Subscription Offer:
- Offer is only applicable to customer who subscribes / re-contracts / upgrades to a designated service plan. Customer is required to subscribe a designated service plan, sign a designated fixed-term contract subscription and pay an admin fee of $18 per month.
- Customers who subscribe to a designated service plan (mobile monthly service plan or Home 5G Broadband monthly service plan) under a fixed-term contract and sign up for a Disney+ service contract for a designated subscription period, are eligible to enjoy a designated subscription period of Disney+ Standard/Premium plan (as the case may be).
- The subscription period of the Disney+ plan included will depend on the contract of the selected service plan. Upon the expiry of the Disney+ service contract, if customers continue to use the Disney+ service, they will be charged at the prevailing retail price of the relevant Disney+ subscription plan.
- Customer is further required to prepay designated amount of service fee and admin fee. The amount of required service fee prepayment, the extra data and/or free offers and/or the value of the premium to be given will depend on the contract subscription selected by the customer.
- Terms and Condition For 5G service plan: 5G SIM Only Monthly Plan: The account registrant shall be responsible for the specified service plan and responsible all fees payable for the monthly bill of the specified service plan. The plan cannot be used in conjunction with "DataRoam Plan".
5G SIM Only Monthly Plan:
- A designated fixed-term contract subscription and an admin fee of HK$18 per month are required.
- Call duration is rounded up to full charge units for computation purposes. Each full charge unit is based on a per minute airtime charge.
- Intra SMS is text SMS sent within Hong Kong to SmarTone customers and is subject to a monthly quota of 500 Intra SMS units ("Quota"). If the usage exceeds the Quota, the thereafter charge is HK$0.3 per Intra SMS; charge per Inter-network SMS is HK$0.6. Each SMS is calculated on 160 English characters or 70 Chinese characters basis. If your message exceeds this limitation, it will be transmitted in form of multiple SMS.
- Roaming charge & standard roaming data charge apply when roaming. Please ask our store assistants or visit our website for details.
- 5G service plans are not applicable to 2G phones/ connected devices or any phones/ connected devices which have manually opted for 2G network. If the customer uses this plan on any 2G phones/ connected devices or any phones/ connected devices which have manually opted for 2G network, any charges which may incur will be borne by the customer. Actual data transmission speeds may vary due to Internet traffic conditions, local conditions, hardware, software and other conditions which may arise.
- Plans are not applicable to BlackBerry smartphones with BlackBerry 7 OS and earlier versions.
- Plans cannot be used in conjunction with DataRoam Plan.
- Subject to relevant terms and conditions. Please refer to T&C-T342
for details.
Unlimited Local Data:
- Only available to customers who have subscribed to a designated 5G service plan contract subscription.
- When monthly data usage reaches the plan's data allowance, data service continues with data speed up to 1Mbps in 5G network, the thereafter data speed depends on the contract subscription of the service plan selected.
- Unlimited Local Data is not applicable to 2G phones / connected devices or any phones / connected devices which have manually opted for 2G network, and not applicable to other connected devices (including but not limited to USB modem / pocket wi-fi / TV box / BlackBerry smartphones with BlackBerry 7 OS and earlier versions ).
- Subject to relevant terms and conditions. Please refer to T&C-T344
/ T&C-T365
for details.
Monthly Fee Rebate:
- Monthly fee rebate will be credited to the customer monthly during the term of designated Service Plan according to the credit arrangement specified in the Sales and Services Agreement (or Supplemental Agreement to the Sales and Services Agreement). If the customer changes /upgrades to other service plans during the term of the designated service agreement, the entire rebate amount / remaining balance of rebate amount will be forfeited. Rebate amount cannot be exchanged for cash or refund under any circumstances.
Disney+:
- This Service is only available for SmarTone Customers with an active monthly mobile service plan subscription and Home 5G Broadband monthly service plan subscription.
- Upon the expiry of the contract, the customer will be charged at the prevailing retail price of the service if the customer continues to use the service. Customer shall not be entitled to the rebate amount or any balance thereof if change to other service/ cancel this service. The rebate amount cannot be exchanged for cash. Monthly fee rebate offer cannot be used in conjunction with other offers.
- Customer will receive an email or SMS notification about Disney+ service activation on the effective date of the Service. To activate Disney+ service, Customer must complete the activation by creating a Disney+ account (or log into an existing Disney+ account (if applicable)) and entering required information at Disney+ website through the designated activation link provided by SmarTone per instruction stated in the notification.
- The Disney+ service must be used with supported devices such as compatible mobile devices that operate on the iOS or Android mobile operating systems and their designated software versions, or other compatible operating environments. If an Android mobile device does not support Google Play services, Customer may not be able to use the Disney+ App to access the Disney+ service. The compatible mobile operating systems and their designated software versions for applicable mobile devices will be updated and changed from time to time; for details, please visit Disney+'s Help Centre.
