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Special Promotions
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Family Member‘s Contract Not Expired? Wait No More! The Family Plan now has a first of its kind “Subscribe Now, Fully Pay Later” deal that you can enjoy the offer first. Subscribe to a designated family plan and purchase an iPhone to have $6,500 Handset and Accessories Discount to get one more iPhone! Plus, many more subscription and handset offers!

Family Member‘s Contract Not Expired? Wait No More! The Family Plan now has a first of its kind “Subscribe Now, Fully Pay Later” deal that you can enjoy the offer first. Subscribe to a designated family plan and purchase an iPhone to have $6,500 Handset and Accessories Discount to get one more iPhone! Plus, many more subscription and handset offers!

  • Subscription Offer
  • Handset Super Offer
  • SuperCare Family Plan
  • SuperCare Individual Plan
 

SUPERCARE FAMILY PLAN
 
Monthly Fee HK$ 318 HK$ 458 HK$ 588 HK$ 858
No. of SIM 2 3 4 5
Local Data^^
(Share among Primary and Secondary SIM cards)		 4GB 6GB 10GB + 10GB 20GB + 20GB
Extra Data
(Share among Primary and Secondary SIM cards)		 4GB Local Data¡
or
1.5GB Greater Bay
Area Data+
(Mainland China
and Macau) 		6GB Local Data¡
or
1.5GB Greater Bay
Area Data+
(Mainland China
and Macau) 		3GB Local Data¡
or
1.5GB Greater Bay
Area Data+
(Mainland China
and Macau)
Upgrade to Unlimited Local Data* HK$238/month HK$198/month& HK$178/month& HK$108/month&
Local Voice Mins
(Share among Primary and Secondary SIM cards)		 Unlimited
Subscription Offers HK$700
Handset & Accessories Discount		 HK$2,200
Handset & Accessories Discount		 HK$2,800
Handset & Accessories Discount		 HK$4,500
Handset & Accessories Discount		 Now to Get 2 iPhones=

12 months Upgraded Back-to-Front SmarTone Screen Replace™
“Subscribe Now, Fully Pay Later” Offer N/A Up to HK$100 rebate per month Up to HK$200 rebate per month Up to HK$300 rebate per month
Port In Subscription Offer Free Mainland China Mobile Number for the first 12 months (Value: HK$18/month)
Contract Term 24 Months 30 Months

i Customers can enjoy Extra Local Data offer or Greater Bay Area Data (Mainland China & Macau) offer per month within the contract period upon a designated service plan contract subscription.

^ Thereafter charge for local data $50/1GB will be charged on 'Advise and Consent' basis.

^^ Thereafter charge for local data $50/1GB (applicable to SuperCare Family Plan (4GB/6GB/10GB)) or $50/2GB (applicable to SuperCare Family Plan (20GB)) will be charged on 'Advise and Consent' basis.

+ For subscription of Services Plans at a monthly fee of HK$298/ HK$438, China and Macau data usage of the Greater Bay Area Data Service is calculated based on the usage of the designated monthly service plan with Greater Bay Area Data Service (0.5GB/ 0.5GB per month) and on the extra China and Macau data usage of the Greater Bay Area Data Service (2GB/ 3.5GB per month) during contract period. After the contract expire, the extra China and Macau data usage of the Greater Bay Area Data Service will be canceled.

++ For subscription of designated SuperCare Family Plan, all mobile numbers under the designated Family plan will entitle Free Greater Bay Area Data Service with extra China and Macau data usage (1.5GB/month) within contract period. Greater Bay Area Data Service and free extra China and Macau data usage of the Greater Bay Area Data Service will be canceled after the contract expire.

'Advise and Consent' basis: At any time when the local data usage on a plan nearly reaches the monthly allowance, an SMS notification will be sent to the customer. The customer may reply to the SMS to purchase a top-up. If no top-up is purchased, data service will be suspended when the data usage has reached the allowance. Customer may purchase a top-up at any time to resume service, or wait until the beginning of the next bill month to commence service again with the new monthly data allowance. Any unused top-up local mobile data can be carried forward for free and can be used before the end of the next bill month. This is only applicable to designated service plans (1GB or above) with an "Advise & Consent" mechanism for the purchase of top-up data.

* Under FUP (Fair Usage Policy), when monthly data usage reaches the plan's data allowance, data service continues without speed throttling or data capping, but access to network resources will be given lower priority and data service experience may be affected.

** The special monthly fee HK$58 is calculated based on the original monthly fee HK$168 for Upgrade to Unlimited Local Data, after a contract bonus of HK$110 per month has been given to the customer within the contract period. At the end of the contract, the customer will be charged at the prevailing comparable plan if the customer continues to use the service.

& The special monthly fee HK$198 / HK$178/ HK$108 is calculated based on the original monthly fee HK$238 for Choice to Upgrade Unlimited Local Data, after a contract bonus of HK$40/HK$60/HK$130 per month has been given to the customer within the contract period. At the end of the contract, the customer will be charged at the prevailing comparable plan if the customer continues to use the service.

∇ "Subscribe Now, Fully Pay Later" as Pending Port-in Rebate Offer：

  • Upon a contract subscription of a designated SuperCare Family Plan (6GB/10GB/20GB), each pending port-in/pending activated secondary SIM card can enjoy $100 monthly rebate for the first 6 bill months upon service activation.
  • The number of pending port-in/pending activated secondary SIM card for the rebate offer is: 1 SIM card (applicable to SuperCare Family Plan 6GB), 2 SIM cards (applicable to SuperCare Family Plan 10GB); 3 SIM cards (applicable to SuperCare Family Plan 20GB).
  • The number of rebate is at maximum 6 installments only. The amount and number of the rebate depend on the service plan selected at the time of subscription and the number of pending port-in/pending activated Secondary SIM card per month for the first 6 bill months.
    • If Secondary SIM card is successfully port-in/activated, its pending port-in rebate will be forfeited in the next bill month.
  • At the end of the rebate, the Company will continue to provide the service and charge the customer the service fee of the Plan selected at the time of subscription, regardless whether the Secondary SIM card(s) is successfully port-in/activated after the first 6 bill months.
  • The Customer shall not be entitled to the Rebate or any balance thereof if change to new service plan. The Rebate cannot be exchanged for cash.

= Customers can enjoy $6,500 Handset and Accessories Credit Offer to purchase designated handset within the contract period upon a contract subscription of a designated SIM Only SuperCare Family Plan (20GB) and purchase a designated handset at the prevailing Recommended Retail Price at the same time.

(If applicable) Port In Subscription Offer: The customer can enjoy Easy number service per month in first 12-month during contract period when he/she successfully port-in from other mobile operators. Each service plan contract is entitled to this offer once only. At the end of the free service period for Easy number service, unless the customer gives not less than 30 days prior notice to terminate the service, the Company will continue to provide the service and the customer will be charged at the prevailing rate.

Free WiFi service is available to a Customer who has subscribed to a designated FUP Unlimited Local Data Plan.

Other services included: Intra SMS, voicemail, call forwarding, caller number display, call waiting and conference call.

SmarTone Screen Replace™ is restricted to covering the repair or replacement cost of accidental physical damage of the smartphone screen and/or its attached LCD panel.

    Smartphone Subscription:
  • Only applicable to new customers / existing customers with a new subscription or designated existing customers. A designated service plan with 24-month/30-month contract subscription and an admin fee of HK$18 per month are required.
  • Customers can enjoy Extra Double-up Local Data offer and / or Greater Bay Area Data (Mainland China and Macau), Free Music Data equivalent to "Anytime Music" and Handset & Accessories Credit Offer within the contract period upon a contract subscription.
  • An advance payment of monthly fee and admin fee are required. The number of months of an advance payment, the extra data and/or free offers and/or the value of the premium depend on the contract subscription selected.
  • Each designated contract subscription is entitled to the above offer once only. The Company reserves the right to offer an alternative gift of equivalent or approximate value. This offer cannot be used in conjunction with other subscription / re-contract offers.
  • The above offers will be forfeited if the customer changes to other service plans, and the Company has the right to charge the full amount of the gift without prior notice.
    • SuperCare Family Plan:
  • All local data and voice usage will be shared between all SIM Cards under the plan. The accumulated usage of all SIM Cards will be counted towards the usage of the plan.
  • Customers are required to pay an admin fee of HK$18/month.
  • Additional voice minutes charge HK$0.9/min.
  • Call duration is rounded up to full charge units for computation purposes. Each full charge unit is based on a per minute airtime charge.
  • Free intra SMS is available when using a phone to send local SMS to SmarTone customers.
  • Roaming charge and standard roaming data charge apply when roaming. Please ask our store assistants or visit our website for details.
  • SIM only SuperCare Family Plans are not applicable to 2G phones / connected devices or any phones / connected devices which has manually opted for 2G network. Actual data transmission speeds may vary due to Internet traffic conditions, local conditions, hardware, software and other conditions which may arise.
  • Plans are not applicable to BlackBerry smartphones with BlackBerry 7 OS and earlier versions.
  • Plans cannot be used in conjunction with Multi-SIM and Tag-On SIM Plans.
  • If the registered mobile number of the plan is terminated/disconnected or changes to a non-specified plan for whatever reason, all SIMs under the plan will be terminated automatically at the same time.
  • Subject to relevant terms and conditions. Please refer to T&C-T314 for details.
    • SuperCare Smartphone Plan:
  • Customers are required to pay an admin fee of HK$18/month.
  • Additional voice minutes charge HK$0.9/min.
  • Call duration is rounded up to full charge units for computation purposes. Each full charge unit is based on a per minute airtime charge.
  • Free intra SMS is available when using a phone to send local SMS to SmarTone customers.
  • Roaming charge & standard roaming data charge apply when roaming. Please ask our store assistants or visit our website for details.
  • All SIM only SuperCare Smartphone Plans are not applicable to 2G phones/ connected devices or any phones/ connected devices which have manually opted for 2G network. If the customer uses this plan on any 2G phones/ connected devices or any phones/ connected devices which have manually opted for 2G network, any charges which may incur will be borne by the customer. Actual data transmission speeds may vary due to Internet traffic conditions, local conditions, hardware, software and other conditions which may arise.
  • Plans are not applicable to BlackBerry smartphones with BlackBerry 7 OS and earlier versions.
  • Subject to relevant terms and conditions. Please refer to T&C-T263 for details.
    • Extra Double-up Local Data Offer:
  • Only available to customers who subscribe to the designated SuperCare Smartphone Plan.
  • Customers can enjoy extra double-up local data within the contract period. The extra local data is equivalent to the local data allowance of the service plan at the time of subscription. The extra local data under this offer will be forfeited if the Customer changes to other service plans.
  • The extra local data cannot be used in conjunction with DataRoam Plan.
  • Each service plan is entitled to the offer once only.
    • Extra Local Data Offer:
  • Only available to customers who subscribe to the designated service plan contract subscription.
  • The service plan included 0.5GB Greater Bay Area Data Service per month. (Applicable to designated SuperCare Plan)
  • The extra local data under this offer will be forfeited if the Customer changes to other service plans.
  • The extra local data cannot be used in conjunction with DataRoam Plan.
  • Each service plan is entitled to the offer once only.
    • Greater Bay Area Data Service:(SuperCare Family Plan)
  • (If applicable) Specific customer can enjoy extra China and Macau data usage of the Greater Bay Area Data Service during contract period. Extra China and Macau data usage of the Greater Bay Area Data Service can be shared in China and Macau. Any balance of unused extra China and Macau data usage cannot be carried forward and will be voided at the end of each month.
  • On subscription of the Greater Bay Area Data Service, monthly data allowance of Greater Bay Area Data Service data can be shared in China and Macau.
  • If Primary SIM Card customer subscribe the Greater Bay Area Data Service, all mobile numbers under the designated Family plan should also activate Virtual WiFi Egg or “Upgraded” Roaming Data Day Plan at the same time. Please click  here  for details of Virtual WiFi Egg. Please click here for details of "Upgraded" Roaming Data Day Plan.
  • To use the Greater Bay Area Data Service when travelling in China and Macau, the Customer should turn on data roaming via 'Settings' on his/her phone.
  • When the Customer is within the location of China and Macau and if the Customer's accumulated Greater Bay Area Data Service data usage exceeds monthly data allowance, the China Macau data service will be charged automatically by Virtual WiFi Egg or "Upgraded" Roaming Data Day Plan subscribed by the customer.
  • When the Customer apply Greater Bay Area Easy Pack or China Macau Data Pack Services Plan ("additional service plan") at the same time, Virtual WiFi Egg and “Upgraded” Roaming Data Day Plan are not applicable if the Customer is within the location of China and Macau; the arrangement of thereafter China Macau data usage and charges will same as the default data top-up option of additional service plan. When the Customer’s accumulated China Macau data usage exceeds the Greater Bay Area Data Service monthly data allowance, (If applicable) extra monthly allowance, additional service plan monthly allowance and (If applicable) purchased top-up usage, China Macau data service will be suspended temporarily. At that time the Customer will be notified by the top-up SMS of additional service plan, which also specified the top-up charges, he/ she may reply to the SMS to purchase a top-up of China Macau data service.
  • When the Customer is within the location of any of the overseas destinations other than China and Macau, the daily roaming data usage will be charged by Virtual WiFi Egg or "Upgraded" Roaming Data Day Plan subscribed by the customer.
  • Greater Bay Area Data Service cannot be used in conjunction with specified DataRoam services.
  • Greater Bay Area Data Service is only available to Primary SIM Card to subscribe. All mobile numbers under the designated Family plan can enjoy the Greater Bay Area Data Service monthly allowance and (if applicable) the extra monthly allowance upon subscription of the Primary SIM Card.
  • If Macau 1 Card 2 Numbers customer subscribe Greater Bay Area Data Service, data entitlement of Macau under Macau 1 Card 2 Numbers will be forfeited.
  • Our company reserves the right of final decision related to these offers and to change the Terms & Conditions without prior notice. Subject to relevant terms and conditions. Please refer to T&C-I041 for details.
    • Greater Bay Area Data Service: (SuperCare Individual Plan)
  • (If applicable) Specific customer can enjoy extra China and Macau data usage of the Greater Bay Area Data Service during contract period. Extra China and Macau data usage of the Greater Bay Area Data Service can be shared in China and Macau. Any balance of unused extra China and Macau data usage cannot be carried forward and will be voided at the end of each month.
  • On subscription of the Greater Bay Area Data Service, monthly data allowance of Greater Bay Area Data Service data can be shared in China and Macau.
  • The Customer who subscribe Greater Bay Area Data Service should also activate Virtual WiFi Egg or "Upgraded" Roaming Data Day Plan at the same time. Please click here details of Virtual WiFi Egg. Please click here for details of "Upgraded" Roaming Data Day Plan.
  • To use the Greater Bay Area Data Service when travelling in China and Macau, the Customer should turn on data roaming via 'Settings' on his/her phone.
  • When the Customer is within the location of China and Macau and if the Customer's accumulated Greater Bay Area Data Service data usage exceeds monthly data allowance, the China Macau data service will be charged automatically by Virtual WiFi Egg or "Upgraded" Roaming Data Day Plan subscribed by the customer.
  • When the Customer apply Greater Bay Area Easy Pack or China Macau Data Pack Services Plan ("additional service plan") at the same time, Virtual WiFi Egg and "Upgraded" Roaming Data Day Plan are not applicable if the Customer is within the location of China and Macau; the arrangement of thereafter China Macau data usage and charges will same as the default data top-up option of additional service plan. When the Customer’s accumulated China Macau data usage exceeds the Greater Bay Area Data Service monthly data allowance, (If applicable) extra monthly allowance, additional service plan monthly allowance and (If applicable) purchased top-up usage, China Macau data service will be suspended temporarily. At that time the Customer will be notified by the top-up SMS of additional service plan, which also specified the top-up charges, he/ she may reply to the SMS to purchase a top-up of China Macau data service.
  • When the Customer is within the location of any of the overseas destinations other than China and Macau, the daily roaming data usage will be charged by Virtual WiFi Egg or "Upgraded" Roaming Data Day Plan subscribed by the customer.
  • Greater Bay Area Data Service cannot be used in conjunction with specified DataRoam services.
  • If Macau 1 Card 2 Numbers customer subscribe Greater Bay Area Data Service, data entitlement of Macau under Macau 1 Card 2 Numbers will be forfeited.
  • Our company reserves the right of final decision related to these offers and to change the Terms & Conditions without prior notice. Subject to relevant terms and conditions. Please refer to T&C-I037 for details.
    • FUP Unlimited Local Data (Applicable to Designated SuperCare Family Plans):
  • Customers can opt for FUP Unlimited Local Data with monthly fee subscription upon contract subscription of a designated SuperCare Family Plan.
  • FUP unlimited local data usage will be shared between all SIM Cards under the Specified Service Plan. The contract end date will be the same as the designated SuperCare Family Plan.
  • FUP Unlimited Local Data cannot be used in conjunction with DataRoam Plan, 10GB Add-on Local Data Plan, Multi-SIM Monthly Plan and Tag-On SIM Plan.
  • Free WiFi service:
    i) Free WiFi service is available to customer who has subscribed to a designated FUP Unlimited Local Data Plan.
    ii) Only applicable to customer with the Primary SIM card. The customer with the Primary SIM card of the Specified Service Plan is required to register for WiFi service.
    iii) Free WiFi service will be terminated if the Customer changes to other service plan.
    iv) Customers are required to register for WiFi service through our 24-hour service hotline 2880 2688.
    v) WiFi service applies to designated WiFi hotspots provided by Y5 ZONE Limited in Hong Kong only.
    vii) WiFi FAQ
  • FUP Unlimited Local Data is not applicable to 2G phones / connected devices or any phones / connected devices which have manually opted for 2G network, and not applicable to other connected devices (including but not limited to USB modem / pocket wi-fi / TV box / BlackBerry smartphones with BlackBerry 7 OS and earlier versions).
  • Subject to relevant terms and conditions. Please refer to T&C-T313 for details.
    • FUP Unlimited Local Data:
  • Only available to customers who have subscribed to a designated SuperCare Smartphone Plan (6GB/10GB).
  • Customers opting for FUP Unlimited Local Data, the contract end date will be the same as the SuperCare Smartphone Plan.
  • FUP Unlimited Local Data cannot be used in conjuction with Multi-SIM Plan, Tag-On SIM Plan and 10GB Add-on Local Data Plan.
  • Free WiFi service:
    i) Free WiFi service is available to a customer who has subscribed to a designated FUP Unlimited Local Data Plan
    ii) Free WiFi service will be terminated if the Customer changes to other service plan.
    iii) Customers are required to register for WiFi service through our 24-hour service hotline 2880 2688
    iv) WiFi service applies to designated WiFi hotspots provided by Y5 ZONE Limited in Hong Kong only.
    vi) WiFi FAQ
  • FUP Unlimited Local Data is not applicable to 2G phones / connected devices or any phones / connected devices which have manually opted for 2G network, and not applicable to other connected devices (including but not limited to USB modem / pocket wi-fi / TV box / BlackBerry smartphones with BlackBerry 7 OS and earlier versions ).
  • Subject to relevant terms and conditions. Please refer to T&C-T249 for details.
    • Handset and Accessories Credit Offer:
  • Customer can enjoy Handset and Accessories Credit Offer once upon a contract subscription of a designated SIM Only SuperCare Smartphone Plan / a designated SIM Only SuperCare Family Plan.
  • The value of the Handset and Accessories Credit Offer depends on the contract subscription selected.
  • Only applicable to the purchase of designated smartphones, accessories and phone protection services at the Company's stores.
  • Customer is required to purchase designated smartphones, accessories and phone protection services at the prevailing Recommended Retail Price.
  • The credit is valid for 365 days from the date of contract subscription. Customer can use the credit offer over the validity period, please ask our store assistant for credit remaining amount. Any unused credit will be forfeited upon expiry.
  • The remaining credit amount cannot be exchanged for cash or refund.
  • Each designated contract subscription is entitled to the credit offer once.
  • This offer cannot be used in conjunction with any other credit offer.
  • Customers who purchase the designated smartphones can enjoy 12 months' Upgraded Back-to-Front “SmarTone Screen Replace™”.
  • Customers who purchase the designated smartwatches can enjoy 12 months' SmarTone Screen Replace™ for free.
  • The available smartphones, accessories and handset protection service will be updated and amended from time to time. Please ask our store assistants for details.
    • Upgraded Back-to-Front "SmarTone Screen Replace™":
  • Upon accidental physical damage of the smartphone screen and/or its attached LCD panel and/or back cover, within 12 months of the effective date of Screen Replace, SmarTone will reimburse the cost of screen/LCD panel and/or back cover repair or replacement, once only within the first 12 months from the effective date of Screen Replace.
  • The reimbursement is subject to submission by the customer of the official invoice from the smartphone manufacturer or its authorised repair centres as stipulated by SmarTone.
  • The reimbursement is restricted to covering the repair or replacement cost of accidental physical damage of the handset screen and/or its attached LCD panel and/or back cover and excludes any other repair and refurbishment of any other component or the handset itself. For smartphone manufacturer or its authorised repair centre that offer a handset replacement as the only option for repair, SmarTone may at its discretion reimburse 60% on the cost of handset replacement. The reimbursement percentage can vary from time to time. SmarTone has the right to make the final decision in relation to the reimbursement.
  • Subject to relevant terms and conditions. Please refer to T&C-V133 for details.
    • “Subscribe Now, Fully Pay Later” as Pending Port-in Rebate Offer:
  • Upon a contract subscription of a designated SuperCare Family Plan (6GB/10GB/20GB), each pending port-in/pending activated secondary SIM card can enjoy $100 monthly rebate for the first 6 bill months upon service activation.
  • The number of pending port-in/pending activated secondary SIM card for the rebate offer is: 1 SIM card (applicable to SuperCare Family Plan 6GB), 2 SIM cards (applicable to SuperCare Family Plan 10GB); 3 SIM cards (applicable to SuperCare Family Plan 20GB).
  • The number of rebate is at maximum 6 installments only. The amount and number of the rebate depend on the service plan selected at the time of subscription and the number of pending port-in/pending activated Secondary SIM card per month for the first 6 bill months.
  • If Secondary SIM card is successfully port-in/activated, its pending port-in rebate will be forfeited in the next bill month.
  • At the end of the rebate, the Company will continue to provide the service and charge the customer the service fee of the Plan selected at the time of subscription, regardless whether the Secondary SIM card(s) is successfully port-in/activated after the first 6 bill months.
  • The Customer shall not be entitled to the Rebate or any balance thereof if change to new service plan. The Rebate cannot be exchanged for cash.
    • Easy Number Service:
  • Easy Number is only available for customers who have subscribed to the Company’s monthly mobile service plan with a Hong Kong Identity Card. Applicants for this service must be the account holder of the company's monthly mobile service plan.
  • Each Hong Kong Identity Card holder can only subscribe to a maximum number of 3 Standard Plans of the Service, while each SmarTone mobile phone number registering with the same HKID holder can subscribe to one Standard Plan only. Each Standard Plan will be allocated one China mobile phone number. If a Customer registers more than 3 Standard Plans for this Service, SmarTone reserves the right to terminate the oversubscribed plan(s) and its China mobile number.
  • The Customer must agree with the arrangement of Registration of True Identity Information of users for China mobile numbers. For details, please refer to the relevant Terms and Conditions of this Service.
  • Subject to relevant terms and conditions. Please refer to T&C-V126 for details.
    • SmarTone Plus membership & privilege:
  • Customers who subscribe or renew designated mobile service plan will enjoy SmarTone Plus membership. The membership offered depends on the service plan selected.
  • Fixed-term contract is required for designated membership tier.
  • SmarTone Mobile Communication Limited may terminate or change the terms and conditions of SmarTone Plus at any time without prior notice.
  • Offers may vary and are subject to change without prior notice. Learn more at SmarTone CARE app or www.smartone.com.
    • General Terms and Conditions:
  • Customers cannot enjoy this offer in conjunction with other offers.
  • This offer cannot be transferred to any third party and is neither refundable nor exchangeable for cash.
  • Subject to relevant terms and conditions.
  • The Company reserves the right of final decision relating to the promotions and any dispute thereof, and may change the terms and conditions without prior notice.