile Communications Limited and S Rewards Limited reserve the right to forfeit or deduct the bonus points that are credited without any prior notice.
9. The registration and use of The Point membership and bonus points are subject to the terms and conditions of “The Point”. For details, please refer to www.thepoint.com.hk/en, the App, WeChat Official Account or contact the staff at VIP Counter / Customer Care Centre of participating malls.
10. In case of disputes, the decision of Sun Hung Kai Real Estate Agency Limited, SmarTone Mobile Communications Limited and S Rewards Limited shall be final and conclusive.
11. If there is any inconsistency between the Chinese and English versions, the English version shall prevail.

⯆ Extra The Point Bonus Points for Samsung Handsets or Accessories:
1. From now till 30 April 2021, upon purchase of Samsung handset/accessories, SmarTone mobile service plan users (“Users”), who successfully activating the “Auto-earn The Point Bonus Points” function, can earn 1 additional The Point bonus point for every HK$1 spent at all SmarTone stores (i.e 3 The Point bonus points can be earned for every HK$1 spent at SHKP Mall SmarTone stores), and 2 additional The Point bonus points for every HK$1 spent at SmarTone Online Store (subject to the checkout platform, applicable to any spending receipt amount equivalent to or higher than HK$1, while any amount under HK$1 will not be counted.) System will automatically transfer and provide related spending receipt details and mobile phone number of Users to The Point for bonus point registration. Eligible receipts include the receipts paid by cash. For installment payment, the full amount listed on the merchant’s machine-printed receipt will be counted towards redemption. For deposit payment and corresponding balance payment, the amount listed on the respective merchant’s machine-printed receipts will be counted towards redemption. The following spending amount not eligible to register for bonus points of The Point, including but not limited to value-added services (which include Apple Care and SmarTone Screen Replace), telecommunication fees, monthly fee, handset prepayment, purchase of prepaid cards/calling cards, fines, compensation , trade-in transactions or product redemptions, rebate and use of gift certificates, cash coupons, eCoupons, SHKP Mall Gift Certificates and SHKP Mall e-Gift Certificates.
2. For SmarTone Online Store purchases, SmarTone mobile service plan users must use their SmarTone mobile number to log in to their Online Store account prior to check-out, and input the same mobile number in the order’s “Contact Information” in order to earn The Point bonus points.
3. Each machine-printed receipt and corresponding electronic payment slip can only be used for The Point bonus point registration once. Any duplicate bonus point registration in The Point account will not be accepted.
4. The Point bonus points will be credited to The Point account of the User automatically within 30 working days after receipt approval.
5. If User requests for a refund (full or partial) of transaction in SmarTone stores or SmarTone Online Store, The Point bonus points will not be credited to The Point account of the User; or The Point bonus points that are credited will be automatically deducted from the point balance of The Point account of the Member.
6. In case of fraud or abuse case, Sun Hung Kai Real Estate Agency Limited, SmarTone Mobile Communications Limited and S Rewards Limited reserve the right to forfeit or deduct the bonus points that are credited without any prior notice.
7. In case of disputes, the decision of Sun Hung Kai Real Estate Agency Limited, SmarTone Mobile Communications Limited and S Rewards Limited shall be final and conclusive.
8. Other terms and conditions in “Spend HK$1 on handsets or accessories to get 2 Free Points” apply. If there is any inconsistency, the terms and conditions in “Extra The Point Bonus Points for Samsung Handsets or Accessories” of this session shall prevail.

SmarTone Plus Membership: 1.Customers who subscribe or renew designated mobile service plan will enjoy SmarTone Plus membership and the membership offered depends on the service plan selected. Membership period of designated membership tier will be 13 months.2.For members who have met the qualifying spending level during the eligible spending period, their membership will be renewed or upgraded.3.Fixed-term contract is required for designated membership tier.4.SmarTone Mobile Communications Limited may terminate or change the terms and conditions of SmarTone Plus at any time without prior notice.5.Offers may vary and are subject to change without prior notice. Learn more at SmarTone CARE app or smartone.com.

General Terms and Conditions: (Applicable to designated 5G service plan) Each new customer will only be entitled to any welcome subscription offer once only. Each designated contract subscription is entitled to the above offer once only. The Company reserves the right to offer an alternative gift of equivalent or approximate value. This offer cannot be used in conjunction with other subscription / re-contract offers. The above offers will be forfeited if the customer changes to other service plans, and the Company has the right to charge the full amount of the gift without prior notice. This offer cannot be transferred to any third party and is neither refundable nor exchangeable for cash. The Company reserves the right of final decision relating to the promotions and any dispute thereof, and may change the terms and conditions without prior notice. Subject to relevant terms and conditions please ask our store assistants for details.