- If Customer has an existing Disney+ account, Customer can link to it during Disney+ service activation. To avoid duplicated or unintended subscription and charge, Customer must review / manage subscription on the 'Account' page under the Disney+ account. For any queries regarding billing with Disney+ for the existing Disney+ account, please contact Disney+ customer service directly. If Customer has an existing Disney+ subscription through a third party, he / she must manage that subscription directly via such third party. SmarTone shall in no event be responsible to give any prior reminder in this respect nor be liable for any Customer's failure to timely and properly review or manage their Disney+ subscription.
- If Customer has a Disney+ Extra Member Add-on with The Walt Disney Company (Hong Kong) Limited, The Walt Disney Company (Hong Kong) Limited will continue to bill the Customer on the Extra Member Add-on and give the Customer access to the Extra Member Add-on until cancelled.
- Disney+ is a digital entertainment subscription service provided and operated by The Walt Disney Company (Hong Kong) Limited.
- Subject to relevant terms and conditions. Please refer to T&C-V162
for details.
Designated Data Waiving for Disney+ Customers:
- Customer who uses his/her active SmarTone mobile service plan and/or Home 5G Broadband monthly service plan and has subscribed to any Disney+ plan through SmarTone shall enjoy the Disney+ local data waiver until December 31, 2025 or such other date as SmarTone may specify from time to time whichever is earlier. During such period, any monthly fees for such data waiver shall be waived (i.e., customer will not have to pay any additional monthly fee). Thereafter, such data waiver shall be automatically cancelled. This offer is subject to T&C-V164
.
1GB per month Mainland & Macau Roaming Data Pack:
- The Free 1GB per month Mainland & Macau Roaming Data Pack ("the Package") is calculated based on the original monthly fee HK$40, after a rebate of HK$40 per month has been given to the customer within contract period. The monthly 1GB data allowance of the Package can be used in Mainland and Macau and only available for existing customers of the Company's designated monthly mobile service plan. Customers should activate "Data Roaming Day Pass" at the same time. When the Customer is located in Mainland and Macau and the data usage has exceeded the monthly allowance of the Package, the Company will notify the Customer by SMS. The Customer may reply by SMS to purchase a top-up of the Package at the charge as specified in the SMS received. If the Customer does not reply to top-up, any subsequent data roaming usage will be deducted from other roaming products. If no other product is available, customers will be charged at a fixed daily rate automatically. Our company reserves the right of final decision related to these offers and to change the Terms & Conditions without prior notice. Subject to relevant terms and conditions. Please refer to (T&C-I041
).
Talk Freely Pack Service:
- Only available to customer who has subscribed to a designated Service Plan.
- The available designated apps will be updated and amended from time to time. Please ask our store assistants or visit the Company website for details.
- The designated apps are provided by a third supplier. The content and the settings of those apps may change from time to time without any notice. The Company makes no representation or guarantee as to the quality and availability of the services or information provided by the third suppliers.
- The Talk Freely Pack Service Plan does not include the subscription fee and other items / service purchased by the designated apps.
- (If applicable) Upon the subscription of the designated Family Service Plan / designated 5G service plan with the Talk Freely Pack Service Plan, all mobile numbers under the Plan can enjoy the Talk Freely Pack Service.
- The local data speed under the Talk Freely Pack Service Plan follows the Specified Service Plan subscribed by the Customer.
- For any Customer who subscribes the Specified Service Plan with a designated data speed, when monthly local data usage reaches the specified data usage under the Specified Service Plan, local data service of the Specified Service Plan and the Talk Freely Pack Service Plan continues but data speed will be at up to the designated data speed under the Specified Service Plan, data service experience may be affected.
- Subject to relevant terms and conditions. Please refer to T&C-T340
for details.
SmarTone Plus membership & privilege:
- Customers who subscribe or renew designated mobile service plan will enjoy SmarTone Plus membership and the membership offered depends on the service plan selected. Membership period of designated membership tier will be 13 months.
- For members who have met the qualifying spending level during the eligible spending period, their membership will be renewed or upgraded.
- Fixed-term contract is required for designated membership tier.
- The Company may terminate or change the terms and conditions of SmarTone Plus at any time without prior notice.
- Offers may vary and are subject to change without prior notice. Learn more at SmarTone CARE app or www.smartone.com.
SmarTone x The Point Program:
General Terms and Conditions:
- Each designated contract subscription is entitled to the above offer once only. The Company reserves the right to offer an alternative gift of equivalent or approximate value. This offer cannot be used in conjunction with other subscription / re-contract / upgrade / Add-on SIM card offers. The above offers will be forfeited if the customer changes to other service plans/ cannot activate the service in 180 days upon the contract subscription, and the Company has the right to charge the full amount of the gift without prior notice. This offer cannot be transferred to any third party and is neither refundable nor exchangeable for cash. The Company reserves the right of final decision relating to the promotions and any dispute thereof, and may change the terms and conditions without prior notice. Subject to relevant terms and conditions